BSOD - memory dump error/crash

i3rent · Feb 2, 2013

I haven't been able to catch the exact errors when it has happened but it has only started since I installed Windows 8. I assume it's some sort of driver issue but any help would be great.

Thanks in advance,

Brent

i3rent · Feb 4, 2013

usasma · Feb 6, 2013

Sorry for the delay in responding. I was looking at your topic a couple of days ago but was late for work. When I returned home from work I couldn't find it!

Please remove any overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized again.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956

Please remove RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7)

I suggest this for a free temperature monitor: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Please update:
LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
Logitech Gamepanel Virtual HID Device Driver
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

Please update:
LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
Logitech Keyboard
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

Please remove:
speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)
SpeedFan
http://www.carrona.org/drivers/driver.php?id=speedfan.sys

Please remove:
ALSysIO64.sys Sat Jul 9 20:27:45 2011 (4E18F201)
Core Temp - CPU temperature monitor
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys

Please remove:
RTCore64.sys Tue Sep 6 08:24:50 2011 (4E661112)
RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7)
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Feb  1 23:34:53.609 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020113-4875-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 14:31:19.238[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+2311c )[/B]
BugCheck [B]A0000001, {5, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]Unknown bugcheck code (a0000001)[/url]
Arguments: 
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xA0000001_atikmdag+2311c[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3503[/B]
 
Processor may be overclocked!
Expected Frequency:   3400
Actual Frequency:     3503
Overclock Ratio:      [color=red]1.03029[/color]
 
  BIOS Version                  0906
  BIOS Release Date             03/26/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 30 22:29:31.496 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\013013-4453-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 2:17:53.129[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )[/B]
BugCheck [B]E1, {fffff800d9ee43b4, 1, fffffa800798cfb0, fffffa800798cfb0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000E1]WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)[/url]
Arguments: 
Arg1: fffff800d9ee43b4, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000001, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa800798cfb0, workitem parameter
Arg4: fffffa800798cfb0, workitem address
BUGCHECK_STR:  0xE1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xE1_nt!IopProcessWorkItem[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3503[/B]
 
Processor may be overclocked!
Expected Frequency:   3400
Actual Frequency:     3503
Overclock Ratio:      [color=red]1.03029[/color]
 
  BIOS Version                  0906
  BIOS Release Date             03/26/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 14 09:25:52.459 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\011413-4062-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 0:00:07.092[/B]
Probably caused by :[B]ndis.sys ( ndis!ndisEnumerateFilterInstances+7e )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88001972afe, fffff880061603e8, fffff8800615fc20}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88001972afe, The address that the exception occurred at
Arg3: fffff880061603e8, Exception Record Address
Arg4: fffff8800615fc20, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_ndis!ndisEnumerateFilterInstances[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3503[/B]
 
Processor may be overclocked!
Expected Frequency:   3400
Actual Frequency:     3503
Overclock Ratio:      [color=red]1.03029[/color]
 
  BIOS Version                  0906
  BIOS Release Date             03/26/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Feb  1 23:34:53.609 2013 (UTC - 5:00)**************************
[COLOR=RED][B]LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)[/B][/COLOR]
[COLOR=RED][B]LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)[/B][/COLOR]
[COLOR=RED][B]speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)[/B][/COLOR]
[COLOR=RED][B]ALSysIO64.sys               Sat Jul  9 20:27:45 2011 (4E18F201)[/B][/COLOR]
[COLOR=RED][B]RTCore64.sys                Tue Sep  6 08:24:50 2011 (4E661112)[/B][/COLOR]
athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
xusb22.sys                  Wed Jul 25 22:26:57 2012 (5010AAF1)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
RTKVHD64.sys                Tue Aug  7 06:49:39 2012 (5020F2C3)
e1c63x64.sys                Fri Aug 10 18:40:50 2012 (50258DF2)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
LGSUsbFilt.Sys              Wed Aug 22 18:26:33 2012 (50355C99)
LGSHidFilt.Sys              Wed Aug 22 18:27:24 2012 (50355CCC)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
AtihdW86.sys                Wed Dec 12 12:20:30 2012 (50C8BCDE)
atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jan 14 09:25:52.459 2013 (UTC - 5:00)**************************
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
AtihdW86.sys                Tue Aug 21 22:26:37 2012 (5034435D)
atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
[/font]

BSOD - memory dump error/crash

i3rent

New Member

My Computer

System One

i3rent

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One