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Windows 8 Constantly Crashing recently

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  1. #1
    davidvkimball's Avatar

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    Windows 8 Constantly Crashing recently


    I recently updated my graphics card driver to the Windows 8 64 bit version...

    And when I load Google Chrome (for some reason it always seems to be the desktop Chrome browser that causes this) my computer gets kinda slow for two seconds and then the blue screen of death comes up with the sad face.

    It's happened many times, even without opening Chrome as well (I was woken up with the sound of my computer turning on twice throughout the night).

    Any idea what's wrong?


      My System SpecsSystem Spec

  2. #2
    Mystere's Avatar

    Power User


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    Well, Windows has the ability to recover from video driver crashes. That seems to indicate that it's something a little deeper. What video card? What driver and version?
      My System SpecsSystem Spec

  3. #3
    Brink's Avatar

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    Hello David,

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  4. #4
    davidvkimball's Avatar

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    Quote Originally Posted by Brink View Post
    Hello David,

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions
    Too late. Unfortunately...When I power on my computer now, it says "Missing operating system..." after the HP loading screen appears.

    Even if I could keep it on, I could hardly have enough time to navigate to a website on my stupid college's limited network, navigate to this site, and download any fixer files. No chance. I'm stuck.
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  5. #5



    Mr. Cranky Pants



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    Start with these free, bootable diagnostics: Initial Hardware Diagnostics
    Let us know the results and we'll move on from there.
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  6. #6
    davidvkimball's Avatar

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    Alright, I managed to get it in safe mode for a little bit.

    The zip file is attached.
    Attached Files
    Last edited by davidvkimball; 15 Jan 2013 at 11:44 PM. Reason: Changed zip file name
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  7. #7
    davidvkimball's Avatar

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    Quote Originally Posted by Mystere View Post
    Well, Windows has the ability to recover from video driver crashes. That seems to indicate that it's something a little deeper. What video card? What driver and version?
    NVIDIA GeForce 9500 GT, 4GB is the video card, and I can't get more information on the version because my Windows 8 machine keeps crashing...
      My System SpecsSystem Spec

  8. #8



    Mr. Cranky Pants



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    Yep, it's just that I have a family and a job - so I can't be here all the time.
    Please be patient, there's just not that many of us who do BSOD analysis.

    What were the results of the bootable hardware diagnostics that I suggested earlier?

    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Keep an eye on the free space on your hard drive. Windows likes 15% free space in order to perform stuff in the background. With larger drives you can get down around 10% before you start noticing performance issues.

    These devices aren't working properly:
    Microsoft Hyper-V Virtual Machine Bus Provider ROOT\VMBUS\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    Microsoft Hyper-V Virtualization Infrastructure Driver ROOT\VID\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    Microsoft Hyper-V Virtual Disk Server ROOT\STORVSP\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    I'm not all that familiar w/Hyper-V, but would suggest uninstalling/removing it and then reinstalling the latest version.

    Memory dump shows a STOP 0x116 error in your nVidia drivers. Try the troubleshooting steps here: Video TDR Timeout - 0x116 + 0x117

    If this doesn't fix it, please look into issues with Comodo or Razer Game Booster
    Comodo has a past history of causing some issues if it's internal components become corrupted (which it did often enough for us to notice it previously). Uninstalling it and rebooting will tell you if it's to blame.

    Recently I've seen a problem or two with Razer Game Booster. To see if it's the issue, please uninstall it and reboot to see if that stops the problems.

    If you do determine that it's either of these, please post back to verify it - as it will help others who come looking for help with the same/similar problems.

    Good luck!

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Dec 22 09:46:53.704 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122212-31855-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:01:17.441
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+14ba88 )
    BugCheck 116, {fffffa800a6a2010, fffff8800821fa88, 0, d}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Arguments: 
    Arg1: fffffa800a6a2010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800821fa88, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 000000000000000d, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    PROCESS_NAME: System
    FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
      BIOS Version                  5.09
      BIOS Release Date             01/22/2010
      Manufacturer                  HP-Pavilion
      Product Name                  BK150AA-ABA p6331p
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Dec 22 09:46:53.704 2012 (UTC - 5:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    amdsbs.sys                  Tue Feb 21 13:15:43 2012 (4F43DF4F)
    nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
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  9. #9
    davidvkimball's Avatar

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    My apologies, I did not intend to seem impatient! Just trying to figure this whole process out.

    I will try my best to use the diagnostics, but my computer barely lasts 5-7 minutes before it gets a blue screen and restarts.

    As far as updating BIOS, Does this look like what you're talking about? Pavilion PC BIOS Upgrade | HPฎ Support
    I'm finding it confusing that it's giving instructions on making a floppy disc...

    I did my best to uninstall Hyper-V, although it did not show up under Control Panel > Uninstall a Program. So I removed it using these instructions Installing and Uninstalling Roles and Features Using Ocsetup

    It's possible I obtained Hyper-V when I installed the Windows Phone 8 SDK and/or Windows 8 SDK. Should I uninstall both of those as well?

    I uninstalled all of my nVidia drivers, Razer Game Booster and Comodo.

    As far as the drivers you suggested I update, which Rt630x64.sys driver should I get? 10/100/1000M Gigabit Ethernet, 10/100M Fast Ethernet, or 10M Ethernet? Beyond that, I don't know if it's PCI or PCI Express, nor what model it is. How would I Find that out? Realtek

    And I also can't find the amdsbs.sys driver because I don't see any "AMD Athlon II 630" on any of the lists. http://support.amd.com/us/Pages/AMDSupportHub.aspx#

    I also couldn't find my graphics card driver (nvlddmkm.sys) on this site: Drivers - Download NVIDIA Drivers Is NVIDIA GeForce 9500 GT on the list somewhere?

    Thanks so much for your help, I appreciate it.

    Also, attached is a new .zip of another file dump after I uninstalled those programs.
    Attached Files
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  10. #10
    davidvkimball's Avatar

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    *Update*

    When I loaded my computer, all of the Library files didn't work except for "David" (my User Library).

    The blue screen issue continues to occur, namely when I open a program, load too many things at once, or load the Metro start screen. But it doesn't always happen, only sometimes, often after 5 minutes or so.

    I cannot connect to the internet. The limited internet at my college is flawed and actually overloaded right now, so it's down on a lot of computers even on Ethernet. So not only is it nearly impossible to try and do the diagnostics, but I also cannot access the drivers required.

    I am currently on my MacBook pro and have been using a USB flash drive to transfer data from my Windows desktop to my Mac laptop. It's the only way I'm connecting on this forum.

    Here is something I'm considering...

    I have all of my files backed up on an external hard drive (The entire C drive is backed up).

    Should I perform a system reset/refresh? I'm not really in a position to reinstall all of my programs (in a college dorm room with terrible internet speeds and all of the software packages are at home), but do you think it might fix the issues? I've done a system refresh already, nearly a month ago. I tried a system restore, but it has no record of one even though I remember making one just after I reinstalled my programs following my refresh a little less than a month ago.

    I also have a RESTORE drive plugged in and is bootable, which can assist me in refreshing/resetting or trying other things.

    I suppose I could try to download the diagnostics and drivers to my USB stick via my Mac laptop, transfer them to my Windows computer, try to run them before the blue screen occurs, and see what I can do from there.

    Attached is yet another zip of an even more current dump file.
    Attached Files
      My System SpecsSystem Spec

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