Random Restarts

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Hello All,

My Windows 8 PC has been doing lots of random restarts by itself. It only ever restarts when I am away from the computer and has never done while I am using. Because I am not on the computer when it does it, I have not seen many of the crashes. From the ones I have seen, the BSoD is always there but I am not sure it always appears. I have attached the log files.

Thanks in advance,
Isaac
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
Go in the devices manager , view , show hidden device and look for AODDriver item. Is there a yellow exclamation mark in front of it ?
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
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topgundcp said:
Go in the devices manager , view , show hidden device and look for AODDriver item. Is there a yellow exclamation mark in front of it ?
Click to expand...

I can't actually find AODDriver anywhere in device manager... is this a problem?
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
In your ZIP file DriverList.txt there are 2 versions of AODDriver4.01 and AODDriver4.2. Apparently when you updated the driver for your Video via Windows Update, it did not do a clean install and left the old driver in there and if you look in the Event log, there are a lot of errors pointing to this.

In Device Manager, Did you expand all the branches and look through the list ? Did you see anything with an exclamation mark ?
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
The only thing with an exclamation mark around it was 'Unknown Device'. I have attached a screenshot.View attachment 15622
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
  1. Download Autoruns for Windows
  2. Right click on the unknown device and uninstall it, do not reboot
  3. Run autorun and select the ''Everything'' Tab , you should see in the list autorunEntry the AODDriver line in error with no file path. delete it.
  4. Reboot
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
topgundcp said:
  1. Download Autoruns for Windows
  2. Right click on the unknown device and uninstall it, do not reboot
  3. Run autorun and select the ''Everything'' Tab , you should see in the list autorunEntry the AODDriver line in error with no file path. delete it.
  4. Reboot
Click to expand...

I should presumably delete the older version, 4.01, yes?
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
Yes and please report back if it fixed the problem.
 
Last edited:

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
The AODDriver 4.01 is gone now but the 'Unknown Device' in the device manager is still there. Is that OK?
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
That means there's one device in your system does not have a driver, it will not crash your system but it makes that device unusable. Can you right click on it and click on Update Driver to see if Windows can identify and update it.

If it cannot identify the device, press Win+X->System then click on Windows Updates then Check for updates to see if Windows Updates can detect the driver for it.

BTW, does your system crash anymore ?
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
I've done both of those update techniques but Windows still can't find it... very puzzling :think:

I will tell you if it crashes again. The time between the crashes usually ranges from 1-17 days so I will keep you updated. Thanks for all your help with the crashes!
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
I've done both of those update techniques but Windows still can't find it... very puzzling :think:
Click to expand...

Unknown Driver is hard to identify because they don't tell you which device associated with it. However, another technique is to download a trial version of any driver scanner, for example: Uniblue DriverScanner 2013 - Download Software, Update PC Drivers and install it then run. It will tell you which driver needs to be updated but it won't update for you since it's a trial version but at least it will help you to identify the driver which you can download and install it yourself.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
The software just told me that all of my driver are 'ancient' which I know is not the case with all of them that it said (I updated my graphics card driver very recently) and didn't really help me to find out what the 'Unknown Device' is... do you have any other suggestions?
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
Uninstall Driver Scanner then try Driver Genius
and that's all I can think of for now.

By any chance, did you also install the chipset drivers for your MB ?
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
I'm slightly wary of some of the driver softwares. I think the problem is with a USB device; not the motherboard due to this:View attachment 15674
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Ah, ok, I will try to dig out some of my motherboard driver CD's and get back to you on that...
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
I've found my motherboard on the Asus website along with lots of driver downloads here but don't know which one to download... can you help?
 

My Computer

System One

  • OS
    Windows 8 Pro WMC X64
    CPU
    AMD Phenom II X4 960T
    Motherboard
    ASUSTeK Computer INC. M5A78L-M/USB3 (AM3R2)
    Memory
    16.0 GB Dual-Channel DDR3
    Graphics Card(s)
    AMD Radeon 6670HD
    Sound Card
    VIA High Definition Audio
    Monitor(s) Displays
    S240HL
    Screen Resolution
    1920x1080px
    Hard Drives
    932GB Seagate ST31000528AS ATA Device (SATA)
    Internet Speed
    30MbS Virgin Media Fiber Optic
I look at another link ASUSTeK Computer Inc. -Support- Drivers and Download M5A78L-M/USB3 and the chipset driver they use is the same version, however they don't have an updated driver for Windows 8 yet but you can use the driver for Windows 7 instead. If you decide to install the Windows 7 chipset driver, either make a backup system image or create a restore point first just in case anything goes wrong then you can reverse back.

I also think this unknown driver is for the USB3 ports on your MB so once you install the chipset driver, the unknown device will goes away. However, if you are not using any USB3 device then just leave it alone until they have an update for Windows 8.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
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