Solved Ugh. So many BSOD's.

ExcessiveNerve

New Member
Messages
15

My Computer

System One

  • OS
    Windows 8 Pro + Media Center 64bit
    CPU
    AMD FX-8350
    Motherboard
    ASUS M5A97 R2.0
    Memory
    Kingston HyperX 8GB 1600MHz DDR3
    Graphics Card(s)
    XFX Radeon 7870 GHz Edition Double D
    PSU
    ULTRA LSP750 750W
    Case
    Thermaltake Overseer RX-I
    Cooling
    Corsair h100i
what are your system specs?

If you can fill out your specs sheet, it will help us find similar issues with other members..

Your minidumps say your problem is a 'custom error' which usually means software or driver issue

Uninstall your vid drivers and let windows install its minimal drivers and see how it holds up..
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes
This is from your current minidump

[FONT=Segoe UI, Arial]On Sun 5/26/2013 5:23:29 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052613-27658-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntfs.sys[/FONT] (Ntfs+0x40C90)
Bugcheck code: 0x24 (0xB50019060B, 0xFFFFF88009D87110, 0xFFFFF88009D871B0, 0xFFFFF80305D5FAE8)
Error: [FONT=Segoe UI, Arial]NTFS_FILE_SYSTEM[/FONT]
file path: C:\Windows\system32\drivers\ntfs.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT File System Driver
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


[/FONT]
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes
what are your system specs?

If you can fill out your specs sheet, it will help us find similar issues with other members..

Your minidumps say your problem is a 'custom error' which usually means software or driver issue

Uninstall your vid drivers and let windows install its minimal drivers and see how it holds up..

I've filled out the spec sheet. I think it could've been my video driver, because yesterday as a final solution I rolled back the driver version from 12.0, to 9.0. Haven't got one since, will keep you guys updated. If you can see another thing which would cause the BSOD's PLEASE let me know. Thanks!

Edit: Just had another one, the issue seems to happen when I'm watching videos on youtube. Im currently uninstalling the amd driver, and ill use the regular video driver windows gives me.

https://dl.dropbox.com/u/91292881/ShareX/2013-05/052613-26223-01.zip

Edit again, I've 100% uninstalled anything todo with amd drivers for my device. As I used the default windows display drivers, I got yet ANOTHER BSOD while watching youtube, it seems this occurs while watching youtube.
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro + Media Center 64bit
    CPU
    AMD FX-8350
    Motherboard
    ASUS M5A97 R2.0
    Memory
    Kingston HyperX 8GB 1600MHz DDR3
    Graphics Card(s)
    XFX Radeon 7870 GHz Edition Double D
    PSU
    ULTRA LSP750 750W
    Case
    Thermaltake Overseer RX-I
    Cooling
    Corsair h100i
You've got dumps here that are pointing to hardware issues with the CPU, which aren't good to see (complaining that the L1 cache on one or more of your CPUs may be bad):
Code:
Proc. Info 0  @ fffffa80093b9240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80093b9138
Section       @ fffffa80093b92c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : ICACHEL1_IRD_ERR (Proc 4 Bank 1)
  Status      : 0xb080000000040151

// Looks like an AMD FX 8350 at 4GHz:
4: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 4334
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ AMD64 Family 21 Model 2 Stepping 0
ProcessorNameString = REG_SZ AMD FX(tm)-8350 Eight-Core Processor           
Update Status = REG_SZ Newer Patch Not Available"
VendorIdentifier = REG_SZ AuthenticAMD

// At the time of the crash it was running at 4.3GHz, which should technically be "turbo" mode:
4: kd> !cpuinfo
CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
 4 21,2,0 AuthenticAMD 4334 000000000600081f                   2c3b3dfe

You mentioned that you uninstalled all the ATI software, but.... doesn't look like it was successful:
Code:
4: kd> lmvm *ati*
start             end                 module name
fffff880`06400000 fffff880`06476000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Sep 27 21:12:52 2012 (5064F994)
    CheckSum:         00071DC9
    ImageSize:        00076000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
fffff880`066bd000 fffff880`07146000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Sep 27 22:14:57 2012 (50650821)
    CheckSum:         00A3EAAC
    ImageSize:        00A89000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I'd suggest running something like Prime95 or similar to test the CPU itself, and potentially try a removal of the ATI driver set as well to make sure they're gone. Given video playback will stress both a GPU and a CPU, this isn't wholly surprising.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
You've got dumps here that are pointing to hardware issues with the CPU, which aren't good to see (complaining that the L1 cache on one or more of your CPUs may be bad):
Code:
Proc. Info 0  @ fffffa80093b9240
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80093b9138
Section       @ fffffa80093b92c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : ICACHEL1_IRD_ERR (Proc 4 Bank 1)
  Status      : 0xb080000000040151

// Looks like an AMD FX 8350 at 4GHz:
4: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 4334
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ AMD64 Family 21 Model 2 Stepping 0
ProcessorNameString = REG_SZ AMD FX(tm)-8350 Eight-Core Processor           
Update Status = REG_SZ Newer Patch Not Available"
VendorIdentifier = REG_SZ AuthenticAMD

// At the time of the crash it was running at 4.3GHz, which should technically be "turbo" mode:
4: kd> !cpuinfo
CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
 4 21,2,0 AuthenticAMD 4334 000000000600081f                   2c3b3dfe

You mentioned that you uninstalled all the ATI software, but.... doesn't look like it was successful:
Code:
4: kd> lmvm *ati*
start             end                 module name
fffff880`06400000 fffff880`06476000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Sep 27 21:12:52 2012 (5064F994)
    CheckSum:         00071DC9
    ImageSize:        00076000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
fffff880`066bd000 fffff880`07146000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Sep 27 22:14:57 2012 (50650821)
    CheckSum:         00A3EAAC
    ImageSize:        00A89000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I'd suggest running something like Prime95 or similar to test the CPU itself, and potentially try a removal of the ATI driver set as well to make sure they're gone. Given video playback will stress both a GPU and a CPU, this isn't wholly surprising.

I just ran the ATI catalyst uninstaller, rebooted my pc and installed the latest gpu driver, and haven't got any bsod. I'll run Prim95 and see how my cpu holds up, thanks!


I've never used prime95 before, here was the results, could you help me understand them please?

Code:
[Sun May 26 21:21:49 2013]FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
 

My Computer

System One

  • OS
    Windows 8 Pro + Media Center 64bit
    CPU
    AMD FX-8350
    Motherboard
    ASUS M5A97 R2.0
    Memory
    Kingston HyperX 8GB 1600MHz DDR3
    Graphics Card(s)
    XFX Radeon 7870 GHz Edition Double D
    PSU
    ULTRA LSP750 750W
    Case
    Thermaltake Overseer RX-I
    Cooling
    Corsair h100i
The error would indicate either not enough voltage to the CPU, or it encountered math errors during testing (meaning insufficient cooling or an actual faulty part). Might want to check temperatures on your CPU during testing before that situation occurs to see if cooling is an issue - if you're using the stock HSF for the CPU that came with it, that's usually not the greatest idea with an AMD part in my experience for what it's worth. It could technically be faulty RAM (easy to test the RAM with memtest86) too, and that's always good to test when hardware is suspected in any issue.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
The error would indicate either not enough voltage to the CPU, or it encountered math errors during testing (meaning insufficient cooling or an actual faulty part). Might want to check temperatures on your CPU during testing before that situation occurs to see if cooling is an issue - if you're using the stock HSF for the CPU that came with it, that's usually not the greatest idea with an AMD part in my experience for what it's worth. It could technically be faulty RAM (easy to test the RAM with memtest86) too, and that's always good to test when hardware is suspected in any issue.

I used AI suite 2 to auto overclock to extreme, I uninstalled AI suite, is their a way to restore my cpu to its factory state? And I have a corsair h100i water cooling, I've ran a stress test before and after 3 hours it didn't pass 35C. So temp is not the issue.

Can you tell me how to factory reset my cpu, so it goes back to the default settings?
 

My Computer

System One

  • OS
    Windows 8 Pro + Media Center 64bit
    CPU
    AMD FX-8350
    Motherboard
    ASUS M5A97 R2.0
    Memory
    Kingston HyperX 8GB 1600MHz DDR3
    Graphics Card(s)
    XFX Radeon 7870 GHz Edition Double D
    PSU
    ULTRA LSP750 750W
    Case
    Thermaltake Overseer RX-I
    Cooling
    Corsair h100i
Not sure, but I'd guess that AI suite would have a way to reset it's changes. Might want to reinstall and check.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
Not sure, but I'd guess that AI suite would have a way to reset it's changes. Might want to reinstall and check.

I just went into AI Suite and turned it down to factory clock(~4.1ghz) and the prime95 errors seem to have went away, was that an error for not enough voltage?
 

My Computer

System One

  • OS
    Windows 8 Pro + Media Center 64bit
    CPU
    AMD FX-8350
    Motherboard
    ASUS M5A97 R2.0
    Memory
    Kingston HyperX 8GB 1600MHz DDR3
    Graphics Card(s)
    XFX Radeon 7870 GHz Edition Double D
    PSU
    ULTRA LSP750 750W
    Case
    Thermaltake Overseer RX-I
    Cooling
    Corsair h100i
Depends - CPUs are usually binned based on how fast they were able to stay stable during production (CPU manufacturers don't usually make "4GHz" parts for instance, they make a whole range of a certain model and then bin/sell them based on where they were stable after manufacturing). More voltage might improve the overclock, but it's not a guarantee of stability.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 4790K @ 4.5GHz
    Motherboard
    Asus Maximus Hero VII
    Memory
    32GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX970
    Sound Card
    Realtek HD Audio
    Hard Drives
    1x Samsung 250GB SSD
    4x WD RE 2TB (RAIDZ)
    PSU
    Corsair AX760i
    Case
    Fractal Design Define R4
    Cooling
    Noctua NH-D15
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