Solved Random BSOD

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Sunny210

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Hi all


I been have this problem for quite some time now.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057


Additional information about the problem:
BCCode: e1
BCP1: FFFFF80003D87560
BCP2: 0000000000000002
BCP3: FFFFFA80037C3E70
BCP4: FFFFFA80037C3E70
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\012313-25147-01.dmp
C:\Users\Sunny Nandhray\AppData\Local\Temp\WER-73304-0.sysdata.xml


Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows


If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I looked online for a way to solve it so i got a few free anti virus softwares and malware softwares. After the scan it found 1 trojan which was removed. But i still get the random BSOD screens... Any ideas what i can do.


FIY


Before the removal of the trojan the codes where different here is the other message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057


Additional information about the problem:
BCCode: e1
BCP1: FFFFF80003DCA560
BCP2: 0000000000000002
BCP3: FFFFFA8006B1AB40
BCP4: FFFFFA8006B1AB40
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\011913-23025-01.dmp
C:\Users\Sunny Nandhray\AppData\Local\Temp\WER-50793-0.sysdata.xml


Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows


If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Thank YOu :)
 

My Computer

System One

  • OS
    Windows 7 64 bit

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
This is a Windows 8 forum. Please post over in the Windows 7 forums: Windows 7 Forums
There are different techniques used to diagnose problems in each OS - you'll get more specific OS help there.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Welcome to Eight Forums Sunny210

John is right about posting your files at Seven Forums but I guess I can help you here.

Your BSOD seems to be caused by a common issue, McAfee:
Code:
Start Menu\Programs\McAfee    Public:Start Menu\Programs\McAfee    PublicStart Menu\Programs\McAfee Online Backup    Public:Start Menu\Programs\McAfee Online Backup    Public
McAfee is a frequent cause of BSOD's and probably not the best security software.

Please use the McAfee Removal to uninstall McAfee:
Microsoft Security Essentials - recommended from a strict BSOD perspective. I have never seen it cause any BSOD-s.
Malware bytes is a great combination with MSE.
warning   Warning
:warn: Do not start the free trial of Malwarebytes, remember to de-select that option when prompted.

Make a full scan with both (separately) once installed and updated.
Perform a System File Check:
Disk Check on your hard drive(s):
Number down start up items:
Let us know if this has helped.
 

My Computer

System One

  • OS
    Windows 7 Home Premium 64 Bit
    Computer type
    PC/Desktop
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