Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes:
Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the
Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of
Norton using this free tool:
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
-
IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.