Windows 8 and 8.1 Forums

Crashes (not BSOD)

  1. #1

    Posts : 2
    Windows 8 64 Bit


    I had a desktop built recently (not by me, put together by the store), and ever since I have had it I have been experiencing random crashes during gameplay, web-surfing, word-processing, video watching, basically anything. The crash screen is blue, with jagged white lines across it, slightly vibrating on the bottom of the screen. It also causes my speakers to let out a consistent loud static noise, till the PC force restarts itself. I have updated all my drivers to the latest version, including my BIOS. When this happens during games it is always the blue screen with jagged white lines, but outside games it is either that screen or a BSOD screen with the message WHEA_UNCORRECTABLE_ERROR

    By looking through the advice on the threads on this sub-board, I used event viewer to see what was running when my PC crashed.

    12:59:15 - The Software Protection Service has started
    12:59:45 - Successfully scheduled Software Protection service for re-start at 2113-01-02T13:59:45Z. Reason: RulesEngine.
    12:59:45 - The Software Protection service has stopped.

    And my PC crashed right after that. Not sure what to do with this information, as I'm not as tech-savvy as you guys.

    I've also got attached the files gathered by the SF Diagnostic Tool.

    Any advice would be much appreciated. I've been tearing my hair out over this.


    Last edited by Sil3ntz; 26 Jan 2013 at 18:33. Reason: Made info slightly clearer

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    - Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
    10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives:
    AVG had some issues with Win8 back in the Release Preview days. Please uninstall AVG and install a freshly downloaded copy to test (Immediately update and scan the system after installation).

    Start with the free hardware diagnostics: Hardware Diagnostics
    Please monitor your system temps with this free utility: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
    Post back with the results and we'll move on from there.

    The following is for informational purposes only.
    **************************Sat Jan 26 08:56:03.642 2013 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012713-10515-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 1:39:46.317
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa801c08a028, fe200000, 21136}
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa801c08a028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fe200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000021136, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME: System
    CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3510
      BIOS Version                  1604
      BIOS Release Date             12/21/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Jan 26 08:56:03.642 2013 (UTC - 5:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
    asahci64.sys                Tue Jul 17 23:15:00 2012 (50062A34)
    rtwlane.sys                 Wed Jul 25 06:21:57 2012 (500FC8C5)
    asmtxhci.sys                Mon Aug 20 08:28:15 2012 (50322D5F)
    asmthub3.sys                Mon Aug 20 08:28:29 2012 (50322D6D)
    avgfwd6a.sys                Tue Sep  4 04:31:15 2012 (5045BC53)
    avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
    avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
    atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
    atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
    avgldx64.sys                Mon Oct  1 21:05:50 2012 (506A3DEE)
    avgidsha.sys                Sun Oct 14 21:22:54 2012 (507B656E)
    avgidsdrivera.sys           Mon Oct 22 06:47:11 2012 (5085242F)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    avgmfx64.sys                Thu Nov 15 17:03:50 2012 (50A566C6)
    dump_iaStorA.sys            Mon Nov 19 15:09:40 2012 (50AA9204)
    iaStorA.sys                 Mon Nov 19 15:09:40 2012 (50AA9204)
    e1c63x64.sys                Mon Nov 26 14:40:36 2012 (50B3C5B4)
    avgwfpa.sys                 Mon Nov 26 17:09:35 2012 (50B3E89F)
    rtwlane.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8 64 Bit

    My Powersupply is a Corsair GS 800W. Less than a month old.

    I'm a bit confused on how to use HWiNFO64. Do I just leave it running then save a report?

    Edit: Think I figured it out, how long do you want me to leave sensors running for?
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Doesn't matter, just generate a report for us to have a look at. If anything looks hot, we'll suggest further stress tests with temperature monitoring.
      My System SpecsSystem Spec

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