BSOD

hardcorey · Jan 25, 2013

I've been getting random BSOD's while playing video games on my computer recently. I've tried to use the integrated memory and hard drive scanner but both came back clean. Attached is my SF diagnostic zip.

usasma · Jan 26, 2013

Nothing appears real clear-cut in the memory dumps. I'll review the rest of the reports this afternoon (I'm late for work right now). Please run Driver Verifier according to these instructions: Driver Verifier Settings

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

pcouffin.sys Tue Dec 5 09:39:30 2006 (457584A2)
low level access layer for CD devices (A part of many different CD/DVD burning programs)
http://www.carrona.org/drivers/driver.php?id=pcouffin.sys

lmimirr.sys Tue Apr 10 18:32:45 2007 (461C108D)
RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
http://www.carrona.org/drivers/driver.php?id=lmimirr.sys

RaInfo.sys Fri Jan 4 13:57:14 2008 (477E818A)
LogMeIn/RemotelyAnywhere Kernel Information Provider
http://www.carrona.org/drivers/driver.php?id=RaInfo.sys

LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys

vnaap.sys Mon Dec 29 07:10:44 2008 (4958BE44)
an unknown product from Check Point technologies named "vna" (without the quotes) Likely ZoneAlarm
http://www.carrona.org/drivers/driver.php?id=vnaap.sys

emupia2k.sys Thu Mar 18 08:17:45 2010 (4BA219E9)
Creative E-mu Plug-in Architecture Driver
http://www.carrona.org/drivers/driver.php?id=emupia2k.sys

ctsfm2k.sys Thu Mar 18 08:17:48 2010 (4BA219EC)
Creative SoundFont Management Device Driver
http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys

ctoss2k.sys Thu Mar 18 08:17:56 2010 (4BA219F4)
Creative OS Services Driver
http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys

ha10kx2k.sys Thu Mar 18 08:17:59 2010 (4BA219F7)
Creative Hardware Abstract Layer Driver
http://www.carrona.org/drivers/driver.php?id=ha10kx2k.sys

hap16v2k.sys Thu Mar 18 08:18:03 2010 (4BA219FB)
Creative Audio card drivers
http://www.carrona.org/drivers/driver.php?id=hap16v2k.sys

ctaud2k.sys Thu Mar 18 08:18:42 2010 (4BA21A22)
Creative Audio Driver (WDM)
http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys

ctprxy2k.sys Thu Mar 18 08:18:45 2010 (4BA21A25)
Creative Audio Driver (WDM)
http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys

COMMONFX.SYS Thu Mar 18 08:19:04 2010 (4BA21A38)
Creative Technology Common FX Plug-in driver
http://www.carrona.org/drivers/driver.php?id=COMMONFX.SYS

CTAUDFX.SYS Thu Mar 18 08:19:07 2010 (4BA21A3B)
Creative Technology SB FX Plug-in driver
http://www.carrona.org/drivers/driver.php?id=CTAUDFX.SYS

CTSBLFX.SYS Thu Mar 18 08:19:13 2010 (4BA21A41)
Creative Technology SB FX Plug-in driver
http://www.carrona.org/drivers/driver.php?id=CTSBLFX.SYS

ctac32k.sys Thu Mar 18 08:20:26 2010 (4BA21A8A)
Creative Audio Driver
http://www.carrona.org/drivers/driver.php?id=ctac32k.sys

k57nd60a.sys Wed Oct 19 16:17:36 2011 (4E9F3060)
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Jan 25 20:08:22.984 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012513-7718-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:44:43.620[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )[/B]
BugCheck [B]7F, {8, fffff880009c7cb0, fffff8801ef6dfe0, fffff80212930cea}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff880009c7cb0
Arg3: fffff8801ef6dfe0
Arg4: fffff80212930cea
BUGCHECK_STR:  0x7f_8
PROCESS_NAME: [B]Client.exe[/B]
FAILURE_BUCKET_ID: [B]TRAP_FRAME_RECURSION[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  P2.00
  BIOS Release Date             07/13/2012
  Manufacturer                  To Be Filled By O.E.M.
  Product Name                  To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 25 18:39:54.180 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012513-7453-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 0:07:46.816[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )[/B]
BugCheck [B]7F, {8, fffff802df8d9e70, fffff8801d1d6fa0, fffff802dfacccc7}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff802df8d9e70
Arg3: fffff8801d1d6fa0
Arg4: fffff802dfacccc7
BUGCHECK_STR:  0x7f_8
PROCESS_NAME: [B]Client.exe[/B]
FAILURE_BUCKET_ID: [B]TRAP_FRAME_RECURSION[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  P2.00
  BIOS Release Date             07/13/2012
  Manufacturer                  To Be Filled By O.E.M.
  Product Name                  To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 25 18:31:45.291 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012513-7828-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]1 days 9:12:22.928[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )[/B]
BugCheck [B]7F, {8, fffff88001865cb0, fffff8801ebbffa0, fffff800c3f21cc7}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: fffff88001865cb0
Arg3: fffff8801ebbffa0
Arg4: fffff800c3f21cc7
BUGCHECK_STR:  0x7f_8
PROCESS_NAME: [B]Client.exe[/B]
FAILURE_BUCKET_ID: [B]TRAP_FRAME_RECURSION[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  P2.00
  BIOS Release Date             07/13/2012
  Manufacturer                  To Be Filled By O.E.M.
  Product Name                  To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Jan 25 20:08:22.984 2013 (UTC - 5:00)**************************
[COLOR=RED][B]pcouffin.sys                Tue Dec  5 09:39:30 2006 (457584A2)[/B][/COLOR]
[COLOR=RED][B]lmimirr.sys                 Tue Apr 10 18:32:45 2007 (461C108D)[/B][/COLOR]
[COLOR=RED][B]RaInfo.sys                  Fri Jan  4 13:57:14 2008 (477E818A)[/B][/COLOR]
[COLOR=RED][B]LMIRfsDriver.sys            Mon Jul 14 12:26:56 2008 (487B7E50)[/B][/COLOR]
[COLOR=RED][B]vnaap.sys                   Mon Dec 29 07:10:44 2008 (4958BE44)[/B][/COLOR]
[COLOR=RED][B]emupia2k.sys                Thu Mar 18 08:17:45 2010 (4BA219E9)[/B][/COLOR]
[COLOR=RED][B]ctsfm2k.sys                 Thu Mar 18 08:17:48 2010 (4BA219EC)[/B][/COLOR]
[COLOR=RED][B]ctoss2k.sys                 Thu Mar 18 08:17:56 2010 (4BA219F4)[/B][/COLOR]
[COLOR=RED][B]ha10kx2k.sys                Thu Mar 18 08:17:59 2010 (4BA219F7)[/B][/COLOR]
[COLOR=RED][B]hap16v2k.sys                Thu Mar 18 08:18:03 2010 (4BA219FB)[/B][/COLOR]
[COLOR=RED][B]ctaud2k.sys                 Thu Mar 18 08:18:42 2010 (4BA21A22)[/B][/COLOR]
[COLOR=RED][B]ctprxy2k.sys                Thu Mar 18 08:18:45 2010 (4BA21A25)[/B][/COLOR]
[COLOR=RED][B]COMMONFX.SYS                Thu Mar 18 08:19:04 2010 (4BA21A38)[/B][/COLOR]
[COLOR=RED][B]CTAUDFX.SYS                 Thu Mar 18 08:19:07 2010 (4BA21A3B)[/B][/COLOR]
[COLOR=RED][B]CTSBLFX.SYS                 Thu Mar 18 08:19:13 2010 (4BA21A41)[/B][/COLOR]
[COLOR=RED][B]ctac32k.sys                 Thu Mar 18 08:20:26 2010 (4BA21A8A)[/B][/COLOR]
[COLOR=RED][B]k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)[/B][/COLOR]
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
RTKVHD64.sys                Tue Aug  7 06:49:39 2012 (5020F2C3)
vsdatant.sys                Mon Aug 13 09:50:44 2012 (50290634)
rzudd.sys                   Tue Sep 18 02:21:55 2012 (50581303)
igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
rzvkeyboard.sys             Tue Oct  9 23:13:32 2012 (5074E7DC)
rzdaendpt.sys               Tue Oct  9 23:13:35 2012 (5074E7DF)
sthid.sys                   Fri Oct 19 01:28:41 2012 (5080E509)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
nvlddmkm.sys                Sun Nov 18 06:10:12 2012 (50A8C214)
[/font]

hardcorey · Jan 26, 2013

Hey, thanks for your help. I actually think I got it working now. It turns out it was a problem specific to the application I was running and how it was delivering sound to my audigy soundcard. I activated software sound and don't seem to have the problem anymore.

usasma · Jan 26, 2013

Glad to hear it. Here's the rest of the analysis "just in case":

Only about 5% free space on your C: drive. Please maintain 15% free space on all hard drives in order to maintain optimum performance.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956

These devices aren't installed:

Not Available ACPI\INT33A0\0 The drivers for this device are not installed.

Not Available PCI\VEN_1102&DEV_7003&SUBSYS_00401102&REV_04\5&6CAA52&0&0900E5 The drivers for this device are not installed.

The first one is probably a part of the Intel(R) Smart Connect Technology Device. The second one is likely to be a Creative Game Port - part of your Sound Card drivers.

Please uninstall MSI Afterburner. It (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems. In the event that you are overclocking, please stop while we're troubleshooting this problem. Feel free to resume the overclock once we've stopped the BSOD's.

Good luck!

BSOD

hardcorey

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

hardcorey

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One