HP Ultrabook restarting instead of resuming, multiple BSOD

Siesna · Apr 4, 2013

I have a new laptop, an HP Envy 4 Ultrabook. It has a 30GB SSD and a 500GB HDD. Within 2 weeks of receiving the laptop, the hard drive failed. I sent it back to HP, they replaced the HDD, and sent it back to be a week and a half later.

The laptop seems to be working fine, except for one error. When I close the laptop and put it to sleep, sometimes opening it does NOT make it resume from sleep. Sometimes it hangs on a back screen and I have to hold the power button. Sometimes it reboots. Sometimes it reboots and gives me a crash dump. And SOMETIMES it wakes up fine. It seems to wake up correctly if it has been asleep for not very long. I disabled hibernate in case that was the problem, but it has not helped. I have searched this issue but I can find no solution for myself. I have updated the BIOS and all the drivers that I can find. Any help would be appreciated, thanks.

usasma · Apr 5, 2013

Late for work.

Start with these free diagnostics: Initial Hardware Diagnostics
I'm concerned about the hard drive, so this should be first.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

WPRO_41_2001.sys Mon Nov 7 16:04:48 2011 (4EB847F0)
CACE Technologies WinPcap Packet Driver
http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Mar 31 20:32:02.695 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\033113-19187-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 4:59:55.604[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+234cc )[/B]
BugCheck [B]7A, {fffff6fc5007ae98, ffffffffc0000185, 15d4b6880, fffff8a00f5d37b0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fc5007ae98, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 000000015d4b6880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8a00f5d37b0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  HPSA_Service.e
FAILURE_BUCKET_ID: [B]0x7a_c0000185_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 29 17:42:26.784 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\033113-34500-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 19:48:04.686[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+234cc )[/B]
BugCheck [B]7A, {fffff6fc500124b8, ffffffffc0000185, 2334b4820, fffff8a002497836}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fc500124b8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 00000002334b4820, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8a002497836, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: [B]0x7a_c0000185_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 27 12:13:42.047 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-29953-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]2 days 12:18:51.901[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+234cc )[/B]
BugCheck [B]7A, {fffff6fb40000028, ffffffffc0000185, 156793880, fffff68000005000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fb40000028, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 0000000156793880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff68000005000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  ielowutil.exe
FAILURE_BUCKET_ID: [B]0x7a_c0000185_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 19 22:46:44.313 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032013-15968-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 1:09:14.227[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa8007a18060, fffff88000aab7e0, fffffa8009214960}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007a18060, Physical Device Object of the stack
Arg3: fffff88000aab7e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8009214960, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 19 14:14:44.601 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031913-24093-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]1 days 1:48:45.495[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa8007a0d060, fffff880009f57e0, fffffa800921d960}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007a0d060, Physical Device Object of the stack
Arg3: fffff880009f57e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800921d960, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 18 11:25:06.234 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031813-19500-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]1 days 16:40:01.141[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa8007a0e390, fffff8008e7457e0, fffffa800921a960}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007a0e390, Physical Device Object of the stack
Arg3: fffff8008e7457e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800921a960, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 14 22:30:47.743 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031613-37734-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 8:02:25.645[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa8007a0c060, fffff880009f57e0, fffffa800921bc60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007a0c060, Physical Device Object of the stack
Arg3: fffff880009f57e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800921bc60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 13 14:02:47.356 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031313-38968-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 17:10:57.635[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa8007a0f7f0, fffff880009f57e0, fffffa800923fc60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007a0f7f0, Physical Device Object of the stack
Arg3: fffff880009f57e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800923fc60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 11 03:19:40.472 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-15437-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 3:17:07.386[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa8007a0d060, fffff802fca937e0, fffffa800921f960}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007a0d060, Physical Device Object of the stack
Arg3: fffff802fca937e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800921f960, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 12:49:36.101 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-16734-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 10:28:08.000[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa8007a0d060, fffff880009c27e0, fffffa800923e960}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007a0d060, Physical Device Object of the stack
Arg3: fffff880009c27e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800923e960, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar  4 14:48:38.097 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030513-28000-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 3:22:09.000[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa8007a1c7f0, fffff880009f57e0, fffffa800921bc60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007a1c7f0, Physical Device Object of the stack
Arg3: fffff880009f57e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800921bc60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.23
  BIOS Release Date             01/15/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 27 14:32:23.220 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022713-32968-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16399.amd64fre.win8_gdr.120820-2123
System Uptime:[B]0 days 21:55:39.118[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+240f2 )[/B]
BugCheck [B]7A, {fffff6fb41fe5488, ffffffffc0000185, 163f4b880, fffff683fca91e00}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fb41fe5488, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 0000000163f4b880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff683fca91e00, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  SettingSyncHos
FAILURE_BUCKET_ID: [B]0x7a_c0000185_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.21
  BIOS Release Date             11/14/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Feb 26 16:36:18.435 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022613-29890-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16399.amd64fre.win8_gdr.120820-2123
System Uptime:[B]0 days 0:19:25.886[/B]
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :[B]iaStorA.sys[/B]
BugCheck [B]9F, {3, fffffa8007a0f060, fffff880009c27e0, fffffa80085eac60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007a0f060, Physical Device Object of the stack
Arg3: fffff880009c27e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80085eac60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_disk_IMAGE_iaStorA.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.21
  BIOS Release Date             11/14/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY Sleekbook 4 PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Mar 31 20:32:02.695 2013 (UTC - 4:00)**************************
[COLOR=RED][B]WPRO_41_2001.sys             Mon Nov  7 16:04:48 2011 (4EB847F0)[/B][/COLOR]
GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
ISCTD64.sys                  Fri May  4 20:44:01 2012 (4FA477D1)
ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
irstrtdv.sys                 Thu Jul 12 19:58:02 2012 (4FFF648A)
iwdbus.sys                   Mon Jul 23 16:19:17 2012 (500DB1C5)
iBtFltCoex.sys               Tue Jul 24 06:03:05 2012 (500E72D9)
BthLEEnum.sys                Wed Jul 25 22:25:02 2012 (5010AA7E)
Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
Accelerometer.sys            Thu Aug 16 18:33:53 2012 (502D7551)
hpdskflt.sys                 Thu Aug 16 18:35:40 2012 (502D75BC)
imsevent.sys                 Thu Aug 16 19:20:04 2012 (502D8024)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
btmaux.sys                   Mon Aug 27 00:21:13 2012 (503AF5B9)
btmhsf.sys                   Wed Aug 29 00:21:50 2012 (503D98DE)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
AMPPAL.sys                   Thu Sep 13 07:30:17 2012 (5051C3C9)
RtsBaStor.sys                Tue Sep 18 23:43:07 2012 (50593F4B)
igdkmd64.sys                 Wed Sep 26 15:49:04 2012 (50635C30)
Smb_driver_Intel.sys         Fri Sep 28 12:45:35 2012 (5065D42F)
NETwew00.sys                 Wed Oct 10 14:16:17 2012 (5075BB71)
stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
intelppm.sys                 Mon Nov  5 22:55:02 2012 (50988A16)
iaStorA.sys                  Mon Nov 19 15:09:40 2012 (50AA9204)
dump_iaStorA.sys             Mon Nov 19 15:09:40 2012 (50AA9204)
point64.sys                  Wed Jan  9 06:15:52 2013 (50ED5168)
dc3d.sys                     Wed Jan  9 06:16:07 2013 (50ED5177)
VBoxNetFlt.sys               Wed Feb 20 10:34:52 2013 (5124ED1C)
VBoxUSBMon.sys               Wed Feb 20 10:34:53 2013 (5124ED1D)
VBoxDrv.sys                  Wed Feb 20 10:36:24 2013 (5124ED78)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 19 14:14:44.601 2013 (UTC - 4:00)**************************
imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
AMPPAL.sys                   Tue Jul 17 03:35:22 2012 (500515BA)
igdkmd64.sys                 Fri Jul 20 17:47:55 2012 (5009D20B)
stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
NETwew00.sys                 Tue Aug  7 18:49:57 2012 (50219B95)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 14 22:30:47.743 2013 (UTC - 4:00)**************************
VBoxNetAdp.sys               Wed Feb 20 10:34:53 2013 (5124ED1D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 11 03:19:40.472 2013 (UTC - 4:00)**************************
rzjoystk.sys                 Thu Oct 18 05:29:33 2012 (507FCBFD)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar  4 14:48:38.097 2013 (UTC - 4:00)**************************
bxvbda.sys                   Mon Jul 23 19:30:50 2012 (500DDEAA)
evbda.sys                    Tue Jul 24 08:22:19 2012 (500E937B)
SynTP.sys                    Fri Sep 28 12:43:34 2012 (5065D3B6)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 27 14:32:23.220 2013 (UTC - 4:00)**************************
dc3d.sys                     Wed May 18 04:07:24 2011 (4DD37E3C)
[COLOR=RED][B]SRTSPX64.SYS                 Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
btmaux.sys                   Tue Apr 24 02:34:35 2012 (4F96497B)
SYMNETS.SYS                  Tue May  8 04:53:44 2012 (4FA8DF18)
SYMEFA64.SYS                 Fri May 18 21:29:56 2012 (4FB6F794)
Ironx64.SYS                  Wed May 23 13:14:39 2012 (4FBD1AFF)
SYMEVENT64x86.SYS            Wed May 23 20:52:24 2012 (4FBD8648)
SYMDS64.SYS                  Wed May 23 21:11:58 2012 (4FBD8ADE)
ccSetx64.sys                 Fri May 25 15:34:57 2012 (4FBFDEE1)
iBtFltCoex.sys               Tue Jul  3 18:22:55 2012 (4FF370BF)
btmhsf.sys                   Sat Jul 14 09:31:32 2012 (500174B4)
intelppm.sys                 Wed Jul 25 22:26:48 2012 (5010AAE8)
WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
Smb_driver_Intel.sys         Fri Aug 24 19:22:13 2012 (50380CA5)
IDSvia64.sys                 Tue Aug 28 22:48:40 2012 (503D8308)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Feb 26 16:36:18.435 2013 (UTC - 4:00)**************************
EX64.SYS                     Wed Apr 25 05:27:28 2012 (4F97C380)
ENG64.SYS                    Wed Apr 25 05:29:25 2012 (4F97C3F5)
SRTSP64.SYS                  Thu May 24 02:28:47 2012 (4FBDD51F)
IDSVia64.sys                 Thu May 24 20:08:33 2012 (4FBECD81)
BHDrvx64.sys                 Tue Jun  5 15:46:48 2012 (4FCE6228)
usb3Hub.sys                  Fri Jul 20 08:04:32 2012 (50094950)
[/font]

Siesna · Apr 7, 2013

Thanks for taking time to respond.

The hard drives (Samsung SSD and Hitachi HDD) pass their tests (both SMART and other tests). I updated the WinCap driver, but the other one appears to be a norton one. I uninstalled all Norton products from my system, and have little desire to keep it there. Can you recommend to me how I could go about removing it?

I'm also having another odd symptom these days. Sometimes, when I open the laptop, it will not wake, but when I hit the power button, wakes right up. Again, only sometimes! Usually it acts normal when the laptop has not been asleep very long (an hour or so.)

usasma · Apr 8, 2013

Do you have other Norton products still installed? Check in Control Panel...Programs and Features...Uninstall a program. In most newer systems there's a bunch of different Norton programs installed. Uninstall all of them and see if that gets rid of it.

If not, then use this:

Norton Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

The sleep function thing appears to be related to the hybrid sleep (where it first sleeps, then after a while it goes into hibernation.
To turn this off, do the following:
- press Win and X to access the Power User menu
- press O to access the Power Options screen
- click on "Change plan settings" for your Preferred power plan
- click on "Change advanced power settings" in the next Window
- expand the "Sleep" category by clicking on the + sign next to it
NOTE: I don't have the hybrid sleep option, so the rest is from descriptions by others.
- click on the "Allow hybrid sleep" option and turn it off for both battery and plugged-in options.
- save by clicking OK

Another NOTE: it appears that I don't have Hybrid Sleep available because I've installed Hyper-V (from this post: Hybernate hybrid sleep and fast startup doesn't work in windows 8 - Microsoft Community )

HP Ultrabook restarting instead of resuming, multiple BSOD

Siesna

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

Siesna

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One