BSOD - After loss of sound and powering down soundcard

RumStar · Aug 11, 2013

Hello everyone,

This is my first post, but I have used this forum for help before, so thank you!

My problem is Windows 8 will occasionally BSOD after the sound goes quiet or dead while watching a video or playing a game and I turn off my M-Audio Fast Track Pro in an attempt to recover sound. This is basically a soundcard that is used to record music or MIDI components. It is attached via USB. I have disabled all other soundcards besides the M-Audio.

Im certain the drivers for this device are current and up-to-date. They do state to support Windows 8 on the M-Audio website found at Fast Track Pro Drivers

My tool named "Blue Screen Viewer" shows to have 2 dump files, but I used the "SF_Diagnostic_Tool" as per forum instructions. The zip file has been attached to this post and I really appreciate any help!

Thanks!

usasma · Aug 12, 2013

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

These devices are disabled. Is this deliberate? If so, why?

Intel(R) Ethernet Connection I217-V PCI\VEN_8086&DEV_153B&SUBSYS_859F1043&REV_04\3&11583659&0&C8 This device is disabled.
Realtek PCIe GBE Family Controller PCI\VEN_10EC&DEV_8168&SUBSYS_859E1043&REV_11\6&EB089EB&0&002800E3 This device is disabled.

Please re-enable them, then update their drivers - then disable them again if so desired.

The WER section of MSINFO32 shows BSOD's blamed on the M-Audio software - as do the 2 memory dumps that you uploaded. Please uninstall the M-Audio software and see if that stops the BSOD's.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
ASUS hardware monitoring software related
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

ASUSFILTER.sys Tue Sep 20 11:46:33 2011 (4E78B559)
ASUS USB Hub filter driver
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys

AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys

If fixing the above stuff stops the BSOD's, then try reinstalling the latest, Win8 compatible version of the M-Audio software to see if the BSOD's return.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Jul 28 23:30:54.985 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072813-15718-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]2 days 2:40:59.294[/B]
*** WARNING: Unable to verify timestamp for MAudioFastTrackPro.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrackPro.sys
Probably caused by :[B]MAudioFastTrackPro.sys ( MAudioFastTrackPro+f3c2 )[/B]
BugCheck [B]3B, {c0000005, fffff8800860f3c2, fffff8800c260a70, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800860f3c2, Address of the instruction which caused the bugcheck
Arg3: fffff8800c260a70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  audiodg.exe
FAILURE_BUCKET_ID: [B]0x3B_MAudioFastTrackPro+f3c2[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3398[/B]
  BIOS Version                  1205
  BIOS Release Date             06/26/2013
  Manufacturer                  ASUS
  Product Name                  All Series
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 26 20:49:07.522 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072613-17578-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]3 days 21:40:03.198[/B]
*** WARNING: Unable to verify timestamp for MAudioFastTrackPro.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrackPro.sys
Probably caused by :[B]MAudioFastTrackPro.sys ( MAudioFastTrackPro+134aa )[/B]
BugCheck [B]7F, {8, fffff880015c5db0, fffff880015e1fd0, fffff8800af574aa}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff880015c5db0
Arg3: fffff880015e1fd0
Arg4: fffff8800af574aa
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7f_8_MAudioFastTrackPro+134aa[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3398[/B]
  BIOS Version                  1205
  BIOS Release Date             06/26/2013
  Manufacturer                  ASUS
  Product Name                  All Series
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Jul 28 23:30:54.985 2013 (UTC - 4:00)**************************
[COLOR=RED][B]AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)[/B][/COLOR]
[COLOR=RED][B]ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)[/B][/COLOR]
[COLOR=RED][B]AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)[/B][/COLOR]
btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
asmtufdriver.sys            Fri Sep 28 06:55:29 2012 (50658221)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
SCDEmu.SYS                  Sun Dec  9 03:46:41 2012 (50C44FF1)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
btwpanfl.sys                Mon Dec 31 16:42:33 2012 (50E206C9)
asahci64.sys                Wed Jan  9 21:52:36 2013 (50EE2CF4)
btwavdt.sys                 Thu Feb 21 11:25:06 2013 (51264A62)
btwaudio.sys                Thu Feb 21 11:25:57 2013 (51264A95)
btwrchid.sys                Thu Feb 21 11:26:05 2013 (51264A9D)
nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
vmic_x64.sys                Wed Feb 27 04:06:50 2013 (512DCCAA)
dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
RTKVHD64.sys                Tue Mar  5 08:21:03 2013 (5135F13F)
bcmwl63a.sys                Tue Mar  5 22:43:14 2013 (5136BB52)
aswRvrt.sys                 Thu May  9 04:47:02 2013 (518B6286)
aswFsBlk.SYS                Thu May  9 04:47:16 2013 (518B6294)
aswMonFlt.sys               Thu May  9 04:47:23 2013 (518B629B)
aswTdi.SYS                  Thu May  9 04:47:32 2013 (518B62A4)
aswrdr2.sys                 Thu May  9 04:47:41 2013 (518B62AD)
MAudioFastTrackPro.sys      Thu May 23 08:56:01 2013 (519E11E1)
btwampfl.sys                Fri Jun 14 12:35:06 2013 (51BB463A)
bcbtums.sys                 Fri Jun 14 12:37:43 2013 (51BB46D7)
nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
aswVmm.sys                  Thu Jun 27 11:35:59 2013 (51CC5BDF)
aswSP.SYS                   Thu Jun 27 11:37:21 2013 (51CC5C31)
aswSnx.SYS                  Thu Jun 27 11:37:25 2013 (51CC5C35)
[/font]

RumStar · Aug 12, 2013

Thank you very much for the response! I really appreciate it.

I took a couple of snippets to show you a couple of questions regarding the storage controllers.

View attachment 26260
View attachment 26261

Should either of these be a concern. I can't seem to find an update for them.

I went ahead and completely uninstalled ASUS Suite, which contained those drivers you told me to update. (ASUS Charger...etc.)

I'm certain the driver for the M-Audio soundcard is to blame or the soundcard itself. Ill give you an update on the next BSOD. Thanks!

usasma · Aug 13, 2013

Don't worry about Windows drivers - there's absolutely nothing that you can do about them other than keep up to date on Windows Updates. The most critical thing for you is the SSD firmware (as I have no clue about that) - if there's serious problems with the storage controllers I can usually identify it from the memory dumps.

I strongly suspect the M-Audio soundcard/drivers also. Remove them and see if the BSOD's stop.
If not, that's one less thing that we have to rule out!

BSOD - After loss of sound and powering down soundcard

RumStar

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

RumStar

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One