Windows 8 and 8.1 Forums

Crashing on a HP Pavillion g6

  1. #1

    Posts : 2
    Windows 8

    Crashing on a HP Pavillion g6

    Hello, my neighbour has a HP Pavillion g6 running Windows 8 and lately these days the computer has been crashing/rebooting and there appears some message with links to dump files. I have saved the .dmp file to a flash drive and attached it here.

    I'm sorry but I cannot use the SF Diagnostic Tool because the computer is not with me at the moment and won't be with me for atleast 2 days, she's gonna be back with it somewhere at Thursday and I promised I'll ask for a solution on the net till then.

    So if someone knowledgable from here can review the file and figure out what could be causing the problems that would be great.

    Thanks in advance.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The lone memory dump blames NDProxy.SYS - a windows driver associated with networking. As such, it's possible that any network/Internet aware program can be causing this. Due to the info from the memory dumps, there is a possibility of a hardware problem, and a possibility that it may be with a USB device (but these are just guesses based on the data in the raw stack text - which may not even be signficant).

    Please run Driver Verifier to attempt to force a BSOD with the offending driver's name. Please use this procedure: Driver Verifier Settings Let it BSOD 2 or 3 times, then generate the reports from the SF Diagnostic Tool and upload it with your next post.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    hpdskflt.sys Fri May 13 14:47:26 2011 (4DCD7CBE)
    HP Mobile Data Protection System Disk Filter

    Accelerometer.sys Fri May 13 14:47:26 2011 (4DCD7CBE)
    HP Mobile Data Protection System Accelerometer

    Rt630x86.sys Wed Oct 19 08:13:13 2011 (4E9EBED9)
    Realtek 8101E/8168/8169 NDIS 6.30 32-bit Driver

    The following is for informational purposes only.
    **************************Tue Mar 26 07:53:35.370 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032613-10328-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x86 compatible
    Built by: 9200.16384.x86fre.win8_rtm.120725-1247
    System Uptime:1 days 19:02:06.236
    *** ERROR: Module load completed but symbols could not be loaded for NDProxy.SYS
    Probably caused by :NDProxy.SYS ( NDProxy+972f )
    BugCheck 1000008E, {c0000005, 81eca672, 88617ab4, 0}
    Arg1: c0000005, The exception code that was not handled
    Arg2: 81eca672, The address that the exception occurred at
    Arg3: 88617ab4, Trap Frame
    Arg4: 00000000
    PROCESS_NAME:  svchost.exe
    CPUID:        "Intel(R) Pentium(R) CPU B960 @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  F.12
      BIOS Release Date             08/30/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue Mar 26 07:53:35.370 2013 (UTC - 4:00)**************************
    hpdskflt.sys                Fri May 13 14:47:26 2011 (4DCD7CBE)
    Accelerometer.sys           Fri May 13 14:47:26 2011 (4DCD7CBE)
    Rt630x86.sys                Wed Oct 19 08:13:13 2011 (4E9EBED9)
    netr28.sys                  Wed Apr 11 04:26:27 2012 (4F854033)
    HECI.sys                    Mon Jul  2 18:14:54 2012 (4FF21D5E)
    intelppm.sys                Wed Jul 25 22:34:02 2012 (5010AC9A)
    dump_storahci.sys           Wed Jul 25 22:38:58 2012 (5010ADC2)
    SynTP.sys                   Fri Aug 24 19:18:33 2012 (50380BC9)
    igdkmd32.sys                Wed Sep 26 15:44:50 2012 (50635B32)
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8

    Thank you for the very detailed post, I knew it could be something with the networking because the first time she let me know about this was when she had no internet connection, the second crash she called me right when it happened and again, the internet connection was lost because she claims it happened while she was chatting on Facebook.

    I was not aware of the complicated system files part though, I will do my best to follow your steps tomorrow, thanks again.
      My System SpecsSystem Spec

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