Windows 8 and 8.1 Forums

Hanging and crashing, no BSOD

  1. #1

    Posts : 3

    Hanging and crashing, no BSOD


    First of all I would point out that atm I do not have W8 installed on the PC that had the problems and I did not collect the dump files at the time I was messing with it, a week ago, I just went back to W7 when it didn't work out and W7 has been running just fine since then. I plan to try to install W8 on this PC on spare 320GB SATAII HDD when I have time for it, then I will have the dump files possibly.

    I have two identical PC's:
    Chieftec 750W PSU
    ASUS P8Z77-V mobo (BIOS 1708, AHCI enabled, ASMedia SATAIII controller disabled)
    Intel i5 3570K CPU (OC'd to 44x turbo ratio with offset mode +0.065V)
    Xigmatek Dark Knight Night Hawk Edition cooler
    2x4 GB G.Skill TridentX DDR3 2400MHz @ 2200MHz 1.65V
    Sapphire HD6850 1GB
    Kingston HyperX 3K 120GB SSD SATAIII (original frimware, no updates released by Kingston)
    Toshiba (Hitachi) 1TB HDD SATAIII
    Lite-On iHAS124-19 DVD-RW SATA
    The PC's are used for gaming and school work, my kids use them.

    Both PC's have been running W7HPx64 without a hitch since late December, when I got the new mobo, CPU, cooler and RAM. SSD has system files and programs, HDD is used for Steam and games.
    I purchased two copies of W8Pro Upgrade on the last day of the sale and following weekend installed W8 x64 (Chipset drivers 9.​3.​0.​1026 and IRST (drivers only, no program) on first PC with OC'd settings, all went well, it has been working fast and stable for a week now.
    But with second PC I ran into problems.
    First of all I noticed that at the end of the setup I was not given choice between local and Microsoft accounts, local account was installed without questions. The system logged in automatically into Metro screen, bypassing the log-on screen, but all seemed fine to this point. I installed latest chipset drivers (9.​3.​0.​1026) and no problems there, but after I installed IRST driver the system started hanging up for maybe 20 seconds at a time.
    The IRST I got from a forum, can't find it atm., it was drivers only package, without the program.
    I took off the OC and loaded optimal settings in BIOS, cleared CMOS, cross-checked the BIOS settings with the other PC, re-installed W8, but the hangups persisted after installation of IRST drivers, until now the PC had not crashed.
    Then I flashed BIOS to the latest revision - 1805 (improved system stability) - and re-installed W8, I started getting crashes after installing the chipset drivers, and hangups+crashes after IRST driver installation. When chipset drivers were installed I saw just a glimpse of "Your PC ran into a problem..." after a crash and it restarted, after IRST driver was installed it started gathering information on the "Your PC ran into a problem..." screen, but progress stayed at 0% for several minutes, then I restarted it myself.
    I did not experience a single BSOD, only hangups at first and with the new BIOS it started also crashing.
    When I ran Intel driver update utility on the web it didn't recognize the chipset, on the other PC the utility recognizes the chipset and finds the drivers to be up-to-date.
    Last edited by Tasku; 09 Feb 2013 at 18:50. Reason: spelling

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I suspect either storage drivers or network drivers/issues. Please provide these reports (even if you're not capturing memory dumps):

    If possible, please also:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  3. #3

    Posts : 3

    I disconnected the Kingston SSD and Toshiba (Hitachi) HDD, connected a spare Seagate 320GB SATAII drive to the mobo and installed W8Pro x64. Installation went as previously, local account was created without the option for Microsoft account being offered, probably LAN issue, and it goes straight to Metro screen bypassing the log-on screen.
    Installed drivers and applications in following order:
    Chipset driver
    IRST (previous version from Intel site, not the latest that I tried previously)
    ATi drivers 13.1
    Realtek HD audio and HDMI audio R2.70
    Opened Intel Driver Update Utility on the web
    - Chipset was identified and driver found to be current
    - LAN drivers found, update offered for, downloaded the offered drivers and installed
    Connected Toshiba HDD and ran some tests.
    So far it has been working flawlessly.

    I have created backup images of the current W7 installation from SSD and this W8 from the spare HDD, tomorrow I will try to clone the W8 image to SSD and test it some more.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sounds like a plan. I'll monitor this topic for your next response.
      My System SpecsSystem Spec

  5. #5

    Posts : 3

    Seems like this did the trick, I cloned the W8 image to SSD, installed all basic programs (Java, Adobe stuff, Office 2007, Steam etc.) and it works like a charm.
    There is one thing that I remember now... when I installed W7 back, after the failed attempts with W8, during the first restart after completing installation it ran automatically checkdisk for both SSD and HDD, found and fixed lot of problems on SSD, but none on HDD.
      My System SpecsSystem Spec

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