BSOD random when using computer

bacuaze

New Member
Messages
1
Hi
Please help me with resolve my random BSOD.

Thank you

Bacuaze
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    PC/Desktop
    CPU
    i7
    Motherboard
    P7P55D-E LX
    Memory
    DDR3
    Graphics Card(s)
    GTX 460 1gbs
    Antivirus
    Norton 360
I'm seeing from your minidumps that it looks like the root cause of the BSOD is a crash in tcpip.sys, which basically just means that the error is occurring whenever.... something is connecting to the internet. There's nothing immediately suspicious in your driver list, so I'm inclined to lean towards a corrupt windows system file or crash-inducing program being the cause. The first thing that I'd recommend is a malware scan. Please head to malwarebytes.org, download and install MalwareBytes Anti-Malware, update, and report here if it finds anything malicious (which I feel that it won't).

If no clues there, head into safe mode ( How To Boot Into Windows 8 Safe Mode | Redmond Pie ). Open the Search charm, type cmd, right click on the Command Prompt result, and choose to Run as Administrator. Run the following command in the prompt:
Code:
sfc /scannow

Following that, if everything doesn't go swimmingly, let us know what the issue is and we'll investigate THAT further.

If everything in your Windows sytem is fine, though, run the following in the Command Prompt after launching it from the Startup Advanced Options screen (please refer back to that link!)
Code:
chkdsk /f /r c:

And finally, if that doesn't fix your problem, I'm going to ask for a HijackThis! log.

Good luck!
 

My Computer

System One

  • OS
    Windows 8 Pro x64
    Computer type
    Tablet
    System Manufacturer/Model
    MSI Windpad 110W
    CPU
    AMD Z-01
    Motherboard
    MSI MS-N0E1
    Memory
    8GB DDR3 1333
    Graphics Card(s)
    Radeon HD 6310 (AMD Z-01)
    Monitor(s) Displays
    Hanns-G 10.3" w/ eGalax touch digitizer
    Screen Resolution
    1280x800
    Hard Drives
    MKNSSDAT120GB-V 120GB mSATA SSD
    Keyboard
    Kensington Bluetooth
    Mouse
    Logitech M510
    Internet Speed
    Cable
    Browser
    Chrome/FF/IE (as necessary)
    Antivirus
    Me
    Other Info
    I work on other computers, probably won't ask for help with mine often.
Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

D: drive only has about 0.3% free space. G: driver has about 1.6% free space. H: drive has about 7% free space. J: drive has about 6% free space. L: drive has about 2% free space. M: drive has about 3% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance (and extreme cases like this can actually cause BSOD's). Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

You have 5 hard drives - what is the make/model/wattage and age of your Power Supply?

You have the 2005 version of ASACPI.sys - a known cause of BSOD's on Windows systems. Please go to the downloads site for your motherboard and download the ATK0110 ACPI Utility driver. It should be dated from 2009 - and it will probably only be for Win7. Run the installer in compatibility mode for Win7. If unable to locate this driver, please post back for further assistance.

Lot's of Norton drivers in the memory dump. Please do this:
Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Mar 10 01:49:44.280 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-22370-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]1 days 13:15:56.945[/B]
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :[B]tcpip.sys ( tcpip+9c9f5 )[/B]
BugCheck [B]133, {0, 283, 282, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000283, The DPC time count (in ticks).
Arg3: 0000000000000282, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_tcpip+9c9f5[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2809[/B]
  BIOS Version                  1602   
  BIOS Release Date             12/16/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Mar 10 01:49:44.280 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
EX64.SYS                    Thu Dec 20 04:22:39 2012 (50D2D8DF)
ENG64.SYS                   Thu Dec 20 04:24:21 2012 (50D2D945)
point64.sys                 Wed Jan  9 06:15:52 2013 (50ED5168)
dc3d.sys                    Wed Jan  9 06:16:07 2013 (50ED5177)
BHDrvx64.sys                Fri Jan 11 13:50:17 2013 (50F05EE9)
SYMDS64.SYS                 Wed Jan 16 20:56:45 2013 (50F75A5D)
SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
SRTSP64.SYS                 Fri Jan 25 16:26:16 2013 (5102F878)
SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
nvlddmkm.sys                Sat Feb  9 18:13:08 2013 (5116D804)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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