Windows 8 Bad Pool Caller Error - New Lenovo Y500

mattshalek · Jun 18, 2013

Hi -
I just purchased a new Lenovo Y500 and this is my first experience with Windows 8. I keep getting a BAD POOL CALLER error where it says my computer has encountered a problem and must restart. I have uploaded my .dmp files. please help me

http://sdrv.ms/12U8KMY

Thanks!

mattshalek · Jun 18, 2013

Sorry here is the link to my dump files

https://skydrive.live.com/redir?resid=40F91612E1F99231!166&authkey=!AHb2WPXCPx2_ahU

usasma · Jun 19, 2013

Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

You have 2 antivirus' installed (McAfee may have been uninstalled). Remove both, then activate Windows Defender and the Windows Firewall using Action Center.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

WinRing0x64.sys Sat Jul 26 09:29:37 2008 (488B26C1)
many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc)
http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys

LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
Lenovo HD Disk Driver
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Jun 18 21:58:44.733 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061813-32859-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 0:16:34.478[/B]
*** WARNING: Unable to verify timestamp for avgwfpa.sys
*** ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys
Probably caused by :[B]avgwfpa.sys ( avgwfpa+5e48 )[/B]
BugCheck [B]C2, {7, 11c1, 410000f, fffffa80074d4950}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 000000000410000f, Memory contents of the pool block
Arg4: fffffa80074d4950, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_AvgT
PROCESS_NAME:  avgnsa.exe
FAILURE_BUCKET_ID: [B]0xc2_7_AvgT_avgwfpa+5e48[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  6BCN31WW(V1.03)
  BIOS Release Date             10/08/2012
  Manufacturer                  LENOVO
  Product Name                  9541
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 18 21:41:30.548 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061813-35406-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 1:31:49.293[/B]
*** WARNING: Unable to verify timestamp for avgwfpa.sys
*** ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys
Probably caused by :[B]avgwfpa.sys ( avgwfpa+5e48 )[/B]
BugCheck [B]C2, {7, 11c1, 4100006, fffffa8010ec92d0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 0000000004100006, Memory contents of the pool block
Arg4: fffffa8010ec92d0, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_AvgT
PROCESS_NAME:  avgnsa.exe
FAILURE_BUCKET_ID: [B]0xc2_7_AvgT_avgwfpa+5e48[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  6BCN31WW(V1.03)
  BIOS Release Date             10/08/2012
  Manufacturer                  LENOVO
  Product Name                  9541
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 18 20:09:01.080 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061813-29515-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 1:53:07.826[/B]
*** WARNING: Unable to verify timestamp for avgwfpa.sys
*** ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys
Probably caused by :[B]avgwfpa.sys ( avgwfpa+5e48 )[/B]
BugCheck [B]C2, {7, 11c1, 4100008, fffffa8010579ae0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 0000000004100008, Memory contents of the pool block
Arg4: fffffa8010579ae0, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_AvgT
PROCESS_NAME:  avgnsa.exe
FAILURE_BUCKET_ID: [B]0xc2_7_AvgT_avgwfpa+5e48[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  6BCN31WW(V1.03)
  BIOS Release Date             10/08/2012
  Manufacturer                  LENOVO
  Product Name                  9541
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 18 16:18:56.906 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\061813-61062-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 1:38:59.397[/B]
*** WARNING: Unable to verify timestamp for avgwfpa.sys
*** ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys
Probably caused by :[B]avgwfpa.sys ( avgwfpa+5e48 )[/B]
BugCheck [B]C2, {7, 11c1, 4100007, fffffa800d5c25e0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 0000000004100007, Memory contents of the pool block
Arg4: fffffa800d5c25e0, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_AvgT
PROCESS_NAME:  avgnsa.exe
FAILURE_BUCKET_ID: [B]0xc2_7_AvgT_avgwfpa+5e48[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  6BCN31WW(V1.03)
  BIOS Release Date             10/08/2012
  Manufacturer                  LENOVO
  Product Name                  9541
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Jun 18 21:58:44.733 2013 (UTC - 4:00)**************************
[COLOR=RED][B]LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)[/B][/COLOR]
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
btmaux.sys                  Tue Apr 24 02:34:35 2012 (4F96497B)
AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
L1C63x64.sys                Thu Jun 14 01:57:40 2012 (4FD97D54)
nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
iBtFltCoex.sys              Tue Jul  3 18:22:55 2012 (4FF370BF)
btmhsf.sys                  Sat Jul 14 09:31:32 2012 (500174B4)
AMPPAL.sys                  Tue Jul 17 03:35:22 2012 (500515BA)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
RTKVHD64.sys                Wed Aug  1 06:13:19 2012 (5019013F)
rtsuvc.sys                  Mon Aug  6 08:26:14 2012 (501FB7E6)
NETwew00.sys                Tue Aug  7 18:49:57 2012 (50219B95)
iaStorA.sys                 Thu Aug 16 16:32:56 2012 (502D58F8)
dump_iaStorA.sys            Thu Aug 16 16:32:56 2012 (502D58F8)
SynTP.sys                   Thu Oct  4 22:22:55 2012 (506E447F)
Smb_driver_Intel.sys        Thu Oct  4 22:24:37 2012 (506E44E5)
nvlddmkm.sys                Tue Dec  4 09:38:11 2012 (50BE0AD3)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
avgrkx64.sys                Thu Feb  7 22:14:05 2013 (51146D7D)
avgldx64.sys                Thu Feb  7 22:14:24 2013 (51146D90)
avgloga.sys                 Thu Feb  7 22:14:29 2013 (51146D95)
avgmfx64.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
avgidsha.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
avgidsdrivera.sys           Thu Feb  7 22:14:50 2013 (51146DAA)
avgwfpa.sys                 Sun Feb 17 21:54:14 2013 (512197D6)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 18 21:41:30.548 2013 (UTC - 4:00)**************************
[COLOR=RED][B]WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)[/B][/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 18 20:09:01.080 2013 (UTC - 4:00)**************************
jmcr.sys                    Wed Jun 13 02:14:27 2012 (4FD82FC3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 18 16:18:56.906 2013 (UTC - 4:00)**************************
mfehidk.sys                 Wed May 30 11:35:13 2012 (4FC63E31)
mfewfpk.sys                 Wed May 30 11:35:28 2012 (4FC63E40)
mfeavfk.sys                 Wed May 30 11:36:18 2012 (4FC63E72)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
[/font]

Windows 8 Bad Pool Caller Error - New Lenovo Y500

mattshalek

New Member

My Computer

System One

mattshalek

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One