Six BSOD's this morning

gibby245

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Member
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I've received 6 BSOD's this morning while I've tried to get together enough information to submit this request for help. All have been of the watchdog type. The attached log has the first four BSOD's, but frustration prevented me from obtaining a more recent one. These have all occurred within the last two hours, and I finally had to copy the zip file from my useless Windows 8 computer to a working Windows 7 laptop. Any help would be greatly appreciated.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 720
    CPU
    Q6600 @ 2.40 GHz
    Memory
    4.0 GB (3.0 GB usable)
    Graphics Card(s)
    nVidia GeForce 8600GTS
    Browser
    IE 8
    Antivirus
    Windows Defencer
You have a very old Video driver dated 9/12/2011, the latest is dated 02/18/2013. Please go to Drivers | GeForce to download the latest driver for your Geforce 8600GTS. Also your audio driver from creative lab is dated 6/3/2009.

and why are you using IE8 as stated in your system specs ?
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
I updated that driver this morning as I tried to update all drivers shortly after my original post. That seemed to fix the major problem, but I have had 1 crash since then. According to whocrashed, I got a hal.sys error. I've attached a more recent dump file that should reflect that crash as well. Thanks for the help.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 720
    CPU
    Q6600 @ 2.40 GHz
    Memory
    4.0 GB (3.0 GB usable)
    Graphics Card(s)
    nVidia GeForce 8600GTS
    Browser
    IE 8
    Antivirus
    Windows Defencer
You did not update the audio driver from creative. some of your dump files indicated intelppm.sys was the cause for BSOD.
  1. Please download the new Audio driver from Creative lab and update it.
  2. Go to Dell website and check if there's an update for BIOS firmware.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Okay, I've updated the audio driver and the BIOS through Dell. Also, I misspoke regarding the web browser.. it's IE 10 rather than IE8. I had another crash shortly after updating the audio driver and BIOS. I've attached the most recent crash log. I'm still going through various drivers to see if there's anything else I can update that might solve the problems.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 720
    CPU
    Q6600 @ 2.40 GHz
    Memory
    4.0 GB (3.0 GB usable)
    Graphics Card(s)
    nVidia GeForce 8600GTS
    Browser
    IE 8
    Antivirus
    Windows Defencer
your dump files still indicated intelppm.sys was the cause for BSOD. If you use notepad and look in EventApp.txt and dxdiag.txt and search for "intelppm", you'll see the error message causing Blue Screen.

I suggest you try to turn off this service to see if it stops BSODing:
  1. Win+X->Run and type Regedit
  2. Locate the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm
  3. In the right pane, right-click the Start entry, and then right click Modify
  4. In the Value data box, type 4, and then click OK. Close Registry Editor
  5. Restart your PC
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
I read through the files and noticed what you were talking about. I disabled that process as you described. Hopefully that'll fix the problem or at least point to another possible problem. I'll post any updates if I get another BSOD. Thanks for all the help.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 720
    CPU
    Q6600 @ 2.40 GHz
    Memory
    4.0 GB (3.0 GB usable)
    Graphics Card(s)
    nVidia GeForce 8600GTS
    Browser
    IE 8
    Antivirus
    Windows Defencer
I got home from work and checked my computer. It looks like it crashed twice this morning. I've attached the most recent dump file. Thanks for the help so far, hopefully we can try to whittle down the issues.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 720
    CPU
    Q6600 @ 2.40 GHz
    Memory
    4.0 GB (3.0 GB usable)
    Graphics Card(s)
    nVidia GeForce 8600GTS
    Browser
    IE 8
    Antivirus
    Windows Defencer
By any chance do you have Roxio product installed in your PC ?
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
I used to prior to updating to Windows 8. I don't believe I installed any. I did a search for Roxio but couldn't locate any files or folders currently on my hard drive.
 

My Computer

System One

  • OS
    Win 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 720
    CPU
    Q6600 @ 2.40 GHz
    Memory
    4.0 GB (3.0 GB usable)
    Graphics Card(s)
    nVidia GeForce 8600GTS
    Browser
    IE 8
    Antivirus
    Windows Defencer
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