Windows 8 and 8.1 Forums

Win 8 Pro seems to go in to sleep mode and then crashes

  1. #1

    Posts : 2
    Windows 8 Pro

    Win 8 Pro seems to go in to sleep mode and then crashes

    I bought and upgraded to Windows 8 Pro the other day and roughly every 30-40 min it crashes. It seems to go into sleep mode (even though I have that turned off) and then when I try and wake it up by moving the mouse it crashes. I have to hard restart the computer to get it to come back on. Please help!

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis:
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8 Pro

    Hopefully I have done this correctly. I have attached a zip file with what the SF Diagnostic Tool came back with
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    There are no memory dumps in the uploaded files.
    Please check in C:\Windows\Minidump to see if there is anything there. If there is, please zip it up and upload it with your next post.
    If nothing is there, please check your settings using this page: Set MiniDump

    Then check in C:\Windows to see if there's a MEMORY.dmp file. If there is, zip it up and upload it to a free file-hosting service - and post a link to it here.

    Only 33 Windows Updates installed. Most systems have 46 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    You have 6 hard drives (4 are internal, the other 2 are USB). What is the make/model/wattage and age of your Power Supply?

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives:
    27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
      My System SpecsSystem Spec

Win 8 Pro seems to go in to sleep mode and then crashes

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