Kernel Power Event 41 Task 63 - Random shutdown

AeroAgg06

New Member
Messages
8
I have had three of these shutdowns randomly occur over the last 2 days. I have no warning on when they will occur.

The computer is only 5 weeks old, so i wouldn't except an overheat issue personally. I can think of no new software i have installed since this has started. So far, it has always happened while playing a game (Diablo 3) but that is likely just coincidental, as that is what i do most on this computer

Any ideas on what to do/check?

Any more info you need that what i provided?

MSI GT70 0ND computer
GTX 675MX vid
16GB DDR3
i7 3630QM


THANKS!!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7 3630 QM
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX675MX
    Browser
    Chrome
    Antivirus
    Norton
Event ID 41 errors are primarily caused by:
- shutting down the system by holding the power button down
- overheating
- power supply issues

Install temp monitoring software (I suggest HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools )
Open up the case and point a house fan into it (on high) - see if the lessens the frequency of the Event ID 41 events
If neither of these help, then see about getting an 80+ rated PSU from a store that you can return it (if it's not needed).

Just in case, here's my usual canned speeches:

For starters:
At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

Please provide this information so we can provide a complete analysis (even though you're not reporting BSOD's): https://www.eightforums.com/bsod-cr...e-screen-death-bsod-posting-instructions.html

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thank you for the reply usmsma

Power Button - I am sure i have not been pressing the power button when it has been shutting off, but that is not to say that there is not an electrical short in the system, that makes it think i am

Overheating - I doubt the system is overheating. The laptop has a variable speed fan that speeds up automatically as the system warms up. None of the times that the system has shut down, has the fan been running high. The fan does however run faster at times, telling me that it is working properly

PSU - This is a laptop, i do not believe i have any control over the PSU. I assume your suggestion of running with the case open, was based on the assumption that this is a desktop computer

Temp Software - I am going to install that now, and try to monitor it. Does this software create a running log or have a dump log if the system crashes, or do i need to constantly monitor the temp?

MemTest86 - I am trying to get this to run, but i am unable to get my computer to boot from USB. I have it set to boot from USB in the bios, and it just won't read it. I will attempt to burn it to a DVD and see if that works

Hard Drive diagnostics - I haven't looked at that yet, but i will check that as well


Last night, i did a recovery re-install of windows 8, formatting the drives in the process. I have not updated any drivers or windows updates (this time, i had them previously) but i have already seen another crash. Installing and playing Diablo 3 was the only additional software i added.


Attached is my dump-log from the "grab all" function


Please let me know if any other info would be helpful
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7 3630 QM
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX675MX
    Browser
    Chrome
    Antivirus
    Norton
I cannot seem to get Memtest86 to even try to boot. I have tried both the .exe file that creates a bootable USB, as well as creating a bootable ISO, and neither will boot. I have verified the boot sequence in the BIOS multiple times. I have even removed booting from hard drive, and it just skips CD/DVD and USB, and goes to the BIOS screen on its own.


Also, wanted to mention i have not ever overclocked anything beyond the packaged software that MSI put on the laptop
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7 3630 QM
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX675MX
    Browser
    Chrome
    Antivirus
    Norton
I've seen hundreds of Event 41 Task 63's on every MB, CPU combo imaginable. I've spent over 100 hours and a few grand on hardware fighting this issue. Do yourself a favor and return the system. DO NOT listen to anyone who tells you they know how to fix the problem. They don't. Prove this to yourself by doing what I did and reading hundreds of postings regarding this system. There is no permanent solution for this issue. It's a Win7 only issue, not seen in XP or in Win 8(yet). I have 3 top of the line ASUS and MSI Mobos running XP and Linux because they generate Event 41, sometimes after 5 min, sometimes after 5 weeks.
 

My Computer

System One

  • OS
    win7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    MSI
    CPU
    AMD 945
    Motherboard
    MSI
    Memory
    4G
    Graphics Card(s)
    8400GS
    Browser
    IE9
    Antivirus
    Sec Essentials
Thanks for the heads-up commonc.

Sadly, mine is doing this on a Windows 8 machine.... ALSO, i am past the 30 day return policy, so i think i am going to be stuck sending this to MSI and being computerless for likely a month +


Also, i finally do have Memtest86 running... 76% complete without an error yet... I had to put the BIOS into Legacy mode (UEFI wouldn't boot the ISO or the USB drive)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7 3630 QM
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX675MX
    Browser
    Chrome
    Antivirus
    Norton
I tried everything, literally. Replaced MB, CPU, mem, PS... what else is there. I'm surprised (disappointed)to hear it's affecting Win 8 also. I've been a tech for 35 years and this is typical Microsoft. If you look at their knowldgebase they acknowledge the issue, but have no fix.

As I said, installing Linux will resolve the issue OR I set up one of my systems with 2 Win 7 bootable partitions. If one went south, the other one usually allowed me to get some work done. The error occurance was totally random, sometimes showing up after weeks or months, sometimes every 5 min.

Feel free to email me at tiag4@comcast.net if you have any questions or learn anything worth sharing.

Good luck, Randy
 

My Computer

System One

  • OS
    win7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    MSI
    CPU
    AMD 945
    Motherboard
    MSI
    Memory
    4G
    Graphics Card(s)
    8400GS
    Browser
    IE9
    Antivirus
    Sec Essentials
yeah, i know what you are saying about the random factor of it. I didn't have one for the first 5 weeks i owned this computer, and now i have had 4 of them

Memtest completed with no Errors.


Planning to contact MSI Monday and seeing what they can do.... absolute best case scenario i can hope for is that they will note that this problem happens occasionally and that replacing the computer is their solution. They send me a new computer (temp charge on my CC) and when i get it, i send them my current one.

Worst case, they bicker with me for a week or two, trying to get me to try things on my own. Afterwards, they tell me to send it in, keep it for 4-6 weeks, and mail it back, with it still having the same problem, since it is not easily reproducible
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7 3630 QM
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX675MX
    Browser
    Chrome
    Antivirus
    Norton
Got another crash, again while playing Diablo (I have been doing that a lot, work has me traveling and I stay in a hotel room all weekend).

Even uninstalled Chrome prior to this crash. I had played ~3 hours without problem before it did it again. The only install/update I have done on this computer since a clean install is Diablo.

Not sure what to do. My current plan is to contact MSI and try to RMA this laptop for a new one
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7 3630 QM
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX675MX
    Browser
    Chrome
    Antivirus
    Norton
This can be a problem that requires a return - but the only way to find out is to run the tests. And the tests might/might not tell you anything.
You can take it to the vendor and have them run the tests - or you can run most of them yourself to see if you can rule some of the problems out. The vendor will likely have a few more tests that are either proprietary, or too expensive for the user to purchase.

And yes, you're correct - I assumed it was a desktop system - as I didn't research the model number (although, in retrospect, I've never seen an MSI desktop model). Let the temperature monitor be your guide here. I usually suggest using a laptop cooling pad - but the variable fan does seem to indicate a functioning cooling system (although we do see cooling problems if the heatsink isn't making good contact with the CPU).

Event ID 41 errors without signs of software issues (like this one) are usually hardware problems - and that means that it's gonna have to be repaired by the vendor/MSI.

Here's the BSOD end of the analysis:

You only have 25 Windows Updates installed. Most systems have 47 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

We have seen a lot of problems with the Killer network cards. Make sure that you have the latest, Win8 compatible drivers for this card. Maybe disable the card in the BIOS to see if that helps?

C: drive only has about 10% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956
27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.

No BSOD's in the WER section of MSINFO32 - this is suggestive of a problem that occurs before Windows can see it. This supports the theory that the Event ID 41 errors are hardware based.

All in all, this looks like a hardware problem - so sending it in to the vendor/MSI is your best bet here. Include the results of your troubleshooting as it may help them isolate the problem(s).

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
25 Updates is an effect of the reinstall. All updates were installed prior to the format. The same can be said for any drivers that are out of date

10% free space is also a function of the format. For some reason, the MSI recovery discs chose to partition my SSD, which was not previously partitioned.


Max CPU temp seen all day was 84° C, and GPU was 91° C. Never was able to reproduce a crash today while logging temps though
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7 3630 QM
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX675MX
    Browser
    Chrome
    Antivirus
    Norton
84° C is way too high for the CPU. Please investigate your cooling solution. IMO temps shouldn't exceed the mid 60's even under stress (laptops may go a bit higher, but certainly no more than the low 70's IMO). I wonder if the North/Southbridge is getting too hot also?

Try these free hardware diagnostics: Hardware Diagnostics
I'm particularly interested in the Prime95 tests (try Blend, Small FFT's, and Large FFT's - and get the times it takes before they generate errors for each) - and also try some of the CPU stress tests. The other tests are nice to have, but I'm concerned about your CPU.

GPU temps in the 90's are a bit hot also - although not (IMO) as serious as the CPU temps. This indicates (to me) that there's an overheating problem inside of the case (which makes me even more concerned about the north/southbridge overheating). I'd suggest trying a laptop cooling pad to see if you can get extra cool air into the case.

Also try blowing out all the vents with canned air. Don't use a vacuum or an air compressor as they can cause damage to the system.
100ºC is the temp of boiling water - so I'd suspect that this laptop is frying your lap. If it's only 5 weeks old I'd seriously consider returning it for repairs/exchange.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Well, i started the RMA process today. I will report back if they let me know what they find
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7 3630 QM
    Memory
    16GB DDR3
    Graphics Card(s)
    GTX675MX
    Browser
    Chrome
    Antivirus
    Norton
It's a Win7 only issue, not seen in XP or in Win 8(yet).

It has now shown up in Win 8 because my new laptop is running Win 8 and it's happened 6 times in the past 8 weeks.

This past May I bought an ASUS laptop running Win 8 and have had the kernel-power 41 critical event (random shutdown with no warning) occur six times already. I immediately believed it was the laptop itself, whether a defective motherboard or power system, I didn't know, and thought perhaps a return was necessary.

But given that this issue seems to occur quite frequently in both 7 and 8 in both PCs and laptops, I have a hard time believing it's "the system" at fault (with your solution being to return it); can there really be that many computer hardware lemons that cause the exact same issue?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS
I Had the same problem. I think I solved.
The problem occured when I opened the chassi in order to put an SSD.
Since then, the system started to shutdown ramdomly.
I opened the chassis and took off the back plate and the system worked fine.
Then I putted back , withou the screws. And it refuses to start.
I took again, and then It started.
I started to think It could be a contact between the backplate and the motherboard.
The I took off the 4GB Memory SODIMM., becaus it was in the most external slot.
And putted the black plate in position, the system functioned fine.
I opened the back plate again and I putted the SODIMM in the far slot, worked.
I am testing right now to check the problem is completely solved.
I think it is a design problem, the chassis is too thin. And by temperature and forces over the chassis, the back plate establishes a force over the memory module. The system reads the voltage variation and the reaction is a defense against a possible overcharge, what means, immediate shutdown.
If it works, I will give a feedback.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7
    Memory
    12 GB
    Graphics Card(s)
    NVIDIA 675MX
I confirm my results.
The change of the memory module solved the problem.
MSI has done a very bad engineering in this notebooks (GT70).
It is very thin , so the componentes coud be smashed, the thermal project is bad too.
I believe the wanted to shrink the notebook at maximum possible, but a notebook in this class cannot has so much issues about crashing for simple reasons.
This note is not Linux friendly and and even Windows 7 will not work (even the BIOSes are different), everything work but NVIDIA card . If you try to install the driver, note will crash.
Next time I will buy ASUS.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI GT70 0ND
    CPU
    i7
    Memory
    12 GB
    Graphics Card(s)
    NVIDIA 675MX
I confirm my results.
The change of the memory module solved the problem.
MSI has done a very bad engineering in this notebooks (GT70).
It is very thin , so the componentes coud be smashed, the thermal project is bad too.
I believe the wanted to shrink the notebook at maximum possible, but a notebook in this class cannot has so much issues about crashing for simple reasons.
This note is not Linux friendly and and even Windows 7 will not work (even the BIOSes are different), everything work but NVIDIA card . If you try to install the driver, note will crash.
Next time I will buy ASUS.

Recently i bought an ASUS N550jv laptop and I was upgrading the RAM from 4gb to 8gb. After a few days i'm also experienced the same problem of random shutdown especially when i'm playing games. Is this problem have related to the RAM addition?

Thus anybody could help me to solve the problem? FYI I will do an experiment by putting desk fan to cool down the laptop then i'll share the result.
 

My Computer

System One

  • OS
    Win8
I've experienced this problem frequently on a Lenovo Thinkpad X230 laptop with an i7 processor and 8 GB of RAM running Windows 8.1 Pro. I'm sending the laptop back to Lenovo for service. Don't know if it's the OS or the hardware in the laptop but I've never experienced such an unstable Thinkpad as this and I've had several previous models: t60, x60, x61.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Thinkpad x230
    CPU
    i7-3520M 2.9GHz
I'm also experiencing the same problem on my ASUS S56ca. I RMA'd my laptop a few weeks ago, and today it happened again.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS S56ca
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