Windows 8 and 8.1 Forums

BSOD in Windows 8 Pro 64-bit

  1. #1

    Posts : 4
    Windows 8 Pro 64-bit

    BSOD in Windows 8 Pro 64-bit

    * *
    * Bugcheck Analysis *
    * *

    An exception happened while executing a system service routine.
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff880061260b5, Address of the instruction which caused the bugcheck
    Arg3: fffff8800bf2efd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:

    Page 404879 not present in the dump file. Type ".hh dbgerr004" for details

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instruktionen p 0x%08lx refererade till minnet p 0x%08lx. Det gick inte att utf ra en minnes tg rd. F ljande fel returnerades: The memory could not be %s.

    fffff880`061260b5 488b9190000000 mov rdx,qword ptr [rcx+90h]

    CONTEXT: fffff8800bf2efd0 -- (.cxr 0xfffff8800bf2efd0)
    rax=fffff8a0166676d0 rbx=00000001000003c0 rcx=00000000003c0000
    rdx=0000000000000030 rsi=fffffa8010620010 rdi=fffffa800e30e100
    rip=fffff880061260b5 rsp=fffff8800bf2f9d0 rbp=fffff8800bf2f9d0
    r8=000000000221c035 r9=00000000003c0000 r10=0000000000000801
    r11=fffff8800bf30380 r12=00000000c0005f00 r13=fffff8a017a3b300
    r14=fffffa800e30e180 r15=0000000000000000
    iopl=0 nv up ei pl nz na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206
    fffff880`061260b5 488b9190000000 mov rdx,qword ptr [rcx+90h] ds:002b:00000000`003c0090=????????????????
    Resetting default scope



    PROCESS_NAME: dwm.exe


    LAST_CONTROL_TRANSFER: from fffff8800611e7de to fffff880061260b5

    fffff880`0bf2f9d0 fffff880`0611e7de : 00000000`00000000 fffff880`0bf2fa00 fffffa80`10620010 fffff880`0bf30460 : atikmpag+0x480b5
    fffff880`0bf2f9e0 fffff880`062fa0ab : fffffa80`0e30e180 fffffa80`0e30e180 00000000`0000001c 00000001`00000005 : atikmpag+0x407de
    fffff880`0bf2fa10 fffff880`06312d10 : fffff880`0bf2fa80 fffff880`0630945a 00000000`00000000 fffff880`0bf2fa80 : atikmdag+0x9e0ab
    fffff880`0bf2fa50 fffff880`0630bbab : 00000000`00000000 fffff880`062fa0b3 fffffa80`0cc25048 fffffa80`0e2e4900 : atikmdag+0xb6d10
    fffff880`0bf2fa80 fffff880`06311cb5 : fffffa80`10620010 fffff880`0bf2fc00 00000000`00000001 00000000`00025bce : atikmdag+0xafbab
    fffff880`0bf2fad0 fffff880`060ea6ab : fffffa80`0e30e1a0 fffff880`00000000 fffff8a0`00000000 00000000`00001ff0 : atikmdag+0xb5cb5
    fffff880`0bf2fb90 fffff880`0589e24d : fffffa80`0e2e4900 fffff880`0bf30170 fffff880`0bf30400 fffff8a0`17ad7d00 : atikmpag+0xc6ab
    fffff880`0bf2fe70 fffff880`058dd419 : fffff880`0bf30170 fffff880`0bf30731 fffff8a0`17a3b330 fffff880`0bf306e0 : dxgkrnl!ADAPTER_RENDER:diOpenAllocation+0x7d
    fffff880`0bf2fec0 fffff880`058dc761 : fffff8a0`00125000 fffff880`0bf306e0 fffff880`0bf30420 fffff8a0`17ad7d00 : dxgkrnl!DXGDEVICE::OpenAllocations+0x259
    fffff880`0bf2ff80 fffff880`058b4690 : 00000000`00000799 fffff880`0bf30731 00000000`00000000 00000000`00000701 : dxgkrnl!DXGDEVICE::CreateAllocation+0xdb1
    fffff880`0bf30650 fffff880`058b3f1b : fffff8a0`00000238 fffff8a0`020556a0 fffff8a0`178116c0 00000000`00000000 : dxgkrnl!DXGDEVICE::OpenResource<_D3DKMT_OPENRESOURCEFROMNTHANDLE>+0x330
    fffff880`0bf30770 fffff880`058b3b67 : fffffa80`12e0d080 00000000`00000301 fffff8a0`00000001 fffff8a0`17811600 : dxgkrnl!OpenResourceFromGlobalHandleOrNtObject<_D3DKMT_OPENRESOURCEFROMNTHANDLE>+0x36b
    fffff880`0bf30950 fffff802`4dcd4453 : 0000004c`cf63de90 00000000`00000020 0000004c`cf63e2f0 00000000`00000001 : dxgkrnl!DxgkOpenResourceFromNtHandle+0x193
    fffff880`0bf30a80 000007fd`c624233a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    0000004c`cf63de38 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`c624233a

    fffff880`061260b5 488b9190000000 mov rdx,qword ptr [rcx+90h]


    SYMBOL_NAME: atikmpag+480b5

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: atikmpag

    IMAGE_NAME: atikmpag.sys


    STACK_COMMAND: .cxr 0xfffff8800bf2efd0 ; kb

    FAILURE_BUCKET_ID: 0x3B_atikmpag+480b5

    BUCKET_ID: 0x3B_atikmpag+480b5

    Followup: MachineOwner

    7: kd> lmvm atikmpag
    start end module name
    fffff880`060de000 fffff880`06172000 atikmpag (no symbols)
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp: Fri Mar 29 02:09:45 2013 (5154E9D9)
    CheckSum: 00091A60
    ImageSize: 00094000
    File version:
    Product version:
    File flags: 8 (Mask 3F) Private
    File OS: 40004 NT Win32
    File type: 3.4 Driver
    File date: 00000000.00000000
    Translations: 0409.04b0
    CompanyName: Advanced Micro Devices, Inc.
    ProductName: AMD driver
    InternalName: atikmpag.sys
    OriginalFilename: atikmpag.sys
    FileDescription: AMD multi-vendor Miniport Driver
    LegalCopyright: Copyright (C) 2007 Advanced Micro Devices, Inc.
    Last edited by Viceroy; 09 Jun 2013 at 07:58.

      My System SpecsSystem Spec

  2. #2

    Obviously you got yourself a problem with ATI video card. First thing is to find appropriate drivers for it, then uninstall current ones, switch to safe mode and clean up the remnants with Driver Cleaner or such and then install the new ones. Barring a hardware problem that should fix it.
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Windows 8 Pro 64-bit

    But the AMD video card is not the cause to all crashes (I think). Have you checked the attached files?
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The first place to start with is the AMD drivers - as they are blamed in the memory dump. You ran the lmvm command on atikmpag - and that's the AMD driver.

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    In addition, the Western Digital software uses a 2008 driver (wdcsam64.sys Wed Apr 16 04:39:08 2008) that is known to cause BSOD's in Windows systems. Please uninstall the Western Digital software.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ladfDHP2amd64.sys Fri Sep 24 13:06:44 2010 (4C9CDAA4)
    Logitech G35 Headset driver

    ladfSBVMamd64.sys Fri Sep 24 15:13:10 2010 (4C9CF846)
    Logitech G35 Headset driver

    If this doesn't solve the BSOD's, please rerun the data collection app (your upload is missing some files) and let it run for at least 15 minutes (or until the app itself says that it's finished). Then zip it up and upload it with your next post.

    Then, If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Wed Jun  5 16:30:30.938 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060513-6676-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:5 days 5:55:52.057
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by :atikmpag.sys ( atikmpag+480b5 )
    BugCheck 3B, {c0000005, fffff880061260b5, fffff8800bf2efd0, 0}
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff880061260b5, Address of the instruction which caused the bugcheck
    Arg3: fffff8800bf2efd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x3B_atikmpag+480b5
      BIOS Version                  1403
      BIOS Release Date             04/09/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Wed Jun  5 16:30:30.938 2013 (UTC - 4:00)**************************
    wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)
    ladfDHP2amd64.sys           Fri Sep 24 13:06:44 2010 (4C9CDAA4)
    ladfSBVMamd64.sys           Fri Sep 24 15:13:10 2010 (4C9CF846)
    e1i63x64.sys                Wed Feb 29 22:25:14 2012 (4F4EEC1A)
    AODDriver2.sys              Thu Apr  5 05:23:37 2012 (4F7D6499)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    cpuz135_x64.sys             Sat Aug 11 03:48:20 2012 (50260E44)
    AtihdW86.sys                Thu Feb 14 17:11:12 2013 (511D6100)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    atikmpag.sys                Thu Mar 28 21:09:45 2013 (5154E9D9)
    atikmdag.sys                Thu Mar 28 22:27:04 2013 (5154FBF8)
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    Windows 8 Pro 64-bit

    Thanks usasma, I was waiting for your reply.

    I have uploaded the complete data collection from the app now. I will check all things you have mentioned in your post. Can you see if my BSOD/crashes are hardware or software related?
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    It is difficult to tell if it's hardware or software. This is because the lower-level drivers behave as if they were hardware (at times).
    We generally rule out the software causes first - then we work on the hardware.

    You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
    If you are concerned about it being a hardware problem, you can try these free hardware diagnostics: Hardware Diagnostics
      My System SpecsSystem Spec

  7. #7

    Posts : 4
    Windows 8 Pro 64-bit

    I have a Corsair 750W Gold PSU, only one year old.

    I have the latest firmware to my Samsung 830 SSD according to Samsung Magician software. However, I dont have a clue about the storage controller drivers. I have the latest BIOS. I thought these drivers was updated automatically via Windows Update.
    This is my motherboard:
      My System SpecsSystem Spec

  8. #8

    Windows update drivers from their database, for this one go to Asus site.
      My System SpecsSystem Spec

  9. #9

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Windows Update only provides drivers that the manufacturer's upload to the Windows Update site. These are notoriously outdated and we tell people NEVER to use them when having BSOD issues.

    You have the following controllers:
    • StorageAMD SB950 controller :
      6 x SATA 6Gb/s port(s), red
      Support Raid 0, 1, 5, 10
      ASMediaฎ ASM1061 controller :
      2 x SATA 6Gb/s port(s), red
      2 x eSATA 6Gb/s port(s), red
    I don't usually check the controllers if they don't show up in the memory dumps. And in this case they aren't there (except for the dump_storahci.sys driver - and it dates from 2013). I wouldn't worry about that right now.
      My System SpecsSystem Spec

BSOD in Windows 8 Pro 64-bit

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