CRITICAL_PROCESS_DIED and windows 8 won't boot!

h08ttwigger

New Member
Messages
5
Hi!

I have just got a new laptop, the Dell Inspiron 15, and I have been installing a few programs on it etc. A couple of times it closed down with an error that said DRIVER_IRQL_NOT_LESS_OR_EQUAL(Smb_driver_Intel.sys). It then proceeded to restart.

However, it has done just this a few hours ago, and when loading up it came up with another BSOD that said CRITICAL_PROCESS_DIED. Then it proceeds to reboot itself and have the same error!

I cannot, for the life of me, find a way to boot the computer! Any help please?

Thanks in advance!

Toby
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron
    CPU
    Intel i3 @GHz
    Memory
    6GB
What USB devices do you have connected?

Disconnect them all

If no reboot, force your way into safemode with networking

You can wail on the [F8] button while its booting, if it moves too fast then [F2] while it booting then exit bios then wail on [F8] again

Once in safemode with networking, download your chipset drivers and uninstall your video drivers

reboot, if all ok, then install all windows updates before any video drivers

If all not ok, then we need to disable all startup programs
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes
Thanks for the reply! All the devices were disconnected, still no luck!

I have tried pressing and holding, and continually pressing on and off F8 and Shift+F8, but whatever I do the "Automatic Repair" comes up, and that doesn't work
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron
    CPU
    Intel i3 @GHz
    Memory
    6GB
How old is this laptop?

can you return it?

The automatic repair fails?

If not, then we need to get into safemode, let me try to find a utility that will boot you to safemode..
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes
I can send it back, yes, it's only a few days old!

I called Dell, and they are sending me a windows repair disk, so hopefully that will work!

Thanks for all your help though :)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron
    CPU
    Intel i3 @GHz
    Memory
    6GB
dont spend too much time trying to make it work, things that fail outright are usually going to be problematic.

If it seems to complicated or time consuming, demand an RMA if bought through mail, or go to a local store and exchange it.

Make sure youre not charged extra for anything...
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes
Okay! I got a windows 8 recovery disk, for free, but do you know how to correct it? There are so many options :eek:
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron
    CPU
    Intel i3 @GHz
    Memory
    6GB
Okay! I got it! :D it's all working fine and dandy now - thanks for all your help Brooklyn. If there's any thumbs up or thanking on here, just tell me and i'll do it :) thanks again
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron
    CPU
    Intel i3 @GHz
    Memory
    6GB
Having the same problem. HELP PLEASE! Where did you get the Windows 8 Recovery? CRITICAL_PROCESS_DIED and can't access safe mode. UEFI Firmware. :(
 

My Computer

System One

  • OS
    windows 8
Click on the little thumbs up icon in the lower left corner of one of Brooklyn567's posts in order to give them "Rep".
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I've struggled the same problem before and now again but with my 8.1 and would say that the problem discussed here is not so complicated as described. My OS is Windows Embedded 8.1 Industry Enterprise. Everything with the system before the Microsoft's March Update was perfect (underline)! I use F-Secure Internet Security 2014. After the windows update couple of days ago and a consequent system restart my system went to a BSOD with a CRITICAL_PROCESS_DIED message as a first non-black screen. It didn't allow me to do anything - no restore, no back to a last working condition, just restarted and stopped at black screen with blinking white cursor. And again. I forcefully shut the PC down and started it again and yet went into the interactive repair screen where I managed to restore the system to an earlier date restore point. So far so good, I repeated the full update and result was the same - negative. Restored again and figured out that my hosts file was cleared and written in it that it was "infected" (shortly said). Some of the programs were with expired trial period. I restored the hosts file with a saved in advance copy of it. Updated again without KB2929961, KB2930275 and Windows Malicious Software Removal Tool. At last, it was O.K. I manually fixed the expired progs and restarted successfully. Deleted all my previous restore points, cleaned the system up, defragmented it and created a new restore point. Restarted successfully. Next, I applied KB2929961 and KB2930275 only. This time restart was successful. I applied Windows Malicious Software Removal Tool - no success. Restored to an earlier point - hosts file was wiped up again. Restored it. Restarted successfully.

Now, I'm wondering which bank should I rob to have enough money to buy all needed software or to continue fighting/hiding game with you Microsoft, Mac, Adobe, Corel etc., every month. I think you got me.
 

My Computer

System One

  • OS
    Windows
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