Windows 8 Won't reboot

asw

New Member
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1
Need help! I have a HP Pavilion G6 laptop with windows 8.. and it won't boot up!

I had a virus, so I used an anti-virus to remove it. After removing the infected files, it rebooted my laptop.

At that point, the auto repair kicked it.. failed... and then asked if I wanted to do a system restore.

After pressing restore, it just stays on a black screen with an "HP" logo. Has been there for 45 minutes. Is it actually doing something, or is it froozen? I'm not sure if I want to reboot it.

Anyone else run into this?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP
This happens a lot with virus removals - and is usually due to damage caused by the virus.
Repairs usually take a long time and are very frustrating.

You can try:
Startup Repair from an external disk ( How to Recover Windows 8 When it Fails to Boot ) - works occasionally
System Restore (to a point before you removed the virus) - you can try this from the Startup Repair disc also. Remember that there may still be traces of the virus left.

Or, you can "bite the bullet" and Backup/Wipe/Clean install Windows: Canned Speeches
If going this route, you may want to try to restore from the Recovery Partition after backing up (rather than the recovery disks). BUT MAKE SURE YOU HAVE THE DISKS AVAILABLE - in case something goes wrong with the Recovery Partition operation.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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