Windows 8 and 8.1 Forums

Ntfs.sys BSOD crash

  1. #1

    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center

    Ntfs.sys BSOD crash

    Wasn't really doing anything had a game up and chrome and was afk and it randomly crashed.

    Picture of BSOD:

    The full dump and minidump on my dropbox:

    Dump File         : 052513-12218-01.dmp
    Crash Time        : 5/25/2013 12:06:48 AM
    Bug Check String  : 
    Bug Check Code    : 0x00000109
    Parameter 1       : a3a039d8`ab1f6511
    Parameter 2       : b3b7465e`fd9e4b11
    Parameter 3       : fffff880`01be45d0
    Parameter 4       : 00000000`00000001
    Caused By Driver  : Ntfs.sys
    Caused By Address : Ntfs.sys+ee5d0
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+5a440
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\052513-12218-01.dmp
    Processors Count  : 8
    Major Version     : 15
    Minor Version     : 9200
    Dump File Size    : 297,032

    I updated my Nvidia drivers yesterday to GeForce 320.18

    And around April 15th I upgraded to a VisionTek Racer Series SSD 120GB Ultra Performance SATA III 6.0Gb/s 2.5-Inch Solid State Drive (900499)

    What caused this?
    Last edited by talormanda; 25 May 2013 at 00:59.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I'm late for work, this'll be quick. Please post back and I'll go into more detail if needed.

    Only 54 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
    Wireless and Bluetooth are disabled. Is this deliberate? If so, why?

    Please run these free hardware diagnostics on ALL hard drives: Hard Drive Diagnostic Procedure
    See the caveats about SSD testing.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Sat May 25 00:05:51.501 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052513-12218-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 2:25:43.185
    Probably caused by :Ntfs.sys ( Ntfs!NtfsAccessCheck+0 )
    BugCheck 109, {a3a039d8ab1f6511, b3b7465efd9e4b11, fffff88001be45d0, 1}
    Arg1: a3a039d8ab1f6511, Reserved
    Arg2: b3b7465efd9e4b11, Reserved
    Arg3: fffff88001be45d0, Failure type dependent information
    Arg4: 0000000000000001, Type of corrupted region, can be
        0 : A generic data region
        1 : Modification of a function or .pdata
        2 : A processor IDT
        3 : A processor GDT
        4 : Type 1 process list corruption
        5 : Type 2 process list corruption
        6 : Debug routine modification
        7 : Critical MSR modification
    BUGCHECK_STR:  0x109
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x109_1_Ntfs!NtfsAccessCheck
    CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  A10
      BIOS Release Date             10/19/2012
      Manufacturer                  Dell Inc.
      Product Name                  XPS 8500  
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat May 25 00:05:51.501 2013 (UTC - 4:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    btath_bus.sys               Fri Nov  2 01:35:15 2012 (50935B93)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btath_avdt.sys              Tue Dec 18 04:53:53 2012 (50D03D31)
    btfilter.sys                Tue Dec 18 04:54:27 2012 (50D03D53)
    btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    btath_flt.sys               Tue Dec 18 04:55:02 2012 (50D03D76)
    btath_a2dp.sys              Tue Dec 18 04:55:11 2012 (50D03D7F)
    point64.sys                 Wed Jan  9 06:15:52 2013 (50ED5168)
    cthda.sys                   Mon Jan 28 22:42:06 2013 (5107450E)
    cthdb.sys                   Mon Jan 28 22:42:11 2013 (51074513)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    dump_iaStorA.sys            Mon Mar 18 19:36:36 2013 (5147A504)
    iaStorA.sys                 Mon Mar 18 19:36:36 2013 (5147A504)
    nvlddmkm.sys                Sun May 12 15:09:45 2013 (518FE8F9)
    cthda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    cthdb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center

    I disable wifi and bluetooth because I'm hardwired and I don't need it running. I have all the windows updates besides silverlight and bing desktop. Don't want those.

    As far as ssd firmware goes, I didn't see any new version but I emailed their tech to ask.

    So you want me to update the thing in red is that correct?

    And what program did you use to do this analysis?
      My System SpecsSystem Spec

  4. #4

    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center

    Attachment 22295
    Driver updated (Got from Booted to regular harddrive with factory OS install on it and it is the same driver as that one now. I couldn't issue the driverquery command on that OS though because some things became corrupted or missing when I probably changed the boot order around for the SSD but I can still check device manager.

    I'm curious now that everything else is updated? I went to to double check and it picked up my RAID drivers okay and said they are current but the chipset I would have thought to been detected?:

    Attachment 22296
      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    More current Realtek drivers are available at: Realtek
    Please give them a try.

    Please run Seagate SeaTools diagnostics on your Seagate hard drive (instructions here: http://www.carrona.og/hddiag.html)
    Please run any manufacturer's diagnostics that you may have on the SSD

    The program that I use to do this is developed by a couple of friends of mine. It uses programming to pass specialized commands to kd.exe - the command line version of Microsoft's Debugging Tools. If you're interested in obtaining a copy, you'll can get one from OFFICIAL UPDATE: Sysnative BSOD Processing Apps - Page 2 - Sysnative Forums (you must be registered in order to download it).

    While the Intel autodetect tool is a nice feature, it doesn't always detect the latest/proper version.

    I only check the drivers that are involved in the memory dump - not every driver on the system.
    The info listed above shows all 3rd party drivers (in dated order) that were seen in the memory dump.
    As 90+% of BSOD's are caused by 3rd party drivers, we find that this is the best method.

    Just FYI - the next 10% or less (approximately) of BSOD problems are caused by hardware problems.
    And less than 1% are found to be due to Windows problems.

    My only other suggestion would be to update the Intel Management Engine - it's driver (HECIx64.sys) dates from Dec 17, 2012 - and there have been updates to it recently. It's really not all that old (having been released after Win8 was released) - but I have seen recent updates released - to include a version available at Windows Update.
      My System SpecsSystem Spec

  6. #6

    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center

    1. I don't get any update for anything else in Windows Update currently. So wheres the page with the driver for Intel Management Engine?

    2. For the Realtek I downloaded "Win8 Auto Installation Program (SID:1581789)" but didn't install anything, I went to device manager and did an update driver and browsed to the drivers in the folder and it updated from

    Version 8.2.612.2012 --> 8.15.410.2013 Sound good?

    Attachment 22312

    3. I also ran the diagnostics that Dell has on the system that tests all hardware and it didn't show anything wrong.

    4. Also the manufacturer doesn't have any tools that I can see for SSD.
    Last edited by talormanda; 26 May 2013 at 04:51.
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    1. Most likely this one for the Management Engine:
    If it doesn't work, then try this one:

    2. Realtek drivers look good!

    3. Glad to hear that it passed the Dell hardware diagnostics. I have more faith in the Seagate SeaTools than in the Dell diagnostics - but it's your system, so it's your choice.

    4. Try this for the SSD: Software - Crystal Dew World
    I'm not familiar with the test and it's limitations - so you'll have to read the documentation that it comes with.
      My System SpecsSystem Spec

  8. #8

    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center

    How can I tell which download of yours to use so I don't mess anything up?

    When I installed the SSD it seems to have messed up the OS on the seagate drive so I disabled it from the bootmenu because I can't go to it anymore. I want to check the firmware but I can't figure out how to get the serial number of that drive. Device Manager only shows model number. The seagate program to detect serial numbers only shows it on the boot drive which is the SSD. And the Seagate tools for windows says "Compatibility issues" when I try to install it.

    Going to try the DOS thing on the bootable media now.

    EDIT: Can't get computer to pick up the CD/DVD Media, it should be noted that Windows 8 Install Disc are picked up, so it's not broken or anything.

    EDIT 2: Got the Serial number, Model, and Firmware from Intel Rapid Storage Application and I have the latest [CC24]
    Last edited by talormanda; 26 May 2013 at 07:20.
      My System SpecsSystem Spec

  9. #9

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Intel is a reliable company and won't let it's drivers install on incompatible hardware.
    Try the first one - it's the most likely to work (IMO). You can also post on the Intel forums for more info on how to figure out which device is which - but that's beyond my ability.

    Now we wait for the next BSOD. If it happens, zip up the contents of C:\Windows\Minidump and upload it with your next post.

    Good luck!
      My System SpecsSystem Spec

  10. #10

    Pennsylvania, USA
    Posts : 26
    Microsoft Windows 8.1 Pro with Media Center

    Nothing so far...
      My System SpecsSystem Spec

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Ntfs.sys BSOD crash

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