Windows 8 and 8.1 Forums

BSOD - whea_uncorrectable_error

  1. #1

    BSOD - whea_uncorrectable_error

    Hello everyone
    Im new to Windows 8.

    My computer crash while surfing on news sites with video or in computer games after 10 sek in there.
    The computer is brand new!

    See my attachment please

      My System SpecsSystem Spec

  2. #2

    Posts : 108
    Windows 8 Pro 64bit

    Hi and welcome to the forum. One of your mini-dumps is pointing to the driver file: IDSVia64.sys which is related to Norton Internet Security: Driver Reference Table For testing purposes I would un-install Norton by using control panel/uninstall first and then running the Norton removal tool to ensure all traces are removed: |MG| Norton Removal Tool Download For the time being please use the built-in Windows 8 Defender as your security product, please ensure it is fully updated.

    Another mini-dump is pointing to the driver file: intelppm.sys which is your Intel Processor Driver: Driver Reference Table Please ensure you have the latest version of this driver, also for testing purposes if you have any over-clocking please remove it.

    I noticed you have a driver on your system that is out of date and needs updating. Please update this driver or un-install/remove it if un-needed:

    SRTSPX64.SYS - Symantec Real Time Storage Protection (PEL) x64 (related to Norton): Driver Reference Table

      My System SpecsSystem Spec

  3. #3

    Still having troubles

    Hi milw0rm

    I have uninstalled Norton as described.
    I have searched for Intel drivers on MSI's hopepage related to my motherboard, and im not sure which one should update the intelppm.sys ?
    Can you please post a link or something more specific please?

    Will you please check if the SRTSPX64.SYS is now removed, after uninstalling Norton?

    My computer have crashed once (Machine Check Exception?), after I deleted norton and restarted the machine.
    I have the latest SF_Diagnostic_Tool attached

    Hope to hear from you again - and thanks for your time and help!
      My System SpecsSystem Spec

  4. #4

    New SF_Diagnostic

    I have now tried installing the systems newest chipset driver.

    Computer still crash

    See my logs please.
      My System SpecsSystem Spec

  5. #5

    I still need help to solve my problems.

    Please reply when you guys have time!
      My System SpecsSystem Spec

BSOD - whea_uncorrectable_error

Similar Threads
Thread Forum
Bsod whea_uncorrectable_error
Hey guys, After updating every driver I can find and doing a fresh install of windows 8.1 Pro, I am still having problems with WHEA_UNCORRECTABLE ERROR. I have also updated my BIOS and ran sfc scan, memtest, stress tested my CPU and GPU and ran chkdsk. Can anyone take a look at my crash...
BSOD Crashes and Debugging
BSOD whea_uncorrectable_error
Hello When i play any HTML5 videos on Google Chrome, the BSOD whea_uncorrectable_error happen. I had updated my motherboard to the latest version and i had formatted my SSD and install Windows 8.1 Pro again but it is still happen when i play any HTML5 videos on Google Chrome. Dump file +...
BSOD Crashes and Debugging
Bsod whea_uncorrectable_error
Bought computer from a friend and been running into this issue and struggling to figure out what exactly is causing it. I've nailed it down to either drivers or hardware but I don't know where to go from here to fix the problem. The issue doesn't seem to occur during any certain action. Gaming,...
BSOD Crashes and Debugging
BSOD whea_uncorrectable_error
Hello. I have been getting random BSOD while i surf on the internet. This is not the first time it happen. this is +15 times now and it broke my PC 3 times. i had to waste my whole time to re-format my PC 3 times. The BSOD WHEA_UNCORRECTABLE_ERROR is extremely dangerous because it can broke...
BSOD Crashes and Debugging
Bsod whea_uncorrectable_error (124)
Hello, I've had problems with my PC for a while. Used Windows 7 before, it oftenly crashed(especially while playing games). I used to get 0x124 BSOD. I thought it there might be a problem with cooling. My case was broken and one side couldn't be fully closed. I bought a new case, dusted away as...
BSOD Crashes and Debugging
Edited for proper format! Hi, I recently moved my computer from one house to another and with now hardware/software changes I've been getting BSOD everyday since I set it up and running at the new house. I hadn't changed anything. I also checked to make sure everything was seated properly...
BSOD Crashes and Debugging

Eight Forums Android App Eight Forums IOS App Follow us on Facebook