Windows 8 and 8.1 Forums


  1. #1

    Posts : 3
    Windows 8 64-Bit


    Hello forum members. This is my first time posting and I just registered today. I have a HP Envy DV6-7245US laptop. On yesterday, out of nowhere, I get a computer crash. I used WhoCrashed(Home Edition) to analyze what happened. Below are the results. I need guidance on what I need to do to fix this. Please help. Thanks.

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sun 9/8/2013 11:28:24 PM GMT your computer crashed

    crash dump file: C:\Windows\Minidump\090813-45224-01.dmp

    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x5A440)

    Bugcheck code: 0xFC (0xFFFFF90100800A60, 0xB140000132DFF863, 0xFFFFF8801FB47340, 0x2)


    file path: C:\Windows\system32\ntoskrnl.exe

    Microsoft® Windows® Operating System

    Microsoft Corporation

    description: NT Kernel & System

    Bug check description: This indicates that an attempt was made to execute non-executable memory.

    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. There is a possibility this problem was caused by a virus or other malware.

    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,191
    Windows 8.1

    Hello jdef23,

    FYI, WhoCrashed hardly ever pinpoints a definitive problem so it would be best for you to follow these posting instructions to get a more thorough analysis:

    Blue Screen of Death (BSOD) Posting Instructions

    Also, welcome to the forum!
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8 64-Bit

    Thanks @my2cents. I'm definitely taking your advice. Zip file is uploaded. Somebody, anybody, help!
      My System SpecsSystem Spec

  4. #4

    Posts : 2,191
    Windows 8.1

    Quote Originally Posted by jclef23 View Post
    Thanks @my2cents. I'm definitely taking your advice. Zip file is uploaded. Somebody, anybody, help!
    Hi again jdef23. usasma does most (if not all) of the BSOD analysis for this forum and he is excellent at what he does so be patient and he will get back to you with his findings.
      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 61 Windows Updates installed. Most systems have 80 - 100 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    C: drive only has about 3% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    There is a possibility of a hardware problem here (but less likely than the other things I've suggested). Please run the free hardware diagnostics here (particularly the MemTest86+ and Prime95 Blend test's): Hardware Diagnostics

    The following is for informational purposes only.
    **************************Sun Sep  8 19:28:24.812 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090813-45224-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:18 days 11:34:49.490
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+2167b )
    BugCheck FC, {fffff90100800a60, b140000132dff863, fffff8801fb47340, 2}
    Arg1: fffff90100800a60, Virtual address for the attempted execute.
    Arg2: b140000132dff863, PTE contents.
    Arg3: fffff8801fb47340, (reserved)
    Arg4: 0000000000000002, (reserved)
    PROCESS_NAME:  iexplore.exe
    FAILURE_BUCKET_ID: 0xFC_win32k+2167b
      BIOS Version                  F.22
      BIOS Release Date             12/19/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY dv6 Notebook PC
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sun Sep  8 19:28:24.812 2013 (UTC - 4:00)**************************
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    vmci.sys                     Mon Apr 30 21:14:27 2012 (4F9F38F3)
    eeCtrl64.sys                 Tue May 15 20:36:03 2012 (4FB2F673)
    EraserUtilRebootDrv.sys      Tue May 15 20:36:03 2012 (4FB2F673)
    IDSVia64.sys                 Thu May 24 20:08:33 2012 (4FBECD81)
    BHDrvx64.sys                 Tue Jun  5 15:46:48 2012 (4FCE6228)
    Rt630x64.sys                 Tue Jun 12 09:37:53 2012 (4FD74631)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    VMNET.SYS                    Sun Jul  8 03:58:34 2012 (4FF93DAA)
    vmnetadapter.sys             Sun Jul  8 03:58:35 2012 (4FF93DAB)
    vmnetbridge.sys              Sun Jul  8 03:59:19 2012 (4FF93DD7)
    AtihdW86.sys                 Tue Jul 17 03:34:09 2012 (50051571)
    BtL2caScoIf.sys              Thu Jul 19 05:47:36 2012 (5007D7B8)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
    stwrt64.sys                  Tue Jul 24 04:05:57 2012 (500E5765)
    RtsP2Stor.sys                Wed Aug  8 05:55:36 2012 (50223798)
    IvtUrbBtFlt.sys              Wed Aug  8 09:43:46 2012 (50226D12)
    atikmpag.sys                 Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                 Wed Aug  8 10:32:04 2012 (50227864)
    rtbth.sys                    Thu Aug  9 02:41:29 2012 (50235B99)
    vsock.sys                    Tue Aug 21 17:10:15 2012 (5033F937)
    SYMEVENT64x86.SYS            Wed Aug 22 01:33:18 2012 (50346F1E)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    hcmon.sys                    Thu Oct 11 20:15:27 2012 (5077611F)
    SYMEFA64.SYS                 Fri Jan 18 19:31:37 2013 (50F9E969)
    SRTSPX64.SYS                 Fri Jan 25 16:30:05 2013 (5102F95D)
    vmnetuserif.sys              Tue Feb 26 03:56:15 2013 (512C78AF)
    vmx86.sys                    Tue Feb 26 05:18:21 2013 (512C8BED)
    ccSetx64.sys                 Thu Mar 21 23:02:33 2013 (514BC9C9)
    SYMNETS.SYS                  Tue Apr  9 19:24:13 2013 (5164A31D)
    netr28x.sys                  Fri Apr 12 22:22:01 2013 (5168C149)
    SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
    Smb_driver_AMDASF.sys        Tue Apr 23 20:35:54 2013 (517728EA)
    SYMDS64.SYS                  Thu Apr 25 19:19:47 2013 (5179BA13)
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    BtL2caScoIf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    IvtUrbBtFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  6. #6

    Posts : 3
    Windows 8 64-Bit

    Hello all. Sorry for the late reply. Just letting you that I updated my Windows updates. Saved downloaded large files to an external drive; so hard drive space is free. The file CLVirtualDrive.sys is updated. So far I haven't experienced any more BSODs. Thanks @usasma and @my2cents for all the help. I'll mark this post as solved.
      My System SpecsSystem Spec


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