Multiple, random crashes per hour - highly frustrating

xfortitude

New Member
Messages
4
Hello all,

After attempting to self-troubleshoot this issue on and off for months to no avail, I've decided to ask for a bit of help here. I've been receiving very, very frequent BSODs (averaging about 3-4 per hour as of recent) on my computer whenever browsing the web, starting up, listening to music, or even while letting it sit idle. These errors have brought up messages ranging from system_service_exception to memory_management, bad_spool_header (I don't remember the name of that one exactly) and page_fault_in_nonpaged area as well as a myriad of others. Googling the error made me think the issue might be with the drivers in my computer being incompatible with particular Windows Updates, but when I've gone into the Control Panel to uninstall the updates I hear about online, I find that I don't even have them installed. Another fix I tried was updating the drivers for my processor/graphics card (AMD Phenom II / ATI Radeon ----) but I found that the installer kept crashing my computer as well.

I have no idea what triggers these errors or why they pop up so frequently - all of this crashing has only began happening as soon as I upgraded to the full version of Windows 8 from the beta around December. The crashing got so bad about a week ago that I refreshed the computer, hence why the attached logs only go up until May 11th. My computer is an HP rig that I have replaced the motherboard/processor/RAM of, so I guess you could say it's basically a self-built computer, if it turns out this might be a hardware issue (though I doubt it, since this computer was put together in July and had been working fine from July until December!)

Additionally, Google Chrome has been crashing like no other using this computer - errors when loading pages or even just opening Chrome ranging from a full browser crash to individual tabs or extensions crashing. I tried installing Firefox thinking it might have been a browser issue today, but posting from Firefox now, Firefox has crashed seven times (with 4 BSODs) in the course of me typing this post - that's about 30 minutes. Windows Media Player also crashes every time I use it after an hour or two of it being open.

I'm a college student with finals coming up soon so I would really, really appreciate if someone could help me figure out what's wrong with my computer before I start losing my papers and notes. :(

Thank you for your time.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
Lets separate hardware from software problems

Please restart the computer in safemode with networking

Copy all important data to an external media (its possible your harddrive may be stopping/freezing)

browse the web, your files/folders play some media, normal everyday stuff and leave it in safemode til it crashes

If you are satisfied that the problem is gone then run the task manager and disable all startup items

Run your antivirus programs

download Spybot search and destroy v 1.62 (not ver 2) and run, click fix selected problems after its done

Here are two files that will get you into and out of safemode easily.

copy them to your desktop and run as administrator by right clicking the file and select run as administrator

Run safemode boot only once the system will keep booting in safemode until you run the normal boot file after all is done and the system is running ok..

View attachment 22131


View attachment 22132
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes
Lets separate hardware from software problems

Please restart the computer in safemode with networking

Copy all important data to an external media (its possible your harddrive may be stopping/freezing)

browse the web, your files/folders play some media, normal everyday stuff and leave it in safemode til it crashes

If you are satisfied that the problem is gone then run the task manager and disable all startup items

Run your antivirus programs

download Spybot search and destroy v 1.62 (not ver 2) and run, click fix selected problems after its done

Here are two files that will get you into and out of safemode easily.

copy them to your desktop and run as administrator by right clicking the file and select run as administrator

Run safemode boot only once the system will keep booting in safemode until you run the normal boot file after all is done and the system is running ok..

View attachment 22131


View attachment 22132

So at first it seemed like that might have solved the problem, but after a few hours I got 3 BSODs (one system_service_exception and one ntfs_file_system) and 2 crashes on firefox/chrome... I ran Spybot 1.62 before these crashes happened, too.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
The variability in the memory dumps frequently points to some sort of hardware problem. If these BSODs continued even after a fresh install of windows and in safe mode that is even more evidence for this.

You already replaced your MB, RAM, and CPU, so the next logical location to look is your HD.

  1. Download HD Tune
  2. Check the section titled "health" which will show the SMART status of your HD
  3. Run a full error scan in the section titled "error scan". This will check for file system or physical problems in sectors.
  4. report back here with any relevant information.

While you are troubleshooting this BSOD I would also recommend doing the following.

information   Information
Update the Following Drivers. Old drivers can cause system instability.


agrsm64.sys Mon Nov 10 10:01:35 2008 (49184CCF)
Agere Systems Soft Modem
http://www.carrona.org/drivers/driver.php?id=agrsm64.sys

atikmdag.sys Mon Jun 18 17:21:01 2012 (4FDF9BBD)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

"Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64" is disabled on your computer. Is this device supposed to be disabled? The driver associated with it is about one year old so consider looking for updates for this particular device.


warning   Warning
Uninstall the programs associated with these drivers as they are known causes of BSODs


ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

AODDriver2.sys Thu Apr 5 05:23:37 2012 (4F7D6499)
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
 

My Computer

System One

  • OS
    windows 8
So I haven't responded a while because last weekend my computer crashed in the middle of booting into safe mode and since then it was stuck in a reboot-and-blue-screen loop. I just recently got my hands on a new hard drive, thinking that the hard drive was the issue, but after having installed Windows 8 here for only an hour I've already gotten Chrome to crash once and a memory_management BSOD, so I guess the hard drive probably isn't the problem. What should I do?


Attached is system info from this crash:
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
I'm sorry that no one has responded to this post for a while. Personally, I was waiting for Frack to reply, but since he hasn't I'll give it a shot.

I have eye problems, so I haven't fully reviewed the previous posts. For starters, please run this free memory diagnostic: Memory Diagnostics

No Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

No info in the MSINFO32.nfo file. Please resend the reports AFTER updating Windows.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

agrsm64.sys Mon Nov 10 10:01:35 2008 (49184CCF)
Agere Systems Soft Modem
http://www.carrona.org/drivers/driver.php?id=agrsm64.sys

dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
http://www.carrona.org/drivers/driver.php?id=dc3d.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Also, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.




Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri May 31 00:09:31.887 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\053013-26551-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 2:33:52.776[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+26562 )[/B]
BugCheck [B]1A, {5003, fffff70001080000, 713f, 713c0000e27f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff70001080000
Arg3: 000000000000713f
Arg4: 0000713c0000e27f
BUGCHECK_STR:  0x1a_5003
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x1a_5003_nt!_??_::FNODOBFM::_string_[/B]
  BIOS Version                  1001   
  BIOS Release Date             02/29/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri May 31 00:09:31.887 2013 (UTC - 4:00)**************************
[COLOR=RED][B]agrsm64.sys                 Mon Nov 10 10:01:35 2008 (49184CCF)[/B][/COLOR]
[COLOR=RED][B]dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
atikmpag.sys                Mon Jun 18 16:41:29 2012 (4FDF9279)
atikmdag.sys                Mon Jun 18 17:21:01 2012 (4FDF9BBD)
ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
[/font]
http://www.carrona.org/drivers/driver.php?id=agrsm64.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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