Frequent BSODs

megajim · Aug 25, 2013

I've been getting pretty frequent BSODs, doesn't seem to be related to any particular activity or period of time... Sometimes they'll happen every 1-2 days, othertimes it'll be 3 times in an hour

I'm attached data from the SF tool, if anybody could take a look and let me know what you think please?

I have the feeling it's going to be related to the ATI driver, however the latest driver from them doesn't work on my laptop - the screen has flickering black lines!

Cheers,

James

usasma · Aug 26, 2013

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~[DEL] DuplexSecure - FAQ [/DEL]~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Out of 5 memory dumps there were 5 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems - Such as Daemon Tools
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

MBfilt64.sys Thu Jul 30 23:40:32 2009 (4A7267B0)
Realtek HiDefinition Audio driver (file labelled as Creative Audio Driver)
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Aug 25 03:36:23.308 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082513-6109-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]2 days 8:06:57.985[/B]
*** WARNING: Unable to verify timestamp for RtsBaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsBaStor.sys
Probably caused by :[B]RtsBaStor.sys ( RtsBaStor+1a2b )[/B]
BugCheck [B]133, {1, 1e00, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000001e00, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_ISR_RtsBaStor+1a2b[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             06/20/2013
  Manufacturer                  Notebook                        
  Product Name                  P15SM                           
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 22 19:29:00.609 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082313-6062-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]1 days 0:36:28.374[/B]
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by :[B]aswSnx.SYS ( aswSnx+278c8 )[/B]
BugCheck [B]50, {fffff8a093bfb228, 0, fffff801fee43fdc, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff8a093bfb228, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff801fee43fdc, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  MassEffect3.ex
FAILURE_BUCKET_ID: [B]AV_aswSnx+278c8[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             06/20/2013
  Manufacturer                  Notebook                        
  Product Name                  P15SM                           
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 21 18:51:55.143 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082113-6031-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 5:07:58.846[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KeUpdateTime+3fd )[/B]
BugCheck [B]A, {3111910, d, 1, fffff802d6519887}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000003111910, memory referenced
Arg2: 000000000000000d, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802d6519887, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_nt!KeUpdateTime[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             06/20/2013
  Manufacturer                  Notebook                        
  Product Name                  P15SM                           
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 18 14:21:07.002 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081813-5921-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 19:28:28.701[/B]
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by :[B]SynTP.sys ( SynTP+4b8b6 )[/B]
BugCheck [B]D1, {0, 2, 1, fffff88005aaa8b6}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88005aaa8b6, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_SynTP+4b8b6[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             06/20/2013
  Manufacturer                  Notebook                        
  Product Name                  P15SM                           
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 17 10:40:02.710 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081713-13500-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 4:03:05.414[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+30a580 )[/B]
BugCheck [B]1000007E, {ffffffffc000001d, fffff88006184580, fffff880085f5d48, fffff880085f5580}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff88006184580, The address that the exception occurred at
Arg3: fffff880085f5d48, Exception Record Address
Arg4: fffff880085f5580, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_BAD_IP_atikmdag+30a580[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             06/20/2013
  Manufacturer                  Notebook                        
  Product Name                  P15SM                           
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Aug 25 03:36:23.308 2013 (UTC - 4:00)**************************
[COLOR=RED][B]MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)[/B][/COLOR]
[COLOR=RED][B]sptd.sys                    Sat Aug 18 17:05:38 2012 (503003A2)[/B][/COLOR]
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
SynTP.sys                   Fri Nov 30 02:38:37 2012 (50B8627D)
Smb_driver_Intel.sys        Fri Nov 30 02:40:22 2012 (50B862E6)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
AirplaneModeHid.sys         Sat Dec 22 04:35:13 2012 (50D57ED1)
RtsBaStor.sys               Mon Dec 24 02:25:54 2012 (50D80382)
Rt630x64.sys                Thu Dec 27 19:04:06 2012 (50DCE1F6)
IntcDAud.sys                Fri Jan 11 08:55:16 2013 (50F019C4)
dump_iaStorA.sys            Mon Jan 14 13:00:27 2013 (50F447BB)
iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
sscbfs3.sys                 Wed Jan 30 16:11:31 2013 (51098C83)
atikmpag.sys                Fri Mar 15 12:28:21 2013 (51434C25)
atikmdag.sys                Fri Mar 15 13:42:16 2013 (51435D78)
RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
AMPPAL.sys                  Thu Apr 11 05:10:48 2013 (51667E18)
NETwew00.sys                Thu Apr 25 08:09:22 2013 (51791CF2)
igdkmd64.sys                Tue May  7 20:15:19 2013 (51899917)
aswRvrt.sys                 Thu May  9 04:47:02 2013 (518B6286)
aswFsBlk.SYS                Thu May  9 04:47:16 2013 (518B6294)
aswMonFlt.sys               Thu May  9 04:47:23 2013 (518B629B)
aswTdi.SYS                  Thu May  9 04:47:32 2013 (518B62A4)
aswrdr2.sys                 Thu May  9 04:47:41 2013 (518B62AD)
aswVmm.sys                  Thu Jun 27 11:35:59 2013 (51CC5BDF)
aswSP.SYS                   Thu Jun 27 11:37:21 2013 (51CC5C31)
aswSnx.SYS                  Thu Jun 27 11:37:25 2013 (51CC5C35)
HWiNFO64A.SYS               Sat Jul  6 17:03:51 2013 (51D88637)
netpeeker.sys               Thu Jul 25 02:36:26 2013 (51F0C76A)
avzsy3fi.SYS                Thu Aug  1 09:00:35 2013 (51FA5BF3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 22 19:29:00.609 2013 (UTC - 4:00)**************************
a5pl8ekm.SYS                Thu Aug  1 09:00:35 2013 (51FA5BF3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 21 18:51:55.143 2013 (UTC - 4:00)**************************
abttgy8l.SYS                Thu Aug  1 09:00:35 2013 (51FA5BF3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Aug 18 14:21:07.002 2013 (UTC - 4:00)**************************
aq66sgn4.SYS                Thu Aug  1 09:00:35 2013 (51FA5BF3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug 17 10:40:02.710 2013 (UTC - 4:00)**************************
adt8gecm.SYS                Thu Aug  1 09:00:35 2013 (51FA5BF3)
[/font]

megajim · Aug 26, 2013

Hi usasma,

Thanks for the detailed info, especially about the drivers.

I was getting these BSODs before I installed the daemon tools software, however I don't need it anymore so will remove it.

Interesting that the audio driver is out of date. I will attempt to find a newer release.

Also I will run some hardware tests, but this laptop is less than a month old so I still have warranty available, I will most likely send it back to the manufacturer and have them deal with it as a hardware issue.

Thankyou again

Frequent BSODs

megajim

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

megajim

New Member

My Computer

System One