0x3b System_Service_Exception in cdd.dll, Win 8 Pro

roscotech

New Member
Messages
4
I ignored the first crash but it's happened twice at the same point in CDD.DLL - AddAlphaBlendCommand+0x1c1.

First crash was while doing a search across the C: drive for a particular file.
Second crash was during a SyncToy file backup.

Had no problems for 6 weeks under Windows 8 - crashes have started since upgrade to Pro Pack earlier this week.

roland
 

My Computer

System One

  • OS
    windows 8 Pro
    System Manufacturer/Model
    HP Pavilion g6-2242
    CPU
    AMD E2-1800
    Motherboard
    unk
    Memory
    6gb
    Graphics Card(s)
    Radeon HD
Update video drivers.
I'll be back on this afternoon to look at the reports (late for work now)
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
This problem device may be causing you problems:
WD-NAS SWD\DAFUPNPPROVIDER\UUID:4E2BBCD9-0A4B-0B0E-5401-64364C0C3975 This device cannot start.
I presume it's a Western Digital NAS device. Please ensure that you have Win8 compatible drivers for this device - otherwise remove the software and (if possible) physically remove the device from your system.

Memory dumps point to the video sub-system. If updating the drivers doesn't help, then try these free hardware diagnostics: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
CyberLink Virtual Device Driver
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Jan 12 17:09:28.715 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011213-67392-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 22:57:54.913[/B]
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]cdd.dll ( cdd+c51d )[/B]
BugCheck [B]3B, {c0000005, 92cc1000, fffff8801a621200, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000092cc1000, Address of the instruction which caused the bugcheck
Arg3: fffff8801a621200, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]SyncToy.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_cdd+c51d[/B]
  BIOS Version                  F.12
  BIOS Release Date             08/29/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jan 11 18:11:02.558 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011113-57642-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]1 days 3:10:16.691[/B]
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]cdd.dll ( cdd+c51d )[/B]
BugCheck [B]3B, {c0000005, 13e69000, fffff8801b8fb200, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000013e69000, Address of the instruction which caused the bugcheck
Arg3: fffff8801b8fb200, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]explorer.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_cdd+c51d[/B]
  BIOS Version                  F.12
  BIOS Release Date             08/29/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Jan 12 17:09:28.715 2013 (UTC - 5:00)**************************
[COLOR=RED][B]CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)[/B][/COLOR]
appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
AtihdW86.sys                 Tue Jul 17 03:34:09 2012 (50051571)
stwrt64.sys                  Sat Jul 21 09:36:42 2012 (500AB06A)
amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
athw8x.sys                   Tue Jul 24 11:44:00 2012 (500EC2C0)
WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
atikmpag.sys                 Wed Aug  8 09:48:21 2012 (50226E25)
atikmdag.sys                 Wed Aug  8 10:32:04 2012 (50227864)
hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
[/font]
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thanks John

WD-NAS device is accessed only through network share for backups - the "twonky media server" device unused but now removed anyway.
Video drivers updated.

roland
 

My Computer

System One

  • OS
    windows 8 Pro
    System Manufacturer/Model
    HP Pavilion g6-2242
    CPU
    AMD E2-1800
    Motherboard
    unk
    Memory
    6gb
    Graphics Card(s)
    Radeon HD
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