Random BSOD

DanielFew · Feb 8, 2013

System Information: Windows 8 64bit, IntelCore i7 2700k, Nvidia GTX 680, 8GB RAM

Over the past 6 months I have been getting random BSOD's. They happen at different times, sometimes can happen a few times in an hour, sometimes it won't happen for a couple of days. The messages are different each time.

We have tried multiple fixes, such as memtests, updating firmware, updating drivers, cleaning case / fans, running SystemCare software, re-installing Windows 8, all of which have no effect. Sometimes it may seem to have improved, only to start happening again soon after.

As you can see from my uploaded drivers file, a lot of the drivers may seem out of date, and that's because we've recently re-installed Windows 8 and not updated to see if drivers were the issue.

Also, I'll add that I was having the same issue on Windows 7, which is why I did a full re-install and upgraded to Windows 8. I have re-installed Windows 8 twice since the first install.

Thanks for any help,
-Daniel Few

These BSOD's are happening at any time, while playing high performance games, or while editing a document.

Note: For a while, the minidumps weren't being created for some reason, even though we had it set to create them. It also was deleting old ones, so we've set it not to overwrite.

usasma · Feb 8, 2013

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

SmartDefragDriver.sys Fri Nov 26 04:29:40 2010 (4CEF7E04)
Smart Defrag
http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys

speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)
SpeedFan
http://www.carrona.org/drivers/driver.php?id=speedfan.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Feb  8 14:27:51.584 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020813-12781-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 1:05:35.249[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+32e37 )[/B]
BugCheck [B]1A, {41287, 2, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041287, An illegal page fault occurred while holding working set synchronization.
    Parameter 2 contains the referenced virtual address.
Arg2: 0000000000000002
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41287
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x1a_41287_nt!_??_::FNODOBFM::_string_[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Feb  8 13:21:54.226 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020813-12812-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:25:44.892[/B]
Probably caused by :[B]win32k.sys ( win32k!AllocateObject+14f )[/B]
BugCheck [B]1A, {41287, 588948c4, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041287, An illegal page fault occurred while holding working set synchronization.
    Parameter 2 contains the referenced virtual address.
Arg2: 00000000588948c4
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41287
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: [B]0x1a_41287_win32k!AllocateObject[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Feb  8 14:27:51.584 2013 (UTC - 5:00)**************************
[COLOR=RED][B]HECIx64.sys             Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
[COLOR=RED][B]SmartDefragDriver.sys   Fri Nov 26 04:29:40 2010 (4CEF7E04)[/B][/COLOR]
[COLOR=RED][B]speedfan.sys            Fri Mar 18 12:08:46 2011 (4D83838E)[/B][/COLOR]
[COLOR=RED][B]Rt630x64.sys            Wed Oct 19 08:12:55 2011 (4E9EBEC7)[/B][/COLOR]
e1i63x64.sys            Wed Feb 29 22:25:14 2012 (4F4EEC1A)
cbfs3.sys               Mon Apr  9 09:21:46 2012 (4F82E26A)
GEARAspiWDM.sys         Thu May  3 15:56:17 2012 (4FA2E2E1)
btfilter.sys            Fri Jun 29 03:00:07 2012 (4FED5277)
dump_storahci.sys       Wed Jul 25 22:30:35 2012 (5010ABCB)
avgrkx64.sys            Thu Sep 13 20:41:40 2012 (50527D44)
avgloga.sys             Thu Sep 20 21:23:51 2012 (505BC1A7)
avgldx64.sys            Mon Oct  1 21:05:50 2012 (506A3DEE)
nvlddmkm.sys            Tue Oct  2 14:21:13 2012 (506B3099)
avgidsha.sys            Sun Oct 14 21:22:54 2012 (507B656E)
avgidsdrivera.sys       Mon Oct 22 06:47:11 2012 (5085242F)
intelppm.sys            Mon Nov  5 22:55:02 2012 (50988A16)
avgmfx64.sys            Thu Nov 15 17:03:50 2012 (50A566C6)
avgwfpa.sys             Mon Nov 26 17:09:35 2012 (50B3E89F)
[/font]

Random BSOD

DanielFew

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One