Random BSOD

I

indypanda

New Member
Messages
2
hi , my laptop has random BSOD when i playing game and i think it came from ntosknl.exe cause i see it in BlueScreenView
Sorry, I'm not good in English but I don't know what to do. :cry: please help , thank you.
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS A42JV
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
Click to expand...


Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Out of 6 memory dumps there were 6 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems (such as Daemon Tools)
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Click to expand...

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
ATK Hotkey ATK0101 ACPI UTILITY Driver
http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

kbfiltr.sys Mon Jul 20 05:21:42 2009 (4A643726)
Dritek Keyboard Filter Driver
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys

jmcr.sys Tue Aug 18 04:23:06 2009 (4A8A64EA)
JMicron JMB38X Memory Card Reader Driver
http://www.carrona.org/drivers/driver.php?id=jmcr.sys

HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

iaStor.sys Thu Dec 17 13:41:59 2009 (4B2A7B77)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

ETD.sys Mon Jan 18 07:37:56 2010 (4B545624)
ELAN PS/2 Port Smart Pad
http://www.carrona.org/drivers/driver.php?id=ETD.sys

RTKVHD64.sys Tue Apr 13 05:16:48 2010 (4BC43680)
Realtek High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys



Analysis:
The following is for informational purposes only.
Code: 
[FONT=lucida console]**************************Fri Mar 29 10:13:00.229 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032913-23281-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:16:37.889[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+52c )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff801b0ab9f6d, 1, 4530c}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801b0ab9f6d, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 000000000004530c, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_W
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_W_nt!PpmIdleExecuteTransition[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 29 09:55:47.402 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032913-20593-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 4:36:11.057[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+260 )[/B]
BugCheck [B]D1, {1bbaff54, 2, 8, 1bbaff54}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments: 
Arg1: 000000001bbaff54, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 000000001bbaff54, address which referenced memory
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_CODE_AV_BAD_IP_nt!KiPageFault[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 29 02:34:13.048 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032913-20359-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 11:55:01.708[/B]
Probably caused by :[B]afd.sys ( afd!AfdPoll32+24b )[/B]
BugCheck [B]3B, {c0000005, fffff8800179d106, fffff8801f5b7ed0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800179d106, Address of the instruction which caused the bugcheck
Arg3: fffff8801f5b7ed0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  IDMan.exe
FAILURE_BUCKET_ID: [B]0x3B_afd!AfdPoll32[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 28 01:39:15.762 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032813-49828-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 15:03:45.422[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )[/B]
BugCheck [B]1, {77a82ad2, 0, 1, fffff8801b8c2cc0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000001"]APC_INDEX_MISMATCH (1)[/URL]
Arguments: 
Arg1: 0000000077a82ad2, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 0000000000000001, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff8801b8c2cc0, Call type (0 - system call, 1 - worker routine)
BUGCHECK_STR:  0x1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x1_SysCallNum_1a0006_nt!KiSystemServiceExit[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 27 07:03:12.568 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-22312-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 4:19:14.228[/B]
Probably caused by :[B]ndis.sys ( ndis!ndisMiniportDpc+5fddc )[/B]
BugCheck [B]FC, {fffffa80076c91b0, 80000001414009e3, fffff88002cf8820, 4}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000FC"]ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)[/URL]
Arguments: 
Arg1: fffffa80076c91b0, Virtual address for the attempted execute.
Arg2: 80000001414009e3, PTE contents.
Arg3: fffff88002cf8820, (reserved)
Arg4: 0000000000000004, (reserved)
BUGCHECK_STR:  0xFC
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xFC_ndis!ndisMiniportDpc[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]2527[/B]
  BIOS Version                  K42Jv.212
  BIOS Release Date             01/25/2011
  Manufacturer                  ASUSTeK Computer Inc.        
  Product Name                  K42Jv
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 27 04:23:07.564 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-31000-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:09:19.223[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa8004bfb060, fffff80257718920, fffffa800750f390}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000009F"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004bfb060, Physical Device Object of the stack
Arg3: fffff80257718920, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800750f390, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_nvlddmkm_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: [B]2527[/B]
  BIOS Version                  K42Jv.212
  BIOS Release Date             01/25/2011
  Manufacturer                  ASUSTeK Computer Inc.        
  Product Name                  K42Jv
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[FONT=lucida console]**************************Fri Mar 29 10:13:00.229 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)[/B][/COLOR]
[COLOR=RED][B]kbfiltr.sys                 Mon Jul 20 05:21:42 2009 (4A643726)[/B][/COLOR]
[COLOR=RED][B]jmcr.sys                    Tue Aug 18 04:23:06 2009 (4A8A64EA)[/B][/COLOR]
[COLOR=RED][B]HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Thu Dec 17 13:41:59 2009 (4B2A7B77)[/B][/COLOR]
[COLOR=RED][B]ETD.sys                     Mon Jan 18 07:37:56 2010 (4B545624)[/B][/COLOR]
[COLOR=RED][B]RTKVHD64.sys                Tue Apr 13 05:16:48 2010 (4BC43680)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
NETJME.sys                  Fri Jun  8 17:36:22 2012 (4FD27056)
igdkmd64.sys                Fri Sep 14 19:09:01 2012 (5053B90D)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
idmwfp.sys                  Wed Nov 21 09:42:58 2012 (50ACE872)
epfwwfpr.sys                Fri Dec 21 07:00:04 2012 (50D44F44)
eamonm.sys                  Fri Dec 21 07:02:24 2012 (50D44FD0)
ehdrv.sys                   Fri Dec 21 07:03:30 2012 (50D45012)
nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 29 09:55:47.402 2013 (UTC - 4:00)**************************
EagleX64.sys                Mon Mar 18 04:24:44 2013 (5146CF4C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 29 02:34:13.048 2013 (UTC - 4:00)**************************
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 28 01:39:15.762 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 27 07:03:12.568 2013 (UTC - 4:00)**************************
igdkmd64.sys                Fri Mar 23 14:13:22 2012 (4F6CBD42)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 27 04:23:07.564 2013 (UTC - 4:00)**************************
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
nvpciflt.sys                Thu Mar 14 21:37:25 2013 (51427B55)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=NETJME.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=epfwwfpr.sys
http://www.carrona.org/drivers/driver.php?id=eamonm.sys
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
EagleX64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.
Click to expand...

my bios version is 212 it up-to-date and i have check on Asus website and have 3 Bios update available, but not apply the problems that i have

Thank you for your help, i will try it and here is MSINFO32 file :D
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS A42JV
E: drive only has about 2% free space (other drives are low also). Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Click to expand...

I can't seem to find the link that I used, but I seem to recall that the Intel Turbo Boost isn't compatible with Win8 (from installing Win8 on my old Vista laptop). I would suggest trying to find a Win8 compatible version (I gave up with trying to fix my old laptop).

Good Luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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