multiple system_service_exception / ntoskrnl.exe daily

amazingaustin89

New Member
Messages
2
So I troubleshoot a lot of computers but more on the software level, so having some trouble here.
Listed all specs when registering in my profile.

Just built a new desktop, it's been together for about a week, and I've been having what appear to be random BSOD.
I have two pairs of raid 0 running, and a 1tb sata on the end. All HDD, not SSD.
I have booted and run tests with memtest and didn't receive any errors.
All parts are brand new (not that they can't be faulty, but still).

I did have a wireless pci card in for a few days that was giving me trouble, and the BSOD are less frequent now that is out, but are still persistent.

Transferring files might be causing it, but I think it's just a coincidence because I'm moving so many files right now re-organizing and restoring to the new PC, it happened while copying and not copying and while copying to/from all HDD combinations (Ex copting to /from HDD's 1&2, 1&3, 2&3)

They appear random, sometimes the computer is just sitting, sometimes it's in the middle of work.

Looking at the BSOD dumps (thought I'm new to doing this) I think I see "ntoskrnl.exe" always there right before the crash. Uploading the dumps now so y'all can see.

Thanks in advance for your help!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    AMD fx-8350
    Motherboard
    M5A99X EVO R2.0
    Memory
    G.SKILL Sniper Series (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
    Graphics Card(s)
    NVIDIA GeForce 210
    Browser
    Chrome
    Antivirus
    Win Defender, Security Essentials, Firewall, Etc
What's the make/model/wattage and age of your Power Supply?

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

I suspect a hardware problem - but the dump file results don't support that conclusion 100% - so there's 2 things to try:

1) Run Driver Verifier according to these instructions: Driver Verifier Settings

2) Run these free hardware diagnostics: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
ASUS hardware monitoring software related
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)
SpeedFan
http://www.carrona.org/drivers/driver.php?id=speedfan.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Mar 12 09:32:37.077 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031213-21465-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 2:07:45.725[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff800a8346372, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800a8346372, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  1503
  BIOS Release Date             01/16/2013
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 11 20:17:10.478 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-20888-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 2:35:37.126[/B]
Probably caused by :[B]afd.sys ( afd!AfdPoll32+26d )[/B]
BugCheck [B]3B, {c0000005, fffff8008d6de372, fffff88013401ce0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8008d6de372, Address of the instruction which caused the bugcheck
Arg3: fffff88013401ce0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  aerofsd.exe
FAILURE_BUCKET_ID: [B]0x3B_afd!AfdPoll32[/B]
  BIOS Version                  1503
  BIOS Release Date             01/16/2013
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 11 17:40:42.022 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-22432-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:19:51.669[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )[/B]
BugCheck [B]3B, {c0000005, fffff801414d8372, fffff880121747b0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801414d8372, Address of the instruction which caused the bugcheck
Arg3: fffff880121747b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!KxWaitForLockOwnerShip[/B]
  BIOS Version                  1503
  BIOS Release Date             01/16/2013
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 11 14:14:47.794 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-23509-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:19:28.433[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+12 )[/B]
BugCheck [B]3B, {c0000005, fffff8018e2f15d2, fffff88011476ab0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8018e2f15d2, Address of the instruction which caused the bugcheck
Arg3: fffff88011476ab0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!KxWaitForLockOwnerShipWithIrql[/B]
  BIOS Version                  1503
  BIOS Release Date             01/16/2013
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 11 13:54:27.104 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031113-22651-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:41:40.743[/B]
Probably caused by :[B]afd.sys ( afd!AfdPoll32+26d )[/B]
BugCheck [B]3B, {c0000005, fffff80394acd372, fffff8801374ece0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80394acd372, Address of the instruction which caused the bugcheck
Arg3: fffff8801374ece0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  aerofsd.exe
FAILURE_BUCKET_ID: [B]0x3B_afd!AfdPoll32[/B]
  BIOS Version                  1503
  BIOS Release Date             01/16/2013
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar  8 23:46:57.884 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030813-38001-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:02:56.539[/B]
*** WARNING: Unable to verify timestamp for amdsbs.sys
*** ERROR: Module load completed but symbols could not be loaded for amdsbs.sys
Probably caused by :[B]amdsbs.sys ( amdsbs+ec6f )[/B]
BugCheck [B]D1, {2c, 8, 0, fffff880014b6c6f}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 000000000000002c, memory referenced
Arg2: 0000000000000008, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880014b6c6f, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_amdsbs+ec6f[/B]
  BIOS Version                  0601
  BIOS Release Date             07/17/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Mar 12 09:32:37.077 2013 (UTC - 4:00)**************************
[COLOR=RED][B]AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)[/B][/COLOR]
[COLOR=RED][B]speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)[/B][/COLOR]
bcmwl63a.sys                Tue Mar 13 20:31:05 2012 (4F5FE6C9)
Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
RTKVHD64.sys                Tue Aug  7 06:49:39 2012 (5020F2C3)
asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
ahcix64s.sys                Fri Sep 21 01:58:22 2012 (505C01FE)
nvhda64v.sys                Wed Dec 19 00:41:41 2012 (50D15395)
nvlddmkm.sys                Sat Feb  9 18:13:08 2013 (5116D804)
VBoxNetFlt.sys              Wed Feb 20 10:34:52 2013 (5124ED1C)
VBoxUSBMon.sys              Wed Feb 20 10:34:53 2013 (5124ED1D)
VBoxNetAdp.sys              Wed Feb 20 10:34:53 2013 (5124ED1D)
VBoxDrv.sys                 Wed Feb 20 10:36:24 2013 (5124ED78)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar  8 23:46:57.884 2013 (UTC - 4:00)**************************
Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
hiber_amdsbs.sys            Tue Feb 21 13:15:43 2012 (4F43DF4F)
amdsbs.sys                  Tue Feb 21 13:15:43 2012 (4F43DF4F)
nvlddmkm.sys                Mon Jun 18 16:47:19 2012 (4FDF93D7)
[/font]
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=ahcix64s.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
hiber_amdsbs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Usasma,
Thanks for your help.
I'm currently not overclocked - turned it off to narrow down the issue as well, and this issue has happened both overclocked and not overclocked.

Power supply is a KENTEK 800W - I was on a tight budget so hopefully this wasn't a bad move.
(Can be seen on amazon at Amazon.com: KENTEK 800 Watt 800W 120mm Fan ATX Power Supply 12V 2.3 EPS12V 2.92 SLI-ready PCI-Express SATA 20/24 PIN Intel AMD by KENTEK: Computers & Accessories)

Going to run the sets of test you posted now and will post results ASAP.
I did run CCleaner yesterday, not thinking it would actually do anything, but the system has been issue free since yesterday so perhaps that helped too, but I'm doubtful. We'll see how today goes.

Thanks!
Austin
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    AMD fx-8350
    Motherboard
    M5A99X EVO R2.0
    Memory
    G.SKILL Sniper Series (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133 (PC3 17000)
    Graphics Card(s)
    NVIDIA GeForce 210
    Browser
    Chrome
    Antivirus
    Win Defender, Security Essentials, Firewall, Etc
If using CCleaner - don't let it delete the memory dump files in C:\Windows or C:\Windows\Minidump
Also don't let it delete any error reports or log files.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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