BSOD after updates multiple times, restarts, then fine

craftykt22

New Member
Messages
8
Hi,
Every time I install updates my brand new computer randomly gives me the BSOD and restarts 5 or 6 times, and is then fine for awhile. I have attached my files according to the posting directions . Please help.
 

My Computer

System One

  • OS
    windows8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    hp envy
Welcome to EightForums.

Code:
Start Menu\Programs\AVG    Public:Start Menu\Programs\AVG    PublicStart Menu\Programs\Norton Internet Security    Public:Start Menu\Programs\Norton Internet Security    Public
You are using two antivirus app;s, this will create serious problems. Please remove them with their removal tools.

Enable the default antivirus - Windows Defender after removal of the above.

Perform a clean boot:
Perform a System File Check:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 3B, {c0000005, fffff88001a859d2, fffff8801a147b80, 0}


Probably caused by : tcpip.sys ( tcpip!TcpCreateListenerWorkQueueRoutine+ba )


Followup: MachineOwner
---------


1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001a859d2, Address of the instruction which caused the bugcheck
Arg3: fffff8801a147b80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.


Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


FAULTING_IP: 
tcpip!TcpCreateListenerWorkQueueRoutine+ba
fffff880`01a859d2 48898118020000  mov     qword ptr [rcx+218h],rax


CONTEXT:  fffff8801a147b80 -- (.cxr 0xfffff8801a147b80)
rax=fffffa800711e550 rbx=fffffa800711e460 rcx=0000000000000000
rdx=fffffa800445bb40 rsi=fffffa800711e460 rdi=0000000000000001
rip=fffff88001a859d2 rsp=fffff8801a148580 rbp=fffff8801a148680
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8004550550
r11=fffffa80091a37b0 r12=fffffa800711e4a8 r13=0000000000000000
r14=0000000000000000 r15=0000000000000004
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
tcpip!TcpCreateListenerWorkQueueRoutine+0xba:
fffff880`01a859d2 48898118020000  mov     qword ptr [rcx+218h],rax ds:002b:00000000`00000218=????????????????
Resetting default scope


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


BUGCHECK_STR:  0x3B


PROCESS_NAME:  wmpnetwk.exe


CURRENT_IRQL:  0


LAST_CONTROL_TRANSFER:  from fffff88001a85687 to fffff88001a859d2


STACK_TEXT:  
fffff880`1a148580 fffff880`01a85687 : fffffa80`0711e460 fffffa80`0711e460 fffff880`1a148780 fffffa80`091a37b0 : tcpip!TcpCreateListenerWorkQueueRoutine+0xba
fffff880`1a1486c0 fffff880`03650fca : 00000000`03a31e10 fffffa80`05ea5840 00000000`00000010 fffffa80`05839010 : tcpip!TcpCreateListener+0x1cb
fffff880`1a148760 fffff880`03651248 : fffffa80`06cf2c80 fffff880`1a148b80 00000000`00000000 00000000`00000014 : afd!AfdTLListen+0x8a
fffff880`1a148800 fffff800`87ce33cf : fffffa80`05839010 fffffa80`06cf2c80 fffffa80`05839010 00000000`00000001 : afd!AfdStartListen+0x248
fffff880`1a148890 fffff800`87ce3d56 : 7fffffff`ffffffff 0000007f`3e23f188 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x7dd
fffff880`1a148a20 fffff800`878fe353 : 00000000`00000000 fffffa80`08b13bf0 fffff6fb`7dbed078 fffff6fb`7da0ffd8 : nt!NtDeviceIoControlFile+0x56
fffff880`1a148a90 000007fe`dd232c5a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
0000007f`3e74f2e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`dd232c5a




FOLLOWUP_IP: 
tcpip!TcpCreateListenerWorkQueueRoutine+ba
fffff880`01a859d2 48898118020000  mov     qword ptr [rcx+218h],rax


SYMBOL_STACK_INDEX:  0


SYMBOL_NAME:  tcpip!TcpCreateListenerWorkQueueRoutine+ba


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: tcpip


IMAGE_NAME:  tcpip.sys


DEBUG_FLR_IMAGE_TIMESTAMP:  505ab2ec


STACK_COMMAND:  .cxr 0xfffff8801a147b80 ; kb


BUCKET_ID_FUNC_OFFSET:  ba


FAILURE_BUCKET_ID:  0x3B_tcpip!TcpCreateListenerWorkQueueRoutine


BUCKET_ID:  0x3B_tcpip!TcpCreateListenerWorkQueueRoutine


Followup: MachineOwner
---------
Let us know the results.
 

My Computer

System One

  • OS
    Windows 7 Home Premium 64 Bit
    Computer type
    PC/Desktop
I downloaded the avg remover and opened it, a black small screen appears with computer language in it, plus a window saying "this will remove all avg files etc. click ok to proceed" then I click ok and nothing happens? I will try norton now.
 

My Computer

System One

  • OS
    windows8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    hp envy
Download and ran the Revo uninstaller, AVG does not show up as an installed program and I tried Hunter mode and drag and drop mode but wouldn't recognize AVG2013?
 

My Computer

System One

  • OS
    windows8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    hp envy
That's weird.

Does AVG show up in add remove programs from control panel?
 

My Computer

System One

  • OS
    Windows 7 Home Premium 64 Bit
    Computer type
    PC/Desktop
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