BSOD System_Service_Exception on new Toshiba laptop

kkish36

New Member
Messages
4
I bought this computer in December, so it is only a couple of months old, and it has started bluescreening randomly. Sometimes it does it multiple times a day, sometimes it doesn't bluescreen for a whole day, and everything and anything in-between. It happens when I'm on the internet or even when I'm just using Microsoft word. It bluescreens and says something about System_Service_Exception. Another odd thing I noticed is that once it restarts after bluescreening, my computer doesn't detect wireless networks. I have to troubleshoot and then it always says that it had to reset the wireless adapter. At first I thought it might be some old drivers so my boyfriend updated my drivers for me. That didn't work. So next we tried getting rid of my antivirus (Webroot) but I am still bluescreening. I am a student teacher and I use my laptop with my class on a daily basis. I CANNOT be bluescreening in front of my class. Please help.

P.S. This is my first time posting in this thread so I hope I attached the dump file correctly. Let me know if I didn't!
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Toshiba Satellite C855D
    CPU
    AMD E-300 APU with Radeon HD Graphics 1.30 GHz
    Memory
    8.00 GB
    Screen Resolution
    1366 x 768
Me too!

My toshiba laptop was working fine and now I think after windows update it crashes, there's a red X over the wireless bars, I go to control panel--troubleshoot--it resets the wireless adapter and then the cycle starts again. My os is windows8. Does anyone know how to fix this
 

My Computer

System One

  • OS
    Windows
KKish36---I think I fixed it----I researched the internet, and if your running windows8--it was an automatic update that caused the problem. I had to restore windows, I used the earliest restore point which was February 6. Before I did that though, I turned off automatic updates, then I had to turn off my router because windows won't restore if the antivirus program is on. So after I turned off the router I turned off the antivirus program by taking it out of the startup menu, and restarting the computer. Then I restored windows, using windows restore, it took at least an hour for it to work. The first thing I did when it restored was turn off automatic updates again. So far it has been working fine---I hope this helps. I can't believe a microsoft product caused so much grief
 

My Computer

System One

  • OS
    Windows
I have not yet had time to attempt this and I am not exactly sure how to go about it... but first, since it has been a few days now do you still find that restoring windows has worked? If so, does that mean that from now on I can never update it? Is that a bad thing to never update it? I am leaving my laptop tomorrow with my boyfriend to see what he can do... I am debating on perhaps taking it in to have someone else check it out, but I know sometime it takes days and a lot of times they never have answers for me and it's a huge waste of time.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Toshiba Satellite C855D
    CPU
    AMD E-300 APU with Radeon HD Graphics 1.30 GHz
    Memory
    8.00 GB
    Screen Resolution
    1366 x 768
If it's new often the easiest thing to do is to:
- make the recovery disks that the system offers to make
- then restore the system to factory defaults
Be advised that this will wipe everything off the system, so be sure to backup anything that you want to save.

Please let the data collection program run for at least 15 minutes (or until it tells you that it's done). The additional reports that I need are missing from the upload.

The memory dumps don't give us any sure answers. Please run Driver Verifier according to these instructions: Driver Verifier Settings


Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Feb 22 11:14:43.980 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022213-20794-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]1 days 11:17:26.783[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 1b0199000, fffff8801a7bbfc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 00000001b0199000, Address of the instruction which caused the bugcheck
Arg3: fffff8801a7bbfc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/21/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C855D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Feb 19 15:11:12.866 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021913-30716-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 21:09:44.214[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 17dbf1000, fffff88002f2cfc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000017dbf1000, Address of the instruction which caused the bugcheck
Arg3: fffff88002f2cfc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/21/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C855D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Feb 14 21:47:44.081 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021413-44413-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 23:14:35.395[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 435f2000, fffff88004f59fc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 00000000435f2000, Address of the instruction which caused the bugcheck
Arg3: fffff88004f59fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/21/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C855D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 13 22:32:29.092 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-25552-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:48:19.465[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 178310000, fffff8801c3811c0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000178310000, Address of the instruction which caused the bugcheck
Arg3: fffff8801c3811c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/21/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C855D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 13 21:43:37.825 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-30576-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 0:05:37.213[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 1104ae000, fffff8801bf56fc0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 00000001104ae000, Address of the instruction which caused the bugcheck
Arg3: fffff8801bf56fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/21/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C855D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 13 21:37:27.030 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\021313-36941-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 6:53:22.786[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 1466ae000, fffff88019abc1c0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 00000001466ae000, Address of the instruction which caused the bugcheck
Arg3: fffff88019abc1c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/21/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C855D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Feb 22 11:14:43.980 2013 (UTC - 5:00)**************************
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
FwLnk.sys                   Tue Jul 10 04:35:43 2012 (4FFBE95F)
TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
RTKVHD64.sys                Tue Jul 24 05:42:48 2012 (500E6E18)
TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
rtwlane.sys                 Thu Aug 23 09:16:07 2012 (50362D17)
usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
AtihdW86.sys                Wed Dec 12 12:20:30 2012 (50C8BCDE)
atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Feb 14 21:47:44.081 2013 (UTC - 5:00)**************************
WRkrn.sys                   Wed Dec 19 17:00:36 2012 (50D23904)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 13 22:32:29.092 2013 (UTC - 5:00)**************************
AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
[/font]
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Well I restored my laptop to the factory defaults, but forgot to turn off the automatic updates. It was OK for a couple of days, but then last night it updated itself and today it bluescreened again. I attached the new/complete dump file to my original post so please check it out now. I am thinking perhaps it is the update... I want someone to double check though before I restore it for hours and then have it bluescreen for no reason.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Toshiba Satellite C855D
    CPU
    AMD E-300 APU with Radeon HD Graphics 1.30 GHz
    Memory
    8.00 GB
    Screen Resolution
    1366 x 768
Only 38 Windows Updates installed. Most systems have 46 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Mar  3 14:16:13.828 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030313-41418-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 15:49:52.232[/B]
Probably caused by :[B]win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )[/B]
BugCheck [B]3B, {c0000005, 1602e9000, fffff88002b1d1c0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 00000001602e9000, Address of the instruction which caused the bugcheck
Arg3: fffff88002b1d1c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]0x3B_win32k!SURFACE::bDeleteSurface[/B]
  BIOS Version                  6.00
  BIOS Release Date             08/21/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite C855D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Mar  3 14:16:13.828 2013 (UTC - 5:00)**************************
Rt630x64.sys                Tue Jun 12 09:37:53 2012 (4FD74631)
RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
FwLnk.sys                   Tue Jul 10 04:35:43 2012 (4FFBE95F)
AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
RTKVHD64.sys                Tue Jul 24 05:42:48 2012 (500E6E18)
TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
rtwlane.sys                 Thu Aug 23 09:16:07 2012 (50362D17)
usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
[/font]
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Well I just installed every possible update... but I just am too chicken to run driver verifier because I am not that computer literate. Also I glanced at it and said sometimes it needs to run 36 hours? I need to use my laptop for teaching all week... Perhaps I will get time during the weekend. I will keep you posted.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Toshiba Satellite C855D
    CPU
    AMD E-300 APU with Radeon HD Graphics 1.30 GHz
    Memory
    8.00 GB
    Screen Resolution
    1366 x 768
The 36 hours is an estimate on my part.
As for using Driver Verifier - there's not much other choice here. This appears (to me) to be a driver issue.

Just FYI - here's how I do BSOD analysis':
- first I rule out 3rd party drivers (to include the Driver Verifier test - if applicable)
- then I rule out hardware (start with these free diagnostics: Hardware Diagnostics )
- then I look at Windows problems (the least likely as long as Windows Updates are up to date).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Back
Top