Windows 8 and 8.1 Forums

BSoD Windows 8

  1. #1


    Posts : 1
    Windows 8

    BSoD Windows 8


    ok, just started tonight, BSoD. Fairly new to Windows 8, only had this laptop around 2weeks, haven't had an issue until tonight.
    Comes up with the usual Win8 message, (BAD_POOL_CALLER) then restarts. When it comes back it asks me to "send the error" to windows, but I can't because the wifi will no longer recognise anything, as if it no longer exists. I do a physical restart (through the shut down menu) and when it loads back up the wifi is back and working.

    Have attached Dump Files for anyone who knows how to read those.

    If it helps, the problem seems to occur when I run Frostwire - though only tonight, have not had an issue any other time.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,131
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

    You have both Norton and Kaspersky installed on your system. Please remove both of them, then ensure that Windows Defender and the Windows Firewall are turned on (using Action Center in the System Tray). If this solves the problem, feel free to install the latest, Win8 compatible version of ONE program. DO NOT use more than one anti-virus or one firewall!

    The memory dumps blame network drivers. Should the Norton/Kaspersky not be the problem, I'll give other instructions (Driver Verifier) later on to see what we can identify.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    PEGAGFN.sys Wed Aug 5 01:50:46 2009 (4A791DB6)
    Pegatron/Toshiba HotKey or Password utility driver
    PEGAGFN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    tosrfec.sys Tue Jul 12 07:05:25 2011 (4E1C2A75)
    Toshiba Bluetooth USB Controller driver
    http://www.carrona.org/drivers/driver.php?id=tosrfec.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Jun 22 04:32:42.775 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\062213-25069-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:22:01.568
    *** WARNING: Unable to verify timestamp for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa800c41e2b0}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa800c41e2b0, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  6.20
      BIOS Release Date             10/24/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L850D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 22 04:04:21.212 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\062213-33493-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:03:32.001
    *** WARNING: Unable to verify timestamp for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa8008a4c980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa8008a4c980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  6.20
      BIOS Release Date             10/24/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L850D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jun 22 03:45:07.942 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\062213-37970-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:1 days 2:20:43.988
    *** WARNING: Unable to verify timestamp for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :NETIO.SYS ( NETIO! ?? ::FNODOBFM::`string'+7c9 )
    BugCheck C2, {7, 11c1, 420640, fffffa801afc3980}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arguments: 
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 00000000000011c1, (reserved)
    Arg3: 0000000000420640, Memory contents of the pool block
    Arg4: fffffa801afc3980, Address of the block of pool being deallocated
    BUGCHECK_STR:  0xc2_7_ApxD
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_7_ApxD_NETIO!_??_::FNODOBFM::_string_
      BIOS Version                  6.20
      BIOS Release Date             10/24/2012
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L850D
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Jun 22 04:32:42.775 2013 (UTC - 4:00)**************************
    PEGAGFN.sys                 Wed Aug  5 01:50:46 2009 (4A791DB6)
    tosrfec.sys                 Tue Jul 12 07:05:25 2011 (4E1C2A75)
    ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
    RtsUStor.sys                Wed Jun 13 06:09:12 2012 (4FD866C8)
    appexDrv.sys                Sun Jun 17 01:00:54 2012 (4FDD6486)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
    kl1.sys                     Tue Jun 19 09:27:15 2012 (4FE07E33)
    amdkmpfd.sys                Mon Jul  9 21:49:35 2012 (4FFB8A2F)
    AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
    RTKVHD64.sys                Thu Jul 19 05:53:19 2012 (5007D90F)
    TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
    Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
    klim6.sys                   Thu Aug  2 07:08:40 2012 (501A5FB8)
    atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
    atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
    THAccel.sys                 Wed Aug  8 23:44:38 2012 (50233226)
    SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
    SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
    rtwlane.sys                 Thu Aug 23 09:16:07 2012 (50362D17)
    IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
    klkbdflt.sys                Mon Sep  3 09:54:42 2012 (5044B6A2)
    klmouflt.sys                Mon Sep  3 10:20:14 2012 (5044BC9E)
    SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
    SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
    klwfp.sys                   Wed Feb 27 03:48:31 2013 (512DC85F)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    kneps.sys                   Tue Mar  5 04:09:23 2013 (5135B643)
    klflt.sys                   Tue Mar 26 10:44:39 2013 (5151B457)
    klif.sys                    Tue Mar 26 11:05:41 2013 (5151B945)
    SYMNETS.SYS                 Tue Apr  9 19:24:13 2013 (5164A31D)
    SRTSP64.SYS                 Mon Apr 22 18:26:52 2013 (5175B92C)
    SYMDS64.SYS                 Thu Apr 25 19:19:47 2013 (5179BA13)
    EX64.SYS                    Fri Apr 26 02:08:58 2013 (517A19FA)
    ENG64.SYS                   Fri Apr 26 02:10:48 2013 (517A1A68)
    BHDrvx64.sys                Mon May 20 16:47:31 2013 (519A8BE3)
    
    PEGAGFN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=tosrfec.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    THAccel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    klwfp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
      My System SpecsSystem Spec

BSoD Windows 8

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