Windows 8 and 8.1 Forums

BSOD After Clicking Shutdown

  1. #1

    Posts : 56
    Windows 8.1 Pro

    BSOD After Clicking Shutdown

    So, for the past couple of months, I've been experiencing some weird BSODs on my dad's netbook.

    The netbook itself performs and behaves perfectly, it's only that sometimes when it shutdowns, it intermediately BSODes.

    Attached is the .zip containing all the files "grabbed" by the SF Diagnostics tool.


      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Only 1 memory dump in the uploaded reports. Please don't use disk cleaner's while we're troubleshooting.

    Your Microsoft Security Essentials has dynamic drivers present in the memory dump. This is either an accident or there's a problem with Microsoft Security Essentials. Please run SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt. Also run this:
    Please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption
    The lack of 3rd party drivers in the memory dumps (and the lack of problems in the other reports) tends to make me wonder about hardware issues. Please run these free hardware diagnostics: Hardware Diagnostics

    The following is for informational purposes only.
    **************************Tue Jul 30 08:04:28.614 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\073013-32105-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16628.x86fre.win8_gdr.130531-1504
    System Uptime:0 days 1:14:35.057
    Probably caused by :ntkrpamp.exe ( nt!KeRemoveQueue+2d )
    BugCheck E1, {81098007, 1, 84a82ea0, 84a82ea0}
    Arg1: 81098007, address of worker routine (do ln on this to find guilty driver)
    Arg2: 00000001, IRQL returned at (should have been 0, but isn't).
    Arg3: 84a82ea0, workitem parameter
    Arg4: 84a82ea0, workitem address
    CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
    MaxSpeed:     1660
    CurrentSpeed: 1663
      BIOS Version                  V1.26
      BIOS Release Date             04/28/2011
      Manufacturer                  Acer            
      Product Name                  AO532h          
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue Jul 30 08:04:28.614 2013 (UTC - 4:00)**************************
    MpKsl8df8e6cc.sys           Fri Sep 16 17:34:23 2011 (4E73C0DF)
    athr.sys                    Wed Mar 21 23:20:45 2012 (4F6A9A8D)
    igdkmd32.sys                Fri Mar 23 00:29:54 2012 (4F6BFC42)
    L1C63x86.sys                Thu Jun 14 01:57:04 2012 (4FD97D30)
    intelppm.sys                Mon Nov  5 22:52:05 2012 (50988965)
    dump_storahci.sys           Sat Mar  2 02:19:42 2013 (5131A80E)
    MpKsl8df8e6cc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    L1C63x86.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Posts : 56
    Windows 8.1 Pro

    Sorry for absolute disgusting delay mate, but I've been pretty busy with work/girlfriend/etc.

    I performed the "sfc.exe /scannow" just as you mentioned.

    The netbook didn't BSOD when shutting it down for a while (close to a month maybe?), which was somewhat surprising, but just a couple of nights ago, it BSOD'ed again, I performed the sfc.exe thing once again and it hasn't BSOD since then.

    I still don't know what could be causing this.

    Thanks for all the effort btw! +rep
      My System SpecsSystem Spec

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