Windows 8 and 8.1 Forums

BSOD random when using computer

  1. #1

    Posts : 1
    Windows 8 x64

    BSOD random when using computer

    Please help me with resolve my random BSOD.

    Thank you


      My System SpecsSystem Spec

  2. #2

    Posts : 4
    Windows 8 Pro x64

    I'm seeing from your minidumps that it looks like the root cause of the BSOD is a crash in tcpip.sys, which basically just means that the error is occurring whenever.... something is connecting to the internet. There's nothing immediately suspicious in your driver list, so I'm inclined to lean towards a corrupt windows system file or crash-inducing program being the cause. The first thing that I'd recommend is a malware scan. Please head to, download and install MalwareBytes Anti-Malware, update, and report here if it finds anything malicious (which I feel that it won't).

    If no clues there, head into safe mode ( How To Boot Into Windows 8 Safe Mode | Redmond Pie ). Open the Search charm, type cmd, right click on the Command Prompt result, and choose to Run as Administrator. Run the following command in the prompt:
    sfc /scannow
    Following that, if everything doesn't go swimmingly, let us know what the issue is and we'll investigate THAT further.

    If everything in your Windows sytem is fine, though, run the following in the Command Prompt after launching it from the Startup Advanced Options screen (please refer back to that link!)
    chkdsk /f /r c:
    And finally, if that doesn't fix your problem, I'm going to ask for a HijackThis! log.

    Good luck!
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    D: drive only has about 0.3% free space. G: driver has about 1.6% free space. H: drive has about 7% free space. J: drive has about 6% free space. L: drive has about 2% free space. M: drive has about 3% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance (and extreme cases like this can actually cause BSOD's). Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    You have 5 hard drives - what is the make/model/wattage and age of your Power Supply?

    You have the 2005 version of ASACPI.sys - a known cause of BSOD's on Windows systems. Please go to the downloads site for your motherboard and download the ATK0110 ACPI Utility driver. It should be dated from 2009 - and it will probably only be for Win7. Run the installer in compatibility mode for Win7. If unable to locate this driver, please post back for further assistance.

    Lot's of Norton drivers in the memory dump. Please do this:
    Anti-Virus Removal:
    Please do the following:
    - download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
    - un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Norton using this free tool:
    - IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
    - perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
    - check to see if this fixes the BSOD's
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
    Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters

    The following is for informational purposes only.
    **************************Sun Mar 10 01:49:44.280 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031013-22370-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 13:15:56.945
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+9c9f5 )
    BugCheck 133, {0, 283, 282, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000283, The DPC time count (in ticks).
    Arg3: 0000000000000282, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x133_DPC_tcpip+9c9f5
    CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2809
      BIOS Version                  1602   
      BIOS Release Date             12/16/2010
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sun Mar 10 01:49:44.280 2013 (UTC - 4:00)**************************
    ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
    nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
    SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
    Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
    EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
    ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
    IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    EX64.SYS                    Thu Dec 20 04:22:39 2012 (50D2D8DF)
    ENG64.SYS                   Thu Dec 20 04:24:21 2012 (50D2D945)
    point64.sys                 Wed Jan  9 06:15:52 2013 (50ED5168)
    dc3d.sys                    Wed Jan  9 06:16:07 2013 (50ED5177)
    BHDrvx64.sys                Fri Jan 11 13:50:17 2013 (50F05EE9)
    SYMDS64.SYS                 Wed Jan 16 20:56:45 2013 (50F75A5D)
    SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
    SRTSP64.SYS                 Fri Jan 25 16:26:16 2013 (5102F878)
    SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
    nvlddmkm.sys                Sat Feb  9 18:13:08 2013 (5116D804)
      My System SpecsSystem Spec

BSOD random when using computer

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