Hi there,
For quite a while now, my computer has been showing some strange symptoms. I have had one or two BSOD, sometimes I get random and complete freezes, and sometimes it doesn't warn me when the battery is over and it just turns off. However, because it is so rare, and also because I had no idea what the cause is, even though I suspect the graphics drivers being the most probable cause, I always ignored the problem.
Yesterday, I decided to update the graphics drivers to the most recent and stable version. I made sure to completely remove the old drivers, but when it was installing the new drivers, the computer crashed and it showed the following BSOD:
When I rebooted, because the drivers were probably corrupted now, it crashed again during the boot to the following BSOD, apparently overwriting the memory dump of the previous one:
So now I've been trying to debug the BSOD and find the cause. Here's what I've done so far:
After configuring Driver Verifier I rebooted the computer. During Windows boot a BSOD occurred, but no memory dump was generated. The only information available was this:
I can't boot into Windows with Driver Verifier enabled and had to get into safe mode again.
So I really don't know what to do anymore. I was hoping someone here could help me.
I have attached the SF Diagnostic Tool generated output.
Thanks in advance.
Carlos
Because I could not trace the cause of the BSOD, for no dumps were being created, I decided to format the computer. After doing so and installing Windows Updates, I enabled Verifier.exe and there was the BSOD again. So I figured that the BSOD was due to some device drivers being updated automatically through Windows Update. I formatted the computer yet again but this time without automatically installing Windows Updates. Instead, I manually went through all the devices and installed the drivers manually by searching them in pcidatabase.com and downloading the latest ones. I did this while creating Restore Points after each driver installation so I could revert the process in case of BSOD. After all this, I hid all device related updates in Windows Update to prevent Windows from messing things up. I have been running my pc without problems since. And by the way, if you have AMD ATI hybrid graphics, like I do, you can find drivers at leshcatlabs.net.
Take care.
For quite a while now, my computer has been showing some strange symptoms. I have had one or two BSOD, sometimes I get random and complete freezes, and sometimes it doesn't warn me when the battery is over and it just turns off. However, because it is so rare, and also because I had no idea what the cause is, even though I suspect the graphics drivers being the most probable cause, I always ignored the problem.
Yesterday, I decided to update the graphics drivers to the most recent and stable version. I made sure to completely remove the old drivers, but when it was installing the new drivers, the computer crashed and it showed the following BSOD:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (atikmpag.sys)
When I rebooted, because the drivers were probably corrupted now, it crashed again during the boot to the following BSOD, apparently overwriting the memory dump of the previous one:
DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS (ntoskrnl.exe)
So now I've been trying to debug the BSOD and find the cause. Here's what I've done so far:
- Booted into safe mode with networking, where I have been working since. |
- Completely removed the video drivers with Driver Fusion. |
- Ran a full scan in Windows Defender and Malwarebytes with 0 malicious items detected. |
- Ran HijackThis with no relevant results. |
- Ran Memtest86+ for 9 passes with 0 errors. |
- Configured system settings to generate minidumps and to stop from auto restarting when BSOD occurs. |
- Enabled and configured Driver Verifier according to THIS thread. |
After configuring Driver Verifier I rebooted the computer. During Windows boot a BSOD occurred, but no memory dump was generated. The only information available was this:
DRIVER_VERIFIER_DETECTED_VIOLATION
I can't boot into Windows with Driver Verifier enabled and had to get into safe mode again.
So I really don't know what to do anymore. I was hoping someone here could help me.
I have attached the SF Diagnostic Tool generated output.
Thanks in advance.
Carlos
-- SOLUTION --
If anyone is reading this and wondering how I solved the problem, I'll tell you.
Because I could not trace the cause of the BSOD, for no dumps were being created, I decided to format the computer. After doing so and installing Windows Updates, I enabled Verifier.exe and there was the BSOD again. So I figured that the BSOD was due to some device drivers being updated automatically through Windows Update. I formatted the computer yet again but this time without automatically installing Windows Updates. Instead, I manually went through all the devices and installed the drivers manually by searching them in pcidatabase.com and downloading the latest ones. I did this while creating Restore Points after each driver installation so I could revert the process in case of BSOD. After all this, I hid all device related updates in Windows Update to prevent Windows from messing things up. I have been running my pc without problems since. And by the way, if you have AMD ATI hybrid graphics, like I do, you can find drivers at leshcatlabs.net.
Take care.
Last edited:
My Computer
System One
-
- OS
- Windows 8
- System Manufacturer/Model
- HP LQ118EA
- CPU
- Intel Core i7-2630QM 2Ghz
- Memory
- 8 GB DDR3
- Graphics Card(s)
- AMD Radeon HD 6770M (1 GB DDR5)