System failure when using Pandora

cspradlin

New Member
Messages
1
Hello everyone,

I just built a new system. For the last week, everything has been running fine. Starting earlier today, I started having system crashes within 30 seconds of starting Pandora. From the web, using Firefox. Googling the issue, I ran across the Windows Seven Forums thread on a similar issue. Attached will be the SFD tool file and the .DMP file I receieved using Verifier, which did return an error for a driver. I believe it will likely be the Realtek driver, if it's similar to others' problems. I am unable to rollback the driver, as it installed the latest version from the very beginning. The system information is listed on my profile, but I will do a basic list below.

Asus Sabretooth 990FX R2.0
AMD FX8120 Black Edition
Kingston HyperX Red and Blue (2 x 4GB sticks EACH, total 16GB)
Asus Radeon HD 7770 HD7770-2GD5
The system is well-cooled with proper airflow to carry cool air in and hot air out of the system. Hardware, I know pretty well. Software, on the other hand, seems to be my nemesis.


POST-UPLOAD ADDITION
Apparently, even compressed, the MEMORY.DMP file is too large. I can put it on Dropbox or another file hosting service, if you need it.
 

My Computer

System One

  • OS
    Windows 8 Pro + Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus Sabretooth 990FX RM2.0
    CPU
    AMD FX 8120 Black Edition
    Motherboard
    Asus Sabretooth 990FX R2.0
    Memory
    16GB (Kingston HyperX Red and Blue)
    Graphics Card(s)
    Asus Radeon HD 7770 HD7770-2GD5
    Browser
    Firefox
    Antivirus
    Windows Defender for now
The Driver Verifier memory dump blames IOMap64.sys - most likely a component of the Asus Smart Doctor program.
Please uninstall it to see if that stops the BSOD's. If it does (and you wish to reinstall the Smart Doctor program), please wait until the system is stable again and then install the latest, Win8 compatible version.

E: drive only has about 10% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956
27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.

This device doesn't have drivers installed. Please install them or physically remove the device from your system (or disable it in the BIOS):
PCI Input Device PCI\VEN_1102&DEV_7003&SUBSYS_00401102&REV_03\5&39F964C9&0&0100E5 The drivers for this device are not installed.
It seems to be related to your Creative Game Port. Please be sure to only install the latest, Win8 compatible drivers.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

EMVSCARD.sys Wed Dec 13 02:42:07 2006 (457FAECF)
Alcor Micro, Corp. USB Smart Card Reader
http://www.carrona.org/drivers/driver.php?id=EMVSCARD.sys

wdcsam64.sys Wed Apr 16 04:39:08 2008 (4805BB2C)
Western Digital SCSI Arcitecture Model (SAM) WDM driver[br]2008 driver version has known BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Wed Mar 13 02:48:16.136 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031213-14149-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:00:51.004[/B]
*** WARNING: Unable to verify timestamp for IOMap64.sys
*** ERROR: Module load completed but symbols could not be loaded for IOMap64.sys
Probably caused by :[B]IOMap64.sys ( IOMap64+3525 )[/B]
BugCheck [B]C4, {83, 0, 1000000, 1a9}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C4"]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/URL]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 0000000000000083, MmMapIoSpace called to map, but the caller hasn't locked down the MDL pages.
Arg2: 0000000000000000, Starting physical address to map.
Arg3: 0000000001000000, Number of bytes to map.
Arg4: 00000000000001a9, The first page frame number that isn't locked down.
BUGCHECK_STR:  0xc4_83
PROCESS_NAME:  Monitor.exe
FAILURE_BUCKET_ID: [B]0xc4_83_VRF_IOMap64+3525[/B]
  BIOS Version                  0906
  BIOS Release Date             09/17/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 22:28:27.515 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-23649-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 23:27:35.281[/B]
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by :[B]dxgmms1.sys ( dxgmms1+70b2 )[/B]
BugCheck [B]119, {1, b84379, b8437b, b84378}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000119"]VIDEO_SCHEDULER_INTERNAL_ERROR (119)[/URL]
Arguments: 
Arg1: 0000000000000001, The driver has reported an invalid fence ID.
Arg2: 0000000000b84379
Arg3: 0000000000b8437b
Arg4: 0000000000b84378
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x119_dxgmms1+70b2[/B]
  BIOS Version                  0906
  BIOS Release Date             09/17/2012
  Manufacturer                  To be filled by O.E.M.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Wed Mar 13 02:48:16.136 2013 (UTC - 4:00)**************************
[COLOR=RED][B]EMVSCARD.sys                Wed Dec 13 02:42:07 2006 (457FAECF)[/B][/COLOR]
[COLOR=RED][B]IOMap64.sys                 Thu Feb  4 20:55:34 2010 (4B6B7A96)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
rzendpt.sys                 Wed Nov  7 02:49:46 2012 (509A129A)
rzudd.sys                   Wed Nov  7 02:49:47 2012 (509A129B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 10 22:28:27.515 2013 (UTC - 4:00)**************************
[COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
[/FONT]
http://www.carrona.org/drivers/driver.php?id=EMVSCARD.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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