Windows 8 and 8.1 Forums

Crash, No boot after then lock up - Dump attached

  1. #1

    Crash, No boot after then lock up - Dump attached

    Hello Guys,,

    I am new to the forum and this is my second post. My home built rig (see systemspec for details) is about 4 years old and has been overclocked since day onewith no problems. I decided to install a fresh format/install of Windows 8 pro64bit (see below for history) on a new Samsung SSD 840 Pro 512GB harddrive. The rest of the hardware and settings are exactly the same apartfrom the extra hard drive. I used to run Vista 32bit.

    I installed it on Saturday 19th January 2013 and it ran fine for a week, Ispent the whole of that weekend (18hrs each day), benchmarking, testing,installing software, adjusting settings and installing/setting upmany metro apps. The following week after work I was finishing offinstalling software etc etc from 6pm to 4am in the morning to thisSaturday pm just gone (26th Jan) so it had had plenty of use whilst Ihad virtually no sleep!!

    At 8.30pm (1 week later) I had finally finished the reinstall apart frominstalling some games and was feeling really pleased with my refreshed PCwhen I got the modern Windows 8 version of the BSD, it said somethingabout it going wrong and started to reboot, the system failed to boot andsaid it needed to do a refresh but some apps would be lost, I wasn't keento do that as I'd just spent all that time reinstalling everything.

    I restarted the PC several times and noticed that my d: drive (just a backupdrive with "My Pictures" on) was missing from the ACHI BIOS uponboot, I unplugged the computer and tried several more boot attempts and eventuallyit started and the D; drive returned. Windows seemed to survive except some ofmy neatly organized start menus were jumbled up, my media libraries were corruptand would not open and Photo Gallery would not open but I suspect this wassomething to do with the media library corruption.

    I then spent the next few days benchmarking and torture testing the computer,running Hard drive tests (Hutil from Samsung) and checking smart data of the disappearingdrive these could not find any drive errors and the drive has beenfine ever since. The smart data errors I already had changed from the crash soI suspect that the d: was doing something media related when thecrash reoccurred. The errors were 01/01/2013 - D:\Damaged sectors=2---- Calibration failures=32, and after checking after crash 26/01/2013 -D:\Damaged sectors=3 ---- Calibration failures=34. The extra errors could haveoccurred at any time since 1/01/2013. The Samsung software still passes thedrive and the SMART data give the overall fitness for this drive is 90%and the overall performancefor this drive is 90%.

    Anyway I thought this was just a one off but in the early hours of this morningthe desktop froze solid, the mouse would not move and the clock stopped, I gaveit 30 minutes before hitting the reset switch. I just hope this is not going tobe a regular occurrence.

    I am using the same software but updated to the latest versions from my oldVista install and have downloaded the latest drivers 64 bit for everything. Iwonder if someone would be so kind as to look at my Dump file logs to see ifthere is anything that could be causing this. I don't mind the odd crash butnot when the computer won't start, I found Vista to be a bit slow but in the 4years since I built my system it never failed to boot and it was rock solidwith the odd crash.

    This is notrelated to fault but just a few early thought s about WIn 8:-
    I think thiswebsite is going to be very useful for my transition to Windows 8. Got to say Itried the preview release of Windows 8 and hated it with a passion so much so Ideleted in within 30 minutes. I tried another install a few months later afterfinding out that Microsoft was letting users upgrade for ฃ25 so I thought I'dgive it another go. I still found it frustrating but tried a few of the StartMenu apps and warmed to it. After having it installed for a week with theStart8 Start button app which gives you the best of both worlds I'm starting tolove it, I purchased a SAMSUNG SSD 840 Pro 512 GB and did a freshformat/install it's really quick but I just hope this crashing doesn'tcontinue.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Do you still need help with this? If so, please post back and I'll see what assistance I can provide.

    Please also do this:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  3. #3

    My computer has been ok for the last week so I suspect the crashes were one off's.

    Thanks for the offer, I'll update if the problems return.

      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I'm subscribed to this topic, so if you get problems just post here and I'll be notified by email.

    Good luck!
      My System SpecsSystem Spec

  5. #5

    Hello USASMA,

    I must have spoke to soon, my bloody Windows 8 is playing up again. It's not crashing but I've only noticed tonight and it's 3.30am and I really must go to bed, this bloody computer is going to be the death of me!!

    When I boot in to the desktop it seems to freeze, half my gadgets load, If I then double click internet explorer it doesn't load, if I click it several more times nothing happens for about 1-2 minutes then I will get several copies of internet explorer open at the same time, also the rest of the gadgets will load at exactly the same time. I can open windows explorer and control panel etc

    I suspect a driver is the cause, do you know of a way to log the boot times of each driver so I can see which one is causing the problem, I did install an update for FreeStudio a few days ago and I have reinstalled Virtual PC (same version as before), I'll uninstall them tomorrow.

    I can't believe how unreliable this operating system is, I have spent the last 2 weeks with only 3-4 hours sleep because everytime I think that I'm 100% happy I start to use and enjoy it as normal then something like this happens.

    I will upload the dump files again, i'm not sure they will be any use as the computer didn't crash. If you know a way of logging boot times I might be able to suss it myself.

    Thanks for you offer of help

      My System SpecsSystem Spec

  6. #6

    Hello again,

    I've uninstalled virtual box and it now boots fine which is strange.

    I first installed it 2 weeks ago and I had no problems, at the weekend I decided to set up my virtual machines from my Vista install and some of the older ones didn't work so I decided to uninstall and reinstall VirtualBox.

    I checked that the version I had was still the latest version and reinstalled it.

    Last night (2 days later) the problems started with my computer hanging at the windows 8 desktop screen for 2-5 minutes before I could open Internet explorer straight after boot up. This was with VirtualBox not running so I presume it's one of the drivers causing the problem.

    It seems strange that it was ok until I reinstalled it.

    Would it be possible for you to look at my dump files from my last post to see if you can see anything wrong i'd be very grateful because this computer is becoming a complete nightmare using windows 8, I want to stick with it but with only 2-3 hours sleep a night for the last 2.5 weeks sorting out a new daily problem, I can't really take much more. At this rate I'll be single too!!, lol


      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    OK, here's the full analysis........

    Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    - Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
    10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives:
    While we are troubleshooting, please stop the overclock. Feel free to resume it once the system has been stabilized.

    Please remove the older CD/DVD program associated with afc.sys and cdrbsdrv.SYS - most likely a program related to B's Recorder GOLD by B.H.A. Corporation Those 2 drivers date from 2006 and aren't likely to be compatible with Win8

    Please uninstall Gigabyte's EasyTune6 (ET6) and EasySaver utilities as they are known to cause BSOD issues on some Windows systems. The drivers for these programs are: GVTDrv64.sys and gdrv.sys

    Please update your Intel storage drivers (Intel Rapid Storage Technology(RST)) from the Intel download center: Intel Download Center Currently you have the 2009 version of iaStor.sys installed - and I've suggested above that SSD's need to be paired with storage controller drivers that date from 2012 or later.

    As you've related, the Virtual Box stuff may be a contributor to this problem - and some of it's drivers are present in this memory dump. I'd suggest uninstalling it until the BSOD issues are fixed. Then, once the system is stable, try installing it and testing it to see if it causes the BSOD's to come back. The key here is to only add one new thing at a time, and to test it for a week or two before adding another.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E)

    afcdp.sys Wed Jul 20 10:46:03 2011 (4E26EA2B)
    Acronis File Level CDP Kernel Helper

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters

    The following is for informational purposes only.
    **************************Sat Jan 26 15:27:35.462 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012613-9328-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 0:03:50.133
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    Probably caused by :iaStor.sys ( iaStor+6bfb )
    BugCheck 133, {0, 283, 282, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000283, The DPC time count (in ticks).
    Arg3: 0000000000000282, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x133_DPC_iaStor+6bfb
    CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
    MaxSpeed:     2660
    CurrentSpeed: 3304
    Processor may be overclocked!
    Expected Frequency:   2660
    Actual Frequency:     3304
    Overclock Ratio:      1.24211
      BIOS Version                  F4
      BIOS Release Date             07/25/2008
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  EX38-DS5
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Jan 26 15:27:35.462 2013 (UTC - 5:00)**************************
    cdrbsdrv.SYS                Mon Feb 20 05:15:35 2006 (43F996C7)
    Afc.sys                     Wed Jul 12 01:48:20 2006 (44B48D24)
    GVTDrv64.sys                Tue Sep  5 03:10:02 2006 (44FD22CA)
    gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)
    iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)
    speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
    afcdp.sys                   Wed Jul 20 10:46:03 2011 (4E26EA2B)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    tib_mounter.sys             Thu Jul 12 07:27:34 2012 (4FFEB4A6)
    fltsrv.sys                  Mon Jul 30 04:45:25 2012 (501649A5)
    snapman.sys                 Fri Aug 10 05:14:04 2012 (5024D0DC)
    tdrpman.sys                 Tue Aug 21 13:28:34 2012 (5033C542)
    LHidFilt.Sys                Tue Sep 18 05:26:53 2012 (50583E5D)
    LMouFilt.Sys                Tue Sep 18 05:26:58 2012 (50583E62)
    LUsbFilt.Sys                Tue Sep 18 05:27:01 2012 (50583E65)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    nvlddmkm.sys                Fri Nov 30 22:24:02 2012 (50B97852)
    VBoxNetFlt.sys              Wed Dec 19 08:47:16 2012 (50D1C564)
    VBoxNetAdp.sys              Wed Dec 19 08:47:17 2012 (50D1C565)
    VBoxUSBMon.sys              Wed Dec 19 08:47:17 2012 (50D1C565)
    VBoxDrv.sys                 Wed Dec 19 08:48:25 2012 (50D1C5A9)
      My System SpecsSystem Spec

  8. #8


    Just a quickie as I'm off to the gym to relieve some frustration out. Would you recommend DriverAgent - Device Driver Downloads, Updates, and Scans for updating drivers and can I just trust the drivers it offers me?, it's showing drivers from the Gigabyte site for my motherboard which isn't showing up on my Motherboard drivers page .

    I'll send a proper reply later tonight, thanks again for your help, I owe you a pint!!

      My System SpecsSystem Spec

  9. #9

    Hello Again USAsma (John?),

    I have spent all evening updating drivers using DriverAgent - Device Driver Downloads, Updates, and Scans. The only drivers showing out of date now is a Intel(R) 82802 Firmware Hub Device which I think might be my Logitech USB hub, it does not give an updated driver and the other one is what you asked me to update the Intel(R) ICH9R/DO/DH SATA AHCI Controller, the driver it offer is the same as what I have got. I have been to the Intel sight and used their update section where it detects my hard where and it's telling me that I'm up to date. It looks like the 4/6/09 is going to have to do unless you can suggest a source for getting a modified driver.

    I have going to leave VirtualBox uninstalled and give VMware a try when all these problems are sorted.

    My BIOS is the latest one listed on the Gigabyte website, the motherboard is 4.5 years old now, my PSU is a Corsair HX520W (520W) I have checked the voltage and the 5 and 12 volt lines stay steady.

    I updated the firmware of my SSD straight out of the box, I'm going to stick with the SSD as my boot drive for the time being as it cost ฃ370 and if it came down to it I'd rather reinstall Vista and keep my SSD boot drive because that was the reason I upgraded.

    I have uninstalled Nero Express as it was very old, I think the out dated CD drivers might have had something to do with that.

    I'm going to leave Easytune 6 on for the time being as it's controlling my fans, it is the latest version B12.1122.1 - 22/11/2012 and says it's for Win 8 64bit. If problems continue then I will have to for test purposes.

    As I said earlier my rapid storage drivers are the most recent one available of this old-ish motherboard.

    I have the latest version of Acronis True image 2013 and there are no updates available.

    I will post pictures of Driver Agent screen so you can see all my drivers. I'll update the thread if I get more problems, please advise about the ICH9R ACHI driver if you know of a more modern version.

    Thanks again


    Attachment 16120

    Attachment 16121

    Attachment 16122
      My System SpecsSystem Spec

  10. #10

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I don't trust the results from driver updater programs.
    But, having not used one in a long time, I tried this one.
    Here's what I found:

    It does not identify outdated drivers properly. In particular, I have the 2005 version of ASACPI.sys (the Asus ATK0110 ACPI Utility driver) on my system. It is a known cause of BSOD's on a lot of other systems - so I leave it on mine for research purposes. Driver Agent specifically said that the 2005 version was good - when there is a 2009 version available for my motherboard on the Asus website.

    Also, they want you to pay to update drivers (unless I missed the "free link" somewhere). It isn't necessary to do this as the downloads are free from the manufacturer's. Also, their listings are (IMO) deliberately deceiving - as most of the drivers listed are chipset drivers and they (the chipset drivers) can all be updated with one download.

    As for the rest of the issues - let's see if the BSOD's have stopped. If so, there's no need to do more.
    Have you checked the date on the iaStor.sys driver? It's located in C:\Windows\System32\drivers

    If it's still from 2009, please try the AHCI driver from this page (it's the 7th one down from the top):
    If it won't install, then try the RAID driver on that page (it's the 3rd one down from the top)
    If it won't install, then post back and I'll do more research.

    Good luck!
      My System SpecsSystem Spec

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Crash, No boot after then lock up - Dump attached

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