Windows 8 and 8.1 Forums

Window 8 pro 64 bit random freezing issue

  1. #1

    Posts : 529
    Windows 8.1 Pro

    Window 8 pro 64 bit random freezing issue

    Hi all for the past few days i have gotten a wired random freeze were my KYB wont respond, but i can still move the mouse on the screen but cant do anything because i'm in metro mode and nothing responds to the mouse. Like today i left my browser on, i forgot about it cam back to the computer frozen with me only able to move the mouse. Not even dragging the window to the bottom of screen,to exit metro would even work. I have updated all drivers and even ran my hardware diagnostic, software from Dell and all hardware checks out ok. The Only new stuff i have installed is the bing desktop and the updates from windows. I have used Google chrome browser since it came out and never had a issue but, that dont mean it wont start not sure what else it could be. I got one BSOD and it was due to my video card drivers. i have since uninstalled and used the tool dell told me to use to ride of driver problems and re-installed drivers no more BSOD. Any ideas all i'm at a lose as to what it could be all virus scans come up negative. superantispyware ​also says it is negative as well. Oh one more thing this freeze forces me to shut down with power button as only option.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis (even though you're not reporting BSOD's now): Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3

    Posts : 529
    Windows 8.1 Pro

    here is the info you requested thanks for helping me.
      My System SpecsSystem Spec

  4. #4

    Posts : 529
    Windows 8.1 Pro

    i will be in and out all day today i hope someone can help me on this issue god bless all and thanks again for your time.
      My System SpecsSystem Spec

  5. #5

    Posts : 529
    Windows 8.1 Pro

    i'm home now so if anyone has any info for me would be awesome
      My System SpecsSystem Spec

  6. #6

    Posts : 529
    Windows 8.1 Pro

    hmm nobody has a answer ?
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sorry, but I didn't get notified of your reply.

    Your wireless device is disabled. Is this deliberate? If so, why?

    This BSOD blames nvhda64v.sys - a driver for nVidia High Definition Audio (a part of your nVidia chipset drivers).
    - download a fresh set of the nVidia chipset drivers from the manufacturer's website
    - uninstall the current nVidia drivers from your system
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    Also, Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    NTIOLib_X64.sys Sun Jan 17 21:31:59 2010 (4B53C81F)
    MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5

    psi_mf.sys Wed Sep 1 03:53:14 2010 (4C7E066A)
    Secunia PSI (Personal Software Inspector) driver

    PxHlpa64.sys Thu May 12 13:16:44 2011 (4DCC15FC)
    Sonic CD/DVD driver (used by many different CD/DVD programs)

    SASKUTIL64.SYS Tue Jul 12 17:00:01 2011 (4E1CB5D1)

    SASDIFSV64.SYS Thu Jul 21 19:03:00 2011 (4E28B024)

    LHidFilt.Sys Fri Sep 2 02:23:09 2011 (4E60764D)
    Logitech SetPoint HID Filter Driver

    LMouFilt.Sys Fri Sep 2 02:23:15 2011 (4E607653)
    Logitech SetPoint HID Filter Driver

    The following is for informational purposes only.
    **************************Fri Jun  7 20:20:35.860 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060713-59671-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:1 days 7:44:34.361
    *** WARNING: Unable to verify timestamp for nvhda64v.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvhda64v.sys
    Probably caused by :nvhda64v.sys ( nvhda64v+1cbc7 )
    BugCheck 1000007E, {ffffffffc0000005, 100000000, fffff880067d4808, fffff880067d4040}
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: 0000000100000000, The address that the exception occurred at
    Arg3: fffff880067d4808, Exception Record Address
    Arg4: fffff880067d4040, Context Record Address
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_BAD_IP_nvhda64v+1cbc7
    CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  A12
      BIOS Release Date             01/18/2013
      Manufacturer                  Alienware
      Product Name                  Alienware X51
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Fri Jun  7 20:20:35.860 2013 (UTC - 4:00)**************************
    NTIOLib_X64.sys             Sun Jan 17 21:31:59 2010 (4B53C81F)
    psi_mf.sys                  Wed Sep  1 03:53:14 2010 (4C7E066A)
    PxHlpa64.sys                Thu May 12 13:16:44 2011 (4DCC15FC)
    SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
    LHidFilt.Sys                Fri Sep  2 02:23:09 2011 (4E60764D)
    LMouFilt.Sys                Fri Sep  2 02:23:15 2011 (4E607653)
    truecrypt.sys               Tue Feb  7 04:09:36 2012 (4F30EA50)
    Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
    athw8x.sys                  Thu Jun 14 05:41:08 2012 (4FD9B1B4)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    igdkmd64.sys                Sun Sep  2 23:33:39 2012 (50442513)
    ArcCtrl.sys                 Wed Oct 24 00:07:50 2012 (50876996)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    cpuz136_x64.sys             Wed Mar 20 07:05:43 2013 (51499807)
    nvlddmkm.sys                Sun May 12 15:09:45 2013 (518FE8F9)
    ArcCtrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  8. #8

    Posts : 529
    Windows 8.1 Pro

    this one NTIOLib_X64.sys is part of my dell msi ODD monitor system file it says its up to date according to dell.
    the Secunia PSI i can update wow i was unaware it was outdated you would think they can update it lol.
    PxHlpa64.sys is in the C:\Windows\System32\Drivers folder with no way of updating it and i dont have any of those programs listed?. SUPERAntiSpyware reports all is updated i just checked with its updater not sure how i would go about doing the update if none available?. and these 2 files say there in my file repository what is that ? here is the 2 LHidFilt.Sys LMouFilt.Sys.
    oh yea i disabled the dell wireless as i dont use it i'm hardwired should i keep it enabled? OH yeah the nvidia drivers i updated those after i got that BSOD as dell told me it may be the cause. as faar as my random freezing issue what could it be?
      My System SpecsSystem Spec

  9. #9

    Posts : 5,139
    Win8.1Pro - Finally!!!

    If there's an update available for the wireless - enable it, update it, disable it again.
    Drivers may still load if a driver is disabled in Device Manager.

    To test the Dell MSI ODD monitor system, remove it temporarily and see if it stops the BSOD's
    To test the SuperAntiSpyware, remove it temporarily and see if it stops the BSOD's

    Don't worry about PxHlpa64.sys for now - it is less likely to cause problems than the others, and is a PITA to remove.

    Uninstall your Logitech SetPoint software, then download a fresh copy of the latest, Win8 compatible version from the Logitech website.

    Then wait for further BSOD's.
    I find that freezing issues are best dealt with after the BSOD issues. If you don't get a BSOD in 2 days (approximately), then we'll start of the freezing issues.

    If still freezing in 2 days:
    1) submit a new set of the BSOD reports (even though you're not having BSOD's)
    2) Also please submit this:
    Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    FYI - troubleshooting the freezes is often more difficult than the BSOD's. Please don't generate the reports until you're ready to post themr - the more info in the reports, the better it is for troubleshooting.
      My System SpecsSystem Spec

  10. #10

    Posts : 529
    Windows 8.1 Pro

    that BSOD i had was from jun 7th i have not had any others and have had system freezing is why i posted here. i will wait a few days and post logs here as i went in there and there not very big. so i will let it freez a few more times to see if it reports there.
      My System SpecsSystem Spec

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Window 8 pro 64 bit random freezing issue

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