Windows 8 and 8.1 Forums

Variety of BSODS Returning

  1. #41

    I should have attatched the zip to this post, thanks for the help!

      My System SpecsSystem Spec

  2. #42

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 63 Windows Updates installed. Most systems have 80 - 100 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Many BSOD's in the WER section of MSINFO32 (for August) - but only one in the uploaded reports. Please let us know if you're using a disk cleanup utility such as CCleaner (and stop using it while we're troubleshooting). If not cleaning the drive, we then have to wonder if there's a problem causing the system not to capture the memory dumps. Please do this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    Also, there's many, many more Live Kernel Events than BSOD's (in the WER section). This may be indicative of a hardware problem. Please:
    Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    InputFilter_FlexDef2b.sys Fri Jun 18 20:36:01 2010 (4C1C10F1)
    Dongguan Siliten Electronic Co. - Flex Define HID Keyboard Driver

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

    The following is for informational purposes only.
    **************************Thu Aug 29 06:50:41.244 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\082913-16546-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:26:31.967
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )
    BugCheck 7F, {8, fffff8800186ccb0, fffff890193807f0, fffff8034a66b5c8}
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: fffff8800186ccb0
    Arg3: fffff890193807f0
    Arg4: fffff8034a66b5c8
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x7f_8_nt!KiDoubleFaultAbort
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  P1.50
      BIOS Release Date             12/06/2012
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Thu Aug 29 06:50:41.244 2013 (UTC - 4:00)**************************
    InputFilter_FlexDef2b.sys   Fri Jun 18 20:36:01 2010 (4C1C10F1)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    igdkmd64.sys                Wed Dec 12 19:42:26 2012 (50C92472)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    nvlddmkm.sys                Sun May 12 15:09:45 2013 (518FE8F9)
      My System SpecsSystem Spec

  3. #43

    This is the Events Viewer zip
      My System SpecsSystem Spec

  4. #44

    I just used the intel x64 processor application and it passed the test
      My System SpecsSystem Spec

  5. #45

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The Admin Event Log shows that there's BugChecks (BSOD's) associated with the Live Kernel Events. This means that software isn't ruled out. If there were events without bugchecks - then we'd presume it was hardware. Since there were bugchecks, then we have to ensure that your system is set to collect bugchecks (as in my previous post). There can be other reason's that it's not collecting them, but that's beyond the scope of this topic.

    Follow the instructions in my previous post and wait for the next BSOD (if it occurs). Then, zip up and upload the contents of C:\Windows\Minidump for us to have a look at.

    If you'd like, you can also run these free hardware diagnostics while waiting: Hardware Diagnostics
      My System SpecsSystem Spec

  6. #46

    5 pages and 9 months of bsods later I'm fixed!!
    I saw some discounted ram on eBay and gave it a shot, plugged in the new module and took out the old and it works like a charm. Now, off to RMA the old module
      My System SpecsSystem Spec

  7. #47

    I'm back :'(

    Unfortunately it seems that my computer isn't fixed yet!

    I get a lot of crashes during games where the image freezes and I get a buzzer like noise from the game freezing and then a quit to desktop.

    I tried to update my graphics drivers twice today, each time I got an IRQL_NOT_LESS_OR_EQUAL bluescreen.

    I'm Sure my RAM is fine as it's new and has worked fine with the computer since September time, the rest of the componennts I'm not so sure about. I'm really at a loss of what to do now, because doing normal tasks, it seems just fine. I'm thinking it's more likely to be a Motherboard or Cpu fault at this stage as I've had the irql fault from when I built the computer and it had no GPU.

    Any help would be much appreciated and graciously received.
      My System SpecsSystem Spec

  8. #48

    Maanaged to update graphics card driver, then when I launched VLC media player, the bsod came up again
      My System SpecsSystem Spec

  9. #49

    Posts : 1,883

    Let's have a look at a new tool collection output, if you can attach, please.

    CPU is not the problem, for sure. Very doubtful motherboard is the problem, but very small chance. We'll see what we can see.
      My System SpecsSystem Spec

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Variety of BSODS Returning

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