System restarting eventid 41

philly

New Member
Messages
1
Hi all,

I am running Windows 8 Pro x64, the system occasionally restarts itself (it would BSOD I presume, if I turned off auto restart.

I am getting the following error in event viewer.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 06/02/2013 03:05:22
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: xxxxx
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-02-06T03:05:22.772142500Z" />
<EventRecordID>2417</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>phil-pc</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">307</Data>
<Data Name="BugcheckParameter1">0x1</Data>
<Data Name="BugcheckParameter2">0x780</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

Other things to note, I am running an ocz vertex SSD for Intel RST caching. Attached zip file with logs/dumps.

Many thanks
Phil :geek:
 

My Computer

System One

  • OS
    Windows 8 PRO x64
Event ID 41 isn't quite a BSOD - it's Windows saying "I know the system restarted, but I don't know why!"

The system reports don't show the SSD - are there any problems with it? Do you have any testing software to use with it?
Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 672.0 GB
Total Space: 953.5 GB
File System: NTFS
      Model: ST1000DM003-9YN162

      Drive: D:
      Model: TSSTcorp CDDVDW SH-224BB
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.02.9200.16384 (English), , 0 bytes

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SCDEmu.SYS Sun Nov 8 22:27:29 2009 (4AF78C21)
PowerISO Virtual Drive driver
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS

dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
http://www.carrona.org/drivers/driver.php?id=dc3d.sys

VMNET.SYS Fri Jul 8 03:43:55 2011 (4E16B53B)
VMware Virtual Network Driver
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS

vmnetadapter.sys Fri Jul 8 03:43:56 2011 (4E16B53C)
VMware virtual network adapter driver
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys

vmnetbridge.sys Fri Jul 8 03:44:44 2011 (4E16B56C)
VMware bridge driver
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys

vmci.sys Tue Jul 26 22:42:09 2011 (4E2F7B01)
VMware
http://www.carrona.org/drivers/driver.php?id=vmci.sys

hcmon.sys Tue Aug 30 02:05:35 2011 (4E5C7DAF)
VMware USB monitor
http://www.carrona.org/drivers/driver.php?id=hcmon.sys

vmnetuserif.sys Mon Nov 14 00:56:43 2011 (4EC0AD9B)
VMware network application interface driver
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys

vmx86.sys Mon Nov 14 02:18:14 2011 (4EC0C0B6)
VMware Virtualization Driver
http://www.carrona.org/drivers/driver.php?id=vmx86.sys

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Feb  5 22:04:45.830 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020613-6484-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 23:49:02.477[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13ca8 )[/B]
BugCheck [B]133, {1, 780, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000000780, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_ISR_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3430[/B]
  BIOS Version                  F12
  BIOS Release Date             04/25/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Feb  4 22:15:08.384 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020513-11171-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 11:52:48.030[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13ca8 )[/B]
BugCheck [B]133, {1, 780, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000000780, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_ISR_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3430[/B]
  BIOS Version                  F12
  BIOS Release Date             04/25/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Feb  1 05:43:03.931 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020113-7640-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 2:36:35.375[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13ca8 )[/B]
BugCheck [B]133, {1, 780, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000000780, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_ISR_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3430[/B]
  BIOS Version                  F12
  BIOS Release Date             04/25/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Feb  5 22:04:45.830 2013 (UTC - 5:00)**************************
[COLOR=RED][B]SCDEmu.SYS                  Sun Nov  8 22:27:29 2009 (4AF78C21)[/B][/COLOR]
[COLOR=RED][B]dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)[/B][/COLOR]
[COLOR=RED][B]VMNET.SYS                   Fri Jul  8 03:43:55 2011 (4E16B53B)[/B][/COLOR]
[COLOR=RED][B]vmnetadapter.sys            Fri Jul  8 03:43:56 2011 (4E16B53C)[/B][/COLOR]
[COLOR=RED][B]vmnetbridge.sys             Fri Jul  8 03:44:44 2011 (4E16B56C)[/B][/COLOR]
[COLOR=RED][B]vmci.sys                    Tue Jul 26 22:42:09 2011 (4E2F7B01)[/B][/COLOR]
[COLOR=RED][B]hcmon.sys                   Tue Aug 30 02:05:35 2011 (4E5C7DAF)[/B][/COLOR]
[COLOR=RED][B]vmnetuserif.sys             Mon Nov 14 00:56:43 2011 (4EC0AD9B)[/B][/COLOR]
[COLOR=RED][B]vmx86.sys                   Mon Nov 14 02:18:14 2011 (4EC0C0B6)[/B][/COLOR]
L1C63x64.sys                Wed Feb 15 01:55:09 2012 (4F3B56CD)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
EtronXHCI.sys               Fri Jul 20 03:15:46 2012 (500905A2)
EtronHub3.sys               Fri Jul 20 03:15:52 2012 (500905A8)
viahduaa.sys                Thu Aug  2 21:31:13 2012 (501B29E1)
igdkmd64.sys                Tue Aug 21 13:08:36 2012 (5033C094)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
[/font]
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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