Hi everyone.
Yesterday, I purchased a brand new HP Pavilion Sleek laptop. This morning, I turned it on for the first time, set it up, and synchronized my accounts as i was prompted. It was OK till then. I then opened up Internet explorer, went to Google chrome, and saw an option there to "add google to the desktop". upon clicking it, I found that chrome was in fact compatible with windows 8 and could be installed at once. So i installed it. Now, i started up chrome, and barely typed in my first search string before the computer BSOD-ed. It gave the following error:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
So, I went and looked that up, quite worried since the computer is brand new and was only operating for an hour before the error. No other apps or programs had been installed. No external drive of any sort had been connected. The device was not connected to a homegroup. So i searched and found a diagnostic program that yielded the following results when i scanned the minidump file.
View attachment 23129
You can see three dump files, since it has crashed three times today. The only program installed the entire day is Google Chrome, nothing else whatsoever has been changed. The problematic files shown appear to be ntoskrnl.exe and netr28x.sys. If anyone can help me, i would greatly appreciate it. I have attached a zip file from SF viewer below. Thanks!
Yesterday, I purchased a brand new HP Pavilion Sleek laptop. This morning, I turned it on for the first time, set it up, and synchronized my accounts as i was prompted. It was OK till then. I then opened up Internet explorer, went to Google chrome, and saw an option there to "add google to the desktop". upon clicking it, I found that chrome was in fact compatible with windows 8 and could be installed at once. So i installed it. Now, i started up chrome, and barely typed in my first search string before the computer BSOD-ed. It gave the following error:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
So, I went and looked that up, quite worried since the computer is brand new and was only operating for an hour before the error. No other apps or programs had been installed. No external drive of any sort had been connected. The device was not connected to a homegroup. So i searched and found a diagnostic program that yielded the following results when i scanned the minidump file.
View attachment 23129
You can see three dump files, since it has crashed three times today. The only program installed the entire day is Google Chrome, nothing else whatsoever has been changed. The problematic files shown appear to be ntoskrnl.exe and netr28x.sys. If anyone can help me, i would greatly appreciate it. I have attached a zip file from SF viewer below. Thanks!
My Computer
System One
-
- OS
- Windows 8 64-bit