Minidump error crashing PC randomly

jimmackey11

New Member
Messages
7
Hello there - hoping someone can help me identify what might be causing my Dell to randomly restart and it gives me a minidump error. I ran the SF Diagnostic Tool as instructed and the zipped folder is below:

Thanks in advance for the assistance!
 

My Computer

System One

  • OS
    Microsoft Windows 8 (6 bit4)
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 5520
    CPU
    Intel Core i5-3210M 2.50 Ghz
    Motherboard
    Dell 04G65K
    Memory
    6MB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    IE 10
    Antivirus
    AVG Anti-virus 2013
your DELL computer came with PCDoctor pre-installed on it and this is the run-time module that looks for certain "updates" or "fixes" it thinks is needed by your computer.

Suggest uninstalling pcdoctor, clean with ccleaner, then double-check and make sure that module is not enabled in your start-up options, use ccleaner and look at all start-up tabs.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Thank you for the advice on the CCleaner - that cleaned up a lot of stuff off my PC! I followed your advice the day I got it and everything seemed to be fine since then but about 30 minutes ago while I was out doing something I came back to find the PC had another minidump error and restarted. I believe I cleaned up all the PCDoctor stuff so it must be something else? What would advise me to try now and should I run another SF Diagnostic and post it?
 

My Computer

System One

  • OS
    Microsoft Windows 8 (6 bit4)
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 5520
    CPU
    Intel Core i5-3210M 2.50 Ghz
    Motherboard
    Dell 04G65K
    Memory
    6MB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    IE 10
    Antivirus
    AVG Anti-virus 2013
Yes, Please re-up another. and BTW, uninstall AVAST. Windows Defender is good enough and in addition, turn off Autorun

Win+X -> Run and type gpedit.msc

Administrative Templates >Windows Components > Autoplay Policies
, double click "Turn off Autoplay", Next is click Enabled, and then select All drives so that you can disable Autorun on all drives.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
OK - here's another run on the SF tool. I tried to run gpedit.msc but its not available on my version of Windows 8 or so it looks like.
 

My Computer

System One

  • OS
    Microsoft Windows 8 (6 bit4)
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 5520
    CPU
    Intel Core i5-3210M 2.50 Ghz
    Motherboard
    Dell 04G65K
    Memory
    6MB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    IE 10
    Antivirus
    AVG Anti-virus 2013
Ok I had another crash - I ran another SF and attached the file
 

My Computer

System One

  • OS
    Microsoft Windows 8 (6 bit4)
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 5520
    CPU
    Intel Core i5-3210M 2.50 Ghz
    Motherboard
    Dell 04G65K
    Memory
    6MB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    IE 10
    Antivirus
    AVG Anti-virus 2013
Your recent BSOD's are caused by pcw.sys. Did you completely uninstall the anti virus software as suggested above ?
 
Last edited:

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
I don't see anything called AVAST - is it known as something else?
 

My Computer

System One

  • OS
    Microsoft Windows 8 (6 bit4)
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 5520
    CPU
    Intel Core i5-3210M 2.50 Ghz
    Motherboard
    Dell 04G65K
    Memory
    6MB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    IE 10
    Antivirus
    AVG Anti-virus 2013

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
I deleted AVG a couple days ago. I had another crash/reboot today so I ran another SF Tool and attached it. Thanks again for all the help!
 

My Computer

System One

  • OS
    Microsoft Windows 8 (6 bit4)
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 5520
    CPU
    Intel Core i5-3210M 2.50 Ghz
    Motherboard
    Dell 04G65K
    Memory
    6MB DDR3
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    IE 10
    Antivirus
    AVG Anti-virus 2013
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