BSOD - please try and fix my new laptop

blanchard23 · Sep 8, 2013

Hello

A couple of days ago I bought a new laptop. I did a system reset, i.e I tried to remove everything except windows and I also installed new nvidia drivers.

My laptop will occasionally freeze for 2 seconds while the cpu spikes to 100% and today I was presented with a BSOD saying "page fault in nonpaged area"

Attached is the zip file from the diagnostic tool

usasma · Sep 9, 2013

This shouldn't be something to worry about with a new system, but I include it "just in case":

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

Click to expand...

Bluetooth is disabled. Is this deliberate? If so, why?

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~[DEL] DuplexSecure - FAQ [/DEL]~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

rtcrfilt64.sys Thu Dec 1 04:43:09 2011 (4ED74C2D)
Realtek Turbo Mode Filter driver - Most likely associated with a Realtek USB Card Reader
http://www.carrona.org/drivers/driver.php?id=rtcrfilt64.sys

NTIOLib_X64.sys Thu Oct 25 06:27:58 2012 (5089142E)
MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Sep  8 10:54:54.143 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090813-9234-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 18:28:36.661[/B]
Probably caused by :[B]win32k.sys ( win32k!EngCreateDeviceSurface+578 )[/B]
BugCheck [B]50, {fffff90104af2000, 1, fffff9600013e9a8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff90104af2000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff9600013e9a8, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]AV_win32k!EngCreateDeviceSurface[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  E1492IMS.10C
  BIOS Release Date             05/13/2013
  Manufacturer                  Micro-Star International Co., Ltd.
  Product Name                  CR42 2M/GE40 2OC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Sep  8 10:54:54.143 2013 (UTC - 4:00)**************************
[COLOR=RED][B]MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)[/B][/COLOR]
[COLOR=RED][B]SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
[COLOR=RED][B]rtcrfilt64.sys              Thu Dec  1 04:43:09 2011 (4ED74C2D)[/B][/COLOR]
SYMNETS.SYS                 Tue May  8 04:53:44 2012 (4FA8DF18)
SYMEFA64.SYS                Fri May 18 21:29:56 2012 (4FB6F794)
Ironx64.SYS                 Wed May 23 13:14:39 2012 (4FBD1AFF)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
SYMDS64.SYS                 Wed May 23 21:11:58 2012 (4FBD8ADE)
ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
RtsUVStor.sys               Mon Sep  3 23:00:45 2012 (50456EDD)
[COLOR=RED][B]NTIOLib_X64.sys             Thu Oct 25 06:27:58 2012 (5089142E)[/B][/COLOR]
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
L1C63x64.sys                Fri Dec 14 03:24:04 2012 (50CAE224)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
IntcDAud.sys                Fri Jan 11 08:55:16 2013 (50F019C4)
ETD.sys                     Wed Feb  6 02:05:16 2013 (511200AC)
nvlddmkm.sys                Sun Mar 10 14:34:50 2013 (513CD24A)
nvpciflt.sys                Sun Mar 10 14:35:15 2013 (513CD263)
iaStorA.sys                 Mon Mar 18 19:36:36 2013 (5147A504)
dump_iaStorA.sys            Mon Mar 18 19:36:36 2013 (5147A504)
RTKVHD64.sys                Tue Mar 19 08:14:59 2013 (514856C3)
rtwlane.sys                 Tue Apr  9 10:01:50 2013 (51641F4E)
igdkmd64.sys                Thu Apr 11 18:21:00 2013 (5167374C)
[COLOR=RED][B]dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)[/B][/COLOR]
IDSvia64.sys                Thu Jul 25 20:11:40 2013 (51F1BEBC)
EraserUtilRebootDrv.sys     Wed Aug 21 17:36:34 2013 (521532E2)
[/font]

blanchard23 · Sep 9, 2013

I also rolled back the nvidia driver to the one found on the MSI website, could an incorrect GPU driver also cause my problem?

usasma · Sep 9, 2013

While it's possible, I didn't see any evidence of video problems when looking at the reports.

First, BSOD's don't always just have one cause - frequently we find them being caused by multiple things.

My first suspicion is Daemon Tools, followed by the MSI Afterburner/Live Update 5, followed by the outdated Symantec/Norton driver.

BSOD - please try and fix my new laptop

blanchard23

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

blanchard23

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One