Crashes during sleep, deactivates Windows 8

R

Roger Eberhart

New Member
Messages
4
I have a mostly new Windows 8 machine that I built (new motherboard, RAM, and case). Getting frequent crashes during sleep. When I wake the computer it informs me that the computer crashed and was restarted while it was in sleep mode. After this, I lose functionality on some of my USB ports (the front panel ports and those on my monitor). Also, my Windows 8 license is deactivated and cannot be re-activated. When I try to restart the machine, the system hangs and I have to use the reset button. However, after it restarts, everything is fine, Windows is activated and all my USB ports are working. It's very weird. I contacted Microsoft support, because of the activation issues and they basically did a clean install of Windows 8. However, that did not solve any issues.
 

My Computer

System One

  • OS
    Windows 8
Bugcheck Analysis:

Code: 
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: fffff800a3088000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  50ab0e64

DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa800d7bc5c0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800a3129906

STACK_TEXT:  
fffff880`0d1314c0 00000000`00000000 : fffffa80`0c787500 00000000`00000000 00000000`00000000 00000000`00000000 : nt+0xa1906


STACK_COMMAND:  .thread 0xfffffa800d7bc5c0 ; kb

FOLLOWUP_IP: 
nt+a1906
fffff800`a3129906 488d8c2400010000 lea     rcx,[rsp+100h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt+a1906

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  ntoskrnl.exe

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------

Make sure Windows is up-to date.
Run System File Checker to check/repair the integrity of system files.
Full tutorial here: http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

Also, I noticed a very strange thing. When I looked at your MSINFO32 file, most of the information under Software Environment is blank.

If all the above option fails, you must [DEL]http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html [/DEL] http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html

Let us know if it helps,
Dinesh.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP530U4B-S02
    CPU
    Intel Core i5 2467M @ 1.60GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. 530U3BI/530U4BI/530U4BH (CPU
    Memory
    6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    1024MB ATI AMD Radeon HD 7500M/7600M Series (Samsung)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (
    Screen Resolution
    1366x768@60Hz
    Hard Drives
    931GB SAMSUNG HN-M101MBB (SATA)
    Internet Speed
    1 MBPS
SFC /SCANNOW didn't turn up anything. I redid MSINFO 32 and this time it has the Software Environment. Not sure why it messed up last time. Although the SF Diagnostics was giving me some issues yesterday. FYI, it doesn't do a good job of handling the User files in non-standard locations. I have all my data files on a 1TB data drive to free up space on my smaller SSD system and program drive. Instead of creating the output in D:\Roger\Desktop, it is creating a D:\Users\Roger\Desktop and spitting out the output there.

Hopefully there is something useful in the MSINFO. I'm not really keen on doing a Windows Reset. I have several apps that have licenses that will have to be deactivated and it's generally a huge pain. Makes me miss the simplicity and reliability of OS X.

Thanks.
 

My Computer

System One

  • OS
    Windows 8
Sounds good Robert. :)
Sorry my PC crashed so didn't have the required tools to analyze the BSOD.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung NP530U4B-S02
    CPU
    Intel Core i5 2467M @ 1.60GHz
    Motherboard
    SAMSUNG ELECTRONICS CO., LTD. 530U3BI/530U4BI/530U4BH (CPU
    Memory
    6.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    1024MB ATI AMD Radeon HD 7500M/7600M Series (Samsung)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (
    Screen Resolution
    1366x768@60Hz
    Hard Drives
    931GB SAMSUNG HN-M101MBB (SATA)
    Internet Speed
    1 MBPS
Had one crash during sleep yesterday, but it didn't deactivate Windows or mess up any USB ports. If it keeps doing it, I will generate all the info again.
 

My Computer

System One

  • OS
    Windows 8
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