Windows 8 and 8.1 Forums

Windows 8 Won't reboot

  1. #1

    Posts : 1
    Windows 8

    Windows 8 Won't reboot

    Need help! I have a HP Pavilion G6 laptop with windows 8.. and it won't boot up!

    I had a virus, so I used an anti-virus to remove it. After removing the infected files, it rebooted my laptop.

    At that point, the auto repair kicked it.. failed... and then asked if I wanted to do a system restore.

    After pressing restore, it just stays on a black screen with an "HP" logo. Has been there for 45 minutes. Is it actually doing something, or is it froozen? I'm not sure if I want to reboot it.

    Anyone else run into this?

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    This happens a lot with virus removals - and is usually due to damage caused by the virus.
    Repairs usually take a long time and are very frustrating.

    You can try:
    Startup Repair from an external disk ( How to Recover Windows 8 When it Fails to Boot ) - works occasionally
    System Restore (to a point before you removed the virus) - you can try this from the Startup Repair disc also. Remember that there may still be traces of the virus left.

    Or, you can "bite the bullet" and Backup/Wipe/Clean install Windows: Canned Speeches
    If going this route, you may want to try to restore from the Recovery Partition after backing up (rather than the recovery disks). BUT MAKE SURE YOU HAVE THE DISKS AVAILABLE - in case something goes wrong with the Recovery Partition operation.
      My System SpecsSystem Spec

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