Windows 8 and 8.1 Forums

5 BSOD this morning

  1. #1

    5 BSOD this morning

    Greetings. I have, unfortunately, had 5 crashes this morning, shortly after one another. I have downloaded and utilized the SF Diagnostic Tool and am attaching a zipped copy of the report. Any and all assistance with this issue will be greatly appreciated.
    Thank you in advance.

      My System SpecsSystem Spec

  2. #2

    Posts : 285
    Windows 8.1 Pro 64 Bit

    Hi there,

    Things to do:

    1. If you're over clocking any hardware, reset it to the default value.
    2. Make sure Windows is up-to date.
    3. Run SFC /Scannow to check/repair file system integrity. Full tutorial here: SFC /SCANNOW Command - Run in Windows 8
    4. Run chkdsk to repair any errors on the hard drive. Full tutorial here: CHKDSK - Check a Drive for Errors in Windows 8
    5. If the above option fails, enable Driver Verifier to find out which driver is causing these BSODs and upload the dump files again. Here's how to enable Driver Verifier: Driver Verifier - Enable and Disable - Windows 7 Support Forums

    Bugcheck Analysis:

    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
    MODULE_NAME: win32k
    FAULTING_MODULE: fffff801c4274000 nt
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    00000000`7579a000 ??              ???
    CONTEXT:  fffff8801b9a9bf0 -- (.cxr 0xfffff8801b9a9bf0)
    rax=0000000000000001 rbx=ffffffffffffffff rcx=39422e16e0fa0000
    rdx=0000000028000000 rsi=000000000000003c rdi=0000000000000000
    rip=000000007579a000 rsp=fffff8801b9aa5f8 rbp=fffff8801b9aa700
     r8=0000000028600080  r9=00000000ffffffff r10=0000000000000000
    r11=fffff8801b9aa190 r12=fffff960003f23c0 r13=fffff90100698cc8
    r14=0000000000000028 r15=fffff901007b1018
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    00000000`7579a000 ??              ???
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff9600019ef88 to 000000007579a000
    fffff880`1b9aa5f8 fffff960`0019ef88 : fffff901`00d79410 fffff880`1b9aa700 00000000`00000000 fffff901`00d4322c : 0x7579a000
    fffff880`1b9aa600 fffff901`00d79410 : fffff880`1b9aa700 00000000`00000000 fffff901`00d4322c fffff880`1b9aa700 : win32k+0x149f88
    fffff880`1b9aa608 fffff880`1b9aa700 : 00000000`00000000 fffff901`00d4322c fffff880`1b9aa700 fffff901`006de2e0 : 0xfffff901`00d79410
    fffff880`1b9aa610 00000000`00000000 : fffff901`00d4322c fffff880`1b9aa700 fffff901`006de2e0 fffff880`1b9aa670 : 0xfffff880`1b9aa700
    fffff960`0019ef88 ??              ???
    SYMBOL_NAME:  win32k+149f88
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  win32k.sys
    STACK_COMMAND:  .cxr 0xfffff8801b9a9bf0 ; kb
    Followup: MachineOwner
      My System SpecsSystem Spec

  3. #3

    Thanks for the info dinesh. I ran both the SFC and checkdisk but neither of them turned up any problems. I have enabled the Driver Verifier and now the computer is running more sluggish than my 10+ year old Presario. I assume this is normal. I'll let it run for 24 hours as the instructions indicated. They also stated "expect frequent BSODs if there are driver issues" If so I'll be certain to post the results of them here.
      My System SpecsSystem Spec

  4. #4

    I underestimated how slow everything is now. It worse than the dinosaur I used before I got this. Taking forever to load a page, locking up with "not responding" messages. This really can't be normal can it? This Driver Verifier can't be slowing it down this bad? It says to "continue using the PC as usual". That's impossible now. I've only had this since 12-25-12 and the feeling of finally being in the modern world had barely set in now I'm back tot he days of dial-up it seems.
      My System SpecsSystem Spec

  5. #5

    Happened again.

    Here's the full 2nd report:
    Last edited by KenW; 17 Feb 2013 at 23:29.
      My System SpecsSystem Spec

  6. #6

    Posts : 285
    Windows 8.1 Pro 64 Bit

    Can you grab the information again using SF Diagnostics Tool upload the zip?
      My System SpecsSystem Spec

  7. #7

    Here's the full 2nd report:

    (had one up before but it was incomplete)
      My System SpecsSystem Spec

  8. #8

    Posts : 285
    Windows 8.1 Pro 64 Bit

    Well, same BSODs are appearing again. I suspect it could be a hardware fault.
    Run MEMTEST overnight and check the results.
    Here's the tutorial: RAM - Test with Memtest86+ - Windows 7 Support Forums
      My System SpecsSystem Spec

  9. #9

    It crashed again this morning. I wasn't on last night after I posted so I didn't get to run the MEMTEST. I'll get that done today.
    Here's the report from the crash this morning, just in case there's something different:
      My System SpecsSystem Spec

  10. #10

    I can't get the memtest to work no matter what I do. I put it on a USB and it failed to load. I put it on two different CD's and it still won't load. I've altered the BIOS several times to make it load from either one and it does nothing but boot normally. I even opened the iso directly from the cd and got an error message that boot files can not be opened unless formatted with the NTFS file system. I tried strarting it by opening the iso directly on te hard drive and it stated it was corrupted. Neither computer I have has Windows Disc Image Burner. The old one has Imgburn, Nero and a few others and this one only came with CyberLink. I'm at a complete loss.
      My System SpecsSystem Spec

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