- Messages
- 36
- Location
- England
I'm using Kolor Autopano Pro, on W8 Pro. In this application there is a 'Select images' control which opens an explorer window to choose the images for a pano.
Often it crashes with an exception c0000374, as follows:
Source
Autopano Pro (Build 12/03/2013 )
Summary
Stopped working
Date
12/05/2013 16:04
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Kolor\Autopano Pro 3.0\AutopanoPro_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: AutopanoPro_x64.exe
Application Version: 3.0.5.400
Application Timestamp: 513f04c4
Fault Module Name: StackHash_58b1
Fault Module Version: 6.2.9200.16420
Fault Module Timestamp: 505ab405
Exception Code: c0000374
Exception Offset: PCH_1B_FROM_ntdll+0x0000000000002C2A
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 58b1
Additional Information 2: 58b107ff772738b9d40473f199a9bbac
Additional Information 3: 398f
Additional Information 4: 398ffb97eb84e25cb020526ceb62d673
Extra information about the problem
Bucket ID: dae2bdc92438601f1b7abf5ca3a5c973 (104288499)
In particular it crashes if I scroll the window rapidly while the thumbnails are still being populated.
If I scroll it one row at a time to the very end, such that all the thumbnails (from DNG, JPG and TIF files) are filled in then I can use the slider to scroll rapidly up and down the window, no problem at all. Cycling through the different 'view' options is fine.
If I use the slider to scroll the window while the thumbnails are still being updated it crashes. Sometimes it crashes if I cycle through the 'view' options before the thumbnails are complete.
I suspect that this is really explorer.exe that crashes, but called by Autopano.
I have checked the HDD for errors. I have copied all the files off it, formatted it and put them all back. I have run sfc /scannow. I have checked the SMART data for the drive. I have run memtest86.
Since there are many thousands of image files on that drive the thumbnail data seems to be discarded by Windows, such that re-opening the file selection dialog often has to re-populate them from scratch.
Scrolling a vanilla explorer window in the same way doesn't make anything crash, even though it takes a while before all the thumbnails are done.
I can see some very similar exception details via Google, but with numerous apparent explanations.
I have full dumps turned on, and I have passed one to the author of Autopano Pro. However, it isn't clear whether this is simply explorer.exe or the caller who is at fault, I'm leaning towards explorer...
Any ideas?
This is what the window looks like when the application crashes - I've scrolled down using the slider, but only half the images have had a thumbnail filled-in:
View attachment 21773
Often it crashes with an exception c0000374, as follows:
Source
Autopano Pro (Build 12/03/2013 )
Summary
Stopped working
Date
12/05/2013 16:04
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Kolor\Autopano Pro 3.0\AutopanoPro_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: AutopanoPro_x64.exe
Application Version: 3.0.5.400
Application Timestamp: 513f04c4
Fault Module Name: StackHash_58b1
Fault Module Version: 6.2.9200.16420
Fault Module Timestamp: 505ab405
Exception Code: c0000374
Exception Offset: PCH_1B_FROM_ntdll+0x0000000000002C2A
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 58b1
Additional Information 2: 58b107ff772738b9d40473f199a9bbac
Additional Information 3: 398f
Additional Information 4: 398ffb97eb84e25cb020526ceb62d673
Extra information about the problem
Bucket ID: dae2bdc92438601f1b7abf5ca3a5c973 (104288499)
In particular it crashes if I scroll the window rapidly while the thumbnails are still being populated.
If I scroll it one row at a time to the very end, such that all the thumbnails (from DNG, JPG and TIF files) are filled in then I can use the slider to scroll rapidly up and down the window, no problem at all. Cycling through the different 'view' options is fine.
If I use the slider to scroll the window while the thumbnails are still being updated it crashes. Sometimes it crashes if I cycle through the 'view' options before the thumbnails are complete.
I suspect that this is really explorer.exe that crashes, but called by Autopano.
I have checked the HDD for errors. I have copied all the files off it, formatted it and put them all back. I have run sfc /scannow. I have checked the SMART data for the drive. I have run memtest86.
Since there are many thousands of image files on that drive the thumbnail data seems to be discarded by Windows, such that re-opening the file selection dialog often has to re-populate them from scratch.
Scrolling a vanilla explorer window in the same way doesn't make anything crash, even though it takes a while before all the thumbnails are done.
I can see some very similar exception details via Google, but with numerous apparent explanations.
I have full dumps turned on, and I have passed one to the author of Autopano Pro. However, it isn't clear whether this is simply explorer.exe or the caller who is at fault, I'm leaning towards explorer...
Any ideas?
This is what the window looks like when the application crashes - I've scrolled down using the slider, but only half the images have had a thumbnail filled-in:
View attachment 21773
My Computer
System One
-
- OS
- Windows 8 Pro