I had purchased Windows 8 in the first month of its release and since then I haven't encountered a single error.
But off late, I'm experiencing serious trouble.
Whenever a Windows automatic update is installed, after shutting down the laptop when it's booted again I get a message on a blue screen saying that the PC has encountered an error and needs to restart. It also shows an error code like 0xc000021a or something similar. I don't remember the code exactly. While that message is displayed, a percentage meter goes to 100 and the PC is automatically rebooted.
Then it tries to diagnose and repair but fails and says that the PC could not be repaired and a certain log file is saved at a a certain location.
Then the only thing which saves me is going to the Advanced Options within that recovery mode and restoring a system point.
This is very annoying. Today is the second time this error has come up within 4 days. Never encountered this issue before.
Can someone please help me on this.
Thanks.
Regards,
Abhishek Sharma
But off late, I'm experiencing serious trouble.
Whenever a Windows automatic update is installed, after shutting down the laptop when it's booted again I get a message on a blue screen saying that the PC has encountered an error and needs to restart. It also shows an error code like 0xc000021a or something similar. I don't remember the code exactly. While that message is displayed, a percentage meter goes to 100 and the PC is automatically rebooted.
Then it tries to diagnose and repair but fails and says that the PC could not be repaired and a certain log file is saved at a a certain location.
Then the only thing which saves me is going to the Advanced Options within that recovery mode and restoring a system point.
This is very annoying. Today is the second time this error has come up within 4 days. Never encountered this issue before.
Can someone please help me on this.
Thanks.
Regards,
Abhishek Sharma
Last edited:
My Computer
System One
-
- OS
- Windows 8.1 Pro (32 bit)
- Computer type
- Laptop
- System Manufacturer/Model
- Acer Aspire 5738G
- CPU
- Intel(R) Core(TM)2 Duo
- Motherboard
- Acer JV50
- Memory
- 4 GB RAM DDR3
- Graphics Card(s)
- NVIDIA GeForce G 105M
- Sound Card
- Realtek High Definition
- Monitor(s) Displays
- 1x Generic PnP Monitor
- Screen Resolution
- 1366 x 768 - 32 bit
- Hard Drives
- C: (120 GB)
E: (143 GB)
K: (24.3 GB)
- Keyboard
- Acer Inbuilt
- Mouse
- Acer Inbuilt, 5 Button Wheel Laser Mouse (External)
- Internet Speed
- 8mbps downstream 2mbps upstream
- Browser
- Google Chrome (Stable Channel)
- Antivirus
- Windows Defender (Windows 8.1), Malwarebytes Free Version