Windows 8 and 8.1 Forums

Blue screen of death, crashes my windows 8, please help.

  1. #1

    Blue screen of death, crashes my windows 8, please help.

    please help me. my laptop is experiencing blue screen of death. it was started when i upgrade my windows 7 starter to windows 7 ultimate. I just upgrade it using serial key. After I finished upgrading it, I update it in windows update. after installing the updates, my laptop experience blue screen of death. So I decided to reformat my laptop and change its OS to windows 8 pro. But now, I detected that my system is not good. I use scannow but it can't fix the problem. I grab all my dumps and I hope that someone will help to my problem. Thanks in advance.

      My System SpecsSystem Spec

  2. #2

    Posts : 2
    Windows 8

    BSOD Error on Windows 7.

    Hello Everyone!
    I have Windows 7 on my PC with the following configuration :
    1. 1 GB DDR1 RAM.
    2. Intel Mercury Motherboard.
    3. 500 GB HDD.

    I have formatted my PC many time but after sometime I got the BSOD error .
    Also if I am working on my PC and I locked it for few minutes and after login again it reacts Damn slow .
    I am not understanding what to do?
    Should I upgrade my PC?
    Please reply this post and suggestion will be very appreciated.

    Thanks & Regards,
    Deepak Kr.
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Deepak - please start your own topic so that your issues will get the individual attention that they deserve. Windows 7 forums are here: Windows 7 Help Forums

    jake11aina - Thanks for posting the requested information! Here's what I got from the reports:

    There are no memory dumps in the uploaded reports. Please try this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

    MSINFO32 shows out of 7 memory dumps there were 4 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    The system also has lot's of Critical Kernel-Power events - which are usually a sign of a hardware problem.

    Please start on the hardware diagnostics - they are located here: Hardware Diagnostics
      My System SpecsSystem Spec

  4. #4

    good day sir. I didn't find anything in minidump folder. I can't even find the memory.dmp file. What should I do?
      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Run the hardware diagnostics ( Hardware Diagnostics )

    Also, monitor your system's temperatures with this free tool: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
    Normally temps shouldn't exceed (these are conservative numbers):
    CPU - 60บC
    GPU - 80บC
    HDD and other components - 40บC
      My System SpecsSystem Spec

  6. #6

    sir, I don't know how to use the diagnostic test. I burn it on cd and I also used USB flash drive but when I boot it, nothings happen. Is the memtest ISO image is only 67KB? I don't know if the ISO image has an error or my doing is an error.

    my CPU is 48 degree Celsius
    other components is 40 degree celsius
    and my GPU, I can't find it's temperature.
      My System SpecsSystem Spec

  7. #7

    my laptop experience again a BSOD. These are the files I gathered. If it is not what you are needed, just tell me what to do.

    Sir please wait for the memory.dmp. It can't upload because of internet connection.
      My System SpecsSystem Spec

  8. #8

    Posts : 5,139
    Win8.1Pro - Finally!!!

    1) Did you use an ISO burning program to burn the ISO file to a CD? DO NOT just copy it to the CD as it won't work that way.
    2) Did this system come (from Acer) with Win8 installed already - or did you install Win8 yourself?

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ew_jubusenum.sys Thu Sep 8 23:50:09 2011 (4E698CF1)
    HUAWEI Mobile Connect - Bus Enumerate Device

    Rt630x86.sys Wed Oct 19 08:13:13 2011 (4E9EBED9)
    Realtek 8101E/8168/8169 NDIS 6.30 32-bit Driver

    The following is for informational purposes only.
    **************************Sat Jun 22 19:27:03.844 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\062213-24843-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16604.x86fre.win8_gdr.130503-1646
    System Uptime:0 days 0:07:49.662
    Probably caused by :ntkrpamp.exe ( nt!KeIsAttachedProcess+1f )
    BugCheck E1, {814534be, 1, 8574abf8, 8574abf8}
    Arg1: 814534be, address of worker routine (do ln on this to find guilty driver)
    Arg2: 00000001, IRQL returned at (should have been 0, but isn't).
    Arg3: 8574abf8, workitem parameter
    Arg4: 8574abf8, workitem address
    CPUID:        "Intel(R) Celeron(R) CPU B815 @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
      BIOS Version                  V1.11
      BIOS Release Date             03/22/2012
      Manufacturer                  Acer
      Product Name                  Aspire E1-431
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Jun 22 19:27:03.844 2013 (UTC - 4:00)**************************
    ew_jubusenum.sys            Thu Sep  8 23:50:09 2011 (4E698CF1)
    Rt630x86.sys                Wed Oct 19 08:13:13 2011 (4E9EBED9)
    athr.sys                    Wed Mar 21 23:20:45 2012 (4F6A9A8D)
    HECI.sys                    Mon Jul  2 18:14:54 2012 (4FF21D5E)
    RtsBaStor.sys               Fri Aug 17 01:54:53 2012 (502DDCAD)
    SynTP.sys                   Thu Sep 13 18:52:28 2012 (505263AC)
    Smb_driver_Intel.sys        Thu Sep 13 18:56:00 2012 (50526480)
    intelppm.sys                Mon Nov  5 22:52:05 2012 (50988965)
    igdkmd32.sys                Wed Dec 12 19:41:26 2012 (50C92436)
    epfwwfpr.sys                Fri Dec 21 06:59:38 2012 (50D44F2A)
    eamonm.sys                  Fri Dec 21 07:02:13 2012 (50D44FC5)
    ehdrv.sys                   Fri Dec 21 07:03:24 2012 (50D4500C)
    dump_storahci.sys           Sat Mar  2 02:19:42 2013 (5131A80E)
    idmwfp.sys                  Sat May 25 00:58:59 2013 (51A04513)
      My System SpecsSystem Spec

  9. #9

    no I did not use iso burner. I just extract and install it on cd and on USB I used the memtest usb installer. Is it ok if I use powerISO tool?

    No I'm the one who installed windows 8.

    Is that all links you post are all driver updates? How about if I use driverscanner2013? I have that apps installed.

    Is it ok if I use the windows memory diagnostics tool? I found it on my laptop. Maybe it is built-in apps.
    Last edited by jake11aina; 22 Jun 2013 at 07:27.
      My System SpecsSystem Spec

  10. #10

    Posts : 5,139
    Win8.1Pro - Finally!!!

    You can use the PowerISO tool. Make sure that you use a tool to burn the ISO to the disk. This will ensure that the files needed to boot the system are put into the right place on the disk. Just copying them doesn't do this and the disk won't boot because of that.

    Do not pay attention to anything below the:
    The following is for informational purposes only.
    The stuff below that is just for reference should the problems continue.

    You can try the Windows Memory Diagnostics tool - but I'm not certain that it will always find memory problems. In other words, if it tells you there's a problem - then there's a problem. But if it doesn't tell you that there's a problem, there's a possibility that you may have a memory problem anyway.
      My System SpecsSystem Spec

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Blue screen of death, crashes my windows 8, please help.

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