Windows 8 and 8.1 Forums

Windows 8 blue screen of death.... Help me please

  1. #11

    Posts : 8
    windows 8

    i am a bit confused about what to do

    hi Usasma and others

    1. u are asking me to perform a memtest86+ test. but when i go to the site i am confused which package to download or run. that is why i chose the built in windows 8 test. could someone please advise me here.

    2. when it comes to updating drivers i click on the hyperlinks and i am taken to lenovo site and asus, but i cannot find drivers. i am probably making a basic mistake.
    could somebody please provide a trusted hyperlink that takes me directly to the drivers. i am able to locate drivers using a google search but am not sure whether these are the ones i need or the sites can be trusted

    there are further steps you have advised but until i can follow the first steps i do not wish to do more.

    i hope i do not seem too idiotic, but i am out of my depth here. sorry

    plus i do not want to add any more RAM yet because i do not know if i can trust my laptop.

      My System SpecsSystem Spec

  2. #12

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Skip the other memory test for now. It's too much work for too little benefit right now. If it becomes necessary later on, then we'll go through it step-by-step.

    Feel free to ask questions about anything. That's how I got started online years ago.

    If you don't want to add more RAM at this time, then follow the other instructions (trim/disable unneeded startup items and run only 1 program at a time).

    Please follow these instructions from my previous post. Don't worry about the other drivers just yet.
    Once all the instructions are done, then post back if you get any further BSOD's.
    You only have 699 MB of free RAM. Please add more RAM to the system (if it's capable of handling it). While waiting to add more RAM, please trim any unneeded startup items (use the Startup tab in the details view of Task Manager) and only run one program at a time.

    You only have 58 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    How to safely remove AiCharger.sys (Asus Charger Driver):
    1) Create a Restore Point using System Restore
    2) Create a Repair disc:
    Win7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
    Win8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    3) Test the System Repair disc to make sure that you can get to the System Restore entry when you boot from the disk (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of AiCharger.sys that are starting (or any other Asus Charger Driver entries) (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of AiCharger.sys (or any other Asus Charger Driver entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of AiCharger.sys or any other Asus Charger Driver entries are disabled.
    7) Go to C:\Windows\System32\drivers and rename the AiCharger.sys driver to AiCharger.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).

    In the event that the system doesn't boot:

    1) Boot from the System Repair disc and use the Command Prompt option to rename AiCharger.BAD to AiCharger.sys
    ren C:\Windows\System32\drivers\AiCharger.BAD C:\Windows\System32\drivers\AiCharger.sys
    2) Boot from the System Repair disc and use the System Restore option to restore the system to a point before the changes were made.

    Good luck!

      My System SpecsSystem Spec

  3. #13

    Posts : 8
    windows 8

    Hi. I have trimmed my start up items and also used Windows update to update from Microsoft. The next step u asked me to take was to remove asuscharger driver. I would love to do this as you ask but I do not have an optical drive. Do I really need to create a back up drive? Can't I just create a restore point on windows 8 and then remove according to your instructions?
      My System SpecsSystem Spec

  4. #14

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The problem here is that, should it stop you from booting, you'll need a device to boot from and one that'll let you get into the repair modes that are needed to repair this.

    I'd suggest you read the documentation for this free program: YUMI - Multiboot USB Creator (Windows) | USB Pen Drive Linux

    Then get someone to make an ISO of the repair disk, and use that (along with Yumi) as your boot device.

    I'd not remove the AI Charger driver without a method of being able to recover.
      My System SpecsSystem Spec

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Windows 8 blue screen of death.... Help me please

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