New Acer 772G irregular BSOD

deanwatson842 · Sep 6, 2013

Hi, I'm experiencing irregular BSOD's and would like some help tracking down the problem.
This is a new Acer 772g laptop with windows 8 factory restored.
I've also updated the BIOS to the latest version via Acer support.
Attached is the zip file as requested.

Thanks in advance for your help
Dean

usasma · Sep 7, 2013

Bluetooth is disabled. Is this deliberate? If so, why?

Out of 6 memory dumps there were 6 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

You have a Norton file running in the memory dumps - along with your antivirus software. I'd suggest removing all Norton stuff from your system (they use common components) if you wish to continue using your current antivirus.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
NetGroup Packet Filter Driver, part of the WinPcap packet capture library
http://www.carrona.org/drivers/driver.php?id=npf.sys

k57nd60a.sys Wed Oct 19 16:17:36 2011 (4E9F3060)
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Sep  5 02:49:17.853 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090513-6640-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 6:46:05.681[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+5e4a8 )[/B]
BugCheck [B]13A, {6, fffff90100800000, fffff9010085ffa0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000013A]KERNEL_MODE_HEAP_CORRUPTION (13a)[/url]
Arguments: 
Arg1: 0000000000000006, A corruption was detected with features consistent with a buffer overrun.
Arg2: fffff90100800000, Address of the heap that reported the corruption
Arg3: fffff9010085ffa0, Address at which the corruption was detected
Arg4: 0000000000000000
BUGCHECK_STR:  0x13A
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]0x13A_win32k+5e4a8[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.08
  BIOS Release Date             07/19/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-772
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  3 08:24:29.075 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090313-6640-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:36:48.902[/B]
Probably caused by :[B]memory_corruption ( nt!MmZeroPageThread+42e )[/B]
BugCheck [B]A, {fffffd7fffff9fe0, 2, 1, fffff803362ee927}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: fffffd7fffff9fe0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803362ee927, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_nt!MmZeroPageThread[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.08
  BIOS Release Date             07/19/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-772
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 29 19:58:11.123 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\083013-8640-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 6:29:12.959[/B]
Probably caused by :[B]memory_corruption ( nt!MiBadShareCount+4b )[/B]
BugCheck [B]4E, {99, 7f106e, 2, 9}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004E]PFN_LIST_CORRUPT (4e)[/url]
Arguments: 
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 00000000007f106e, page frame number
Arg3: 0000000000000002, current page state
Arg4: 0000000000000009, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  FlashPlayerPlu
FAILURE_BUCKET_ID: [B]0x4E_99_nt!MiBadShareCount[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.08
  BIOS Release Date             07/19/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-772
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 29 13:25:21.098 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082913-9671-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:01:41.933[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys ( pci+11ea )[/B]
BugCheck [B]50, {fffff88006b5afff, 1, fffff88000f6a1ea, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff88006b5afff, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff88000f6a1ea, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_pci+11ea[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.08
  BIOS Release Date             07/19/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-772
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 25 10:09:31.471 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082513-6875-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 2:54:01.311[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, fffff8801acca7e0, fffff8801acca738, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff8801acca7e0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff8801acca738, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  FlashPlayerPlu
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.05
  BIOS Release Date             04/19/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-772
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 24 17:19:30.737 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082413-6875-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:43:54.577[/B]
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]tcpip.sys ( tcpip+626ba )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff88001cf66ba, fffff8801d59d358, fffff8801d59cb90}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88001cf66ba, The address that the exception occurred at
Arg3: fffff8801d59d358, Parameter 0 of the exception
Arg4: fffff8801d59cb90, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_tcpip+626ba[/B]
CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: [B]2195[/B]
  BIOS Version                  V1.05
  BIOS Release Date             04/19/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-772
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Sep  5 02:49:17.853 2013 (UTC - 4:00)**************************
[COLOR=RED][B]npf.sys                     Fri Jun 25 12:50:58 2010 (4C24DE72)[/B][/COLOR]
[COLOR=RED][B]k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)[/B][/COLOR]
ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
rikvm_96E434EB.sys          Fri Jan  4 03:49:42 2013 (50E697A6)
LMDriver.sys                Wed Jan  9 06:23:09 2013 (50ED531D)
RadioShim.sys               Wed Jan  9 06:23:09 2013 (50ED531D)
iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
dump_iaStorA.sys            Mon Jan 14 13:00:27 2013 (50F447BB)
ETD.sys                     Wed Jan 16 01:56:37 2013 (50F64F25)
btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
athw8x.sys                  Mon Jan 21 05:56:10 2013 (50FD1ECA)
RTKVHD64.sys                Tue Mar 19 08:14:59 2013 (514856C3)
igdkmd64.sys                Wed Mar 20 00:25:41 2013 (51493A45)
aswRvrt.sys                 Thu May  9 04:47:02 2013 (518B6286)
aswFsBlk.SYS                Thu May  9 04:47:16 2013 (518B6294)
aswMonFlt.sys               Thu May  9 04:47:23 2013 (518B629B)
aswTdi.SYS                  Thu May  9 04:47:32 2013 (518B62A4)
aswrdr2.sys                 Thu May  9 04:47:41 2013 (518B62AD)
nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
nvpciflt.sys                Fri Jun 21 05:06:42 2013 (51C417A2)
aswVmm.sys                  Thu Jun 27 11:35:59 2013 (51CC5BDF)
aswSP.SYS                   Thu Jun 27 11:37:21 2013 (51CC5C31)
aswSnx.SYS                  Thu Jun 27 11:37:25 2013 (51CC5C35)
HWiNFO64A.SYS               Sat Jul  6 17:03:51 2013 (51D88637)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 29 19:58:11.123 2013 (UTC - 4:00)**************************
exfat.SYS                   Wed Jul 25 22:30:22 2012 (5010ABBE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 29 13:25:21.098 2013 (UTC - 4:00)**************************
RtsPStor.sys                Wed Oct 17 06:34:54 2012 (507E89CE)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 24 17:19:30.737 2013 (UTC - 4:00)**************************
nvlddmkm.sys                Wed Feb 20 13:06:02 2013 (5125108A)
nvpciflt.sys                Wed Feb 20 13:06:29 2013 (512510A5)
ssudbus.sys                 Wed Aug 14 02:47:42 2013 (520B280E)
ssudmdm.sys                 Wed Aug 14 02:47:50 2013 (520B2816)
[/font]

New Acer 772G irregular BSOD

deanwatson842

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One